Le client n'a pas laissé de commentaire.
Gary S
Customer Reviews for Bass Trailer Sales & Vehicle Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The gas tank had a big hole in it where someone stole gas from the truck. I felt jolted because we paid for $30 in fuel that we didn't use. We didn't know about the hole until we fueled up to return the truck. We unknowingly lost a lot of fuel in our move. Not fair.
Kathy DThumbs Up !
Roy BI been renting Uhauls for quite some time now and always had to go through something but this was the first place I didn’t have too and I never leave reviews so that should tell you something
Keilan DGreat experience. Super equipment. Dealer was helpful and gave me good instructions. I'll use this location in the future.
Christopher HHe made it super easy and quick.
ALANNAH SVery Helpful. Would rent from here again!
Travis VGood customer service. Helpful hooking everything up for me.
Paul RThe pickup location waa great, very helpful and friendly.
Arthur MI have rented three 8x5 trailers in the last year at two locations. All three had dangerously under inflated tires when I picked them up. The last one had mismatched tires. One called for 55 lbs and the other 65. I made long highway trips of over 1850 miles. I had to bring tires up from inflation pressures of 30 some pounds each time. Potential liability problem for U-Haul. I always have to sweep out the trailers before use and again at the end of use. They are never swept out when I pick them up.
Kenneth FEnnis Feed Store was the only one who even bothered to try and help fix Uhaul's mess ups. That sweet lady went above and beyond. Maybe you should put her in charge of the company, at least the customer service would benefit greatly.
Joelle HThis location went above and beyond to make sure (I), as a customer, was 100 % satisfied. Will definitely recommend to family, friends. Keep up the excellent work.
Kendrick BVery polite, great customer service 👍
Nagel NMuch older truck than I am used to and parked on red mud. Had to ruin shoes to look at vehicle and unlock for keys. Steering had great deal of slack and interior beyond filthy. Had to use antibacterial wipes to dig debris from cup holders.
Elizabeth HSwiped our debit card too many times, and our funds are stuck in limbo!!! Did Not have letterhead to remove extra charges & would not take extra time required to fix his transaction errors. Now we have to wait to get duplicate charges to drop off !!! We have No access to our own money !!!
RICHARD SThey made sure I had everything I needed and was familiar with the rental truck.
Michael RThe truck should have been maintenanced before it was rented out again. The ac issue was so glaringly obvious I don't know why the folks at this location didn't look into it.
Vic SFacility wasn’t open but drop off was easy.
Denisha RWe called multiple times the number given and could not reach anyone. The driveway gate was locked so we called 2 other places in Nacogdoches. One said they would not except trailers and one said their "Uhaul" person was out and they didn't know when they would return. So we had to leave the trailer outside the locked gate at the original location. There should be better instructions on how to drop off at this location. Would not use the Nacogdoches location again (Bass Trailer Sales). This part was very frustrating.
Terrance LExcellent customer service! No waiting line. No covid hysteria! Huge parking lot made it easy to turn around.
Sandra CSo pleased that I could switch my drop off to this location. The operator was very helpful. Easily accessible location.
John BThank you Bass Trailer Sales & Vehicle Accessories for making the drop off quick and easy no problem and calling it in that the car dolly was dropped off at your location.
Maria Gnothing
MATTHEW BNothing. The staff was very nice and friendly. Very professional and location was easy to find and access.
Jeffery RAmical
Scott GDrop off after hours
kevin wAucun
NICK BNot everybody has a smart phone. I did not until recently. Not sure how transaction would have progressed if customer does not have phone. What is U-Haul contingency for that?
JOHN LVery friendly and courteous staff!
GUISEPPE CTo busy to check us in
Shandra SI've used Bass Trailer Sales twice this year for Uhaul rental and the process is easy, personnel helpful. Much, much better than the app.
James BMr. Bass was extremely helpful. Yall can work on your drop off procedure via phones. Simplify it even more. It is a pain, worst part of experience.
MAX MGreat guy to rent from
RICK SNo changes needed.
WILLIAM FEverything was great 👍 thanks
Mable FThe online check in process was very complicated. Thankfully the worker waited for us. We also tried following the link that uhaul sent us and it glitched so much we weren't able to finish the check in process. It was frustrating and the process to return the uhaul was also complicated.
Trevor LService there is friendly and professional. If you need a trailer or a truck for either local or distance use. I would not hesitate to use Bass trailer sales to rent a U- Haul.
WILLIAM FIt was great is the second time I use the service and I had good and safe experience about the u haul products.
Natalio PThe man that rented my uhaul was ok. Buy the van was in terrible shape. There were "X" marks from front to back and on top of this vehicle. Brakes were not good. I had no other choice but to take it to get the move done. This Van should be removed immediately from service and put out to pasture.
KALVIN MThe equipment at this location was older than at a previous pick up location. Not necessarily the fault of the location. The running lights on the rear passenger side of the trailer quit working during the trip. However, we were not aware of the problem until the end of the trip.
LESLIEA REverything was great.
Calvin TStaff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don't fold blankets right!
GLADYS NHonesty
Timothy SMr. Bass was courteous and professional!
KENNETH FUnremarkable
Pamela G