My location for pick up was changed and I was never notified. I was confirmed for pickup in Oxford but when I arrived they told me they did not have the truck. It was in Batesville which was 25 miles away. They were not friendly and unapologetic. I never received an email or call that the location changed. The overall experience was disappointing and I wasted valuable time and money. I request a partial refund for this experience.Steve G.
Batesville Quality Carpets
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No one to guide me to the trailer hitch. Backed up a foot too far and put a dent in my van hatch. Right rear tire looked good with trailer empty. It turned out to be flat once the car was pushed onto the trailer. Couldn't unload car as it had no motor. Refilled tire at first gas station and about 100 miles thereafter until home.David E.
Truck there and ready for pickup. Staff friendly.Mike J.
This place was excellent but initially we were supposed to pick up in Como Ms. when we went to get the trailer, the people told us they didn't know what we talking about but we had received an email. Then told us to come back later and were so rude. Then we get a call from the main office in Jackson and they were just as bad so we took it upon ourselves to call another pickup location and were treated nice and respectful. Would not recommend the Como ms place! And probably will not use UHaul again if we don't have to!Dan D.
It was very hard to share my location on the uhaul App. Maybe because it was storming. I tried almost an hour still wouldn't share the location. Other than that everything was smoothCynthia D.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Jacob H.
Arrived to drop off trailer and found store closed with a paper sign on the door stating closed 7/21-7/26 and U-haul contact phone number. Had to contact u-haul by phone to inform them that the drop-off was closed and was told to drop the trailer and put paperwork in drop-box. Would have been nice to send me to an open store so I could get some help getting trailer off of truck trailer ball. I am 70 years old and the trailer tongue weight was quite a problem, totally unprofessional.James P.
Le client n'a pas laissé de commentaire.Camille B.
They weren't there to give me my deposit backSHATERRA W.
Trailer wasn't ready for pickup. The dolly & furniture pads we ordered weren't available. I had to attach the 6x12 trailer myself after I went to auto part store for a pin to secure trailer ball onto my car. They didn't have any extra trailer hitches/ parts available. This place probably shouldn't be a rental site for those reasons.David G.
Did not have blankets I ordered. Did not show me how to use equipment.Paul F.
The windshield wipers didn't work, truck cab was dirty & requested materials that were confirmed weren't available.James H.
Spare tire on trailer.andrew M.
First off, I had a reservation to pickup in Oxford, MS. 10 minutes before my pickup time, I receive a call that they didn't have a trailer for me and the closest one would be 20 minutes away. They should have brought it to me in Oxford since I had a reservation instead of making me drive 20 minutes away to get it. This was not acceptable. Then when I got to Batesville, no one was there to assist me with hooking up the trailer. The lady just told me my trailer was ready in the back. I have never had a trailer on my vehicle so I had no idea what to do, but regardless someone should always be there to help assist no matter what and for liability reasons. NOT A GOOD EXPERIENCE.Jessica P.
Le client n'a pas laissé de commentaire.Brenda M.
Le client n'a pas laissé de commentaire.john M.
Concerns with the security of depository receptacle. Wasn't locked, once I deposited my key and attempted to make sure lid had accepted it without issue it came open . Unsure if that's the normal or not. Lot was full and my rental was the 26ft truck with Auto transport trailer. Very little room for parking that size truck. But overall no problems.Felicia S.
Le client n'a pas laissé de commentaire.Keith H.
Make the rental process faster.Marissa M.
The driver's dim headlight was out, the gas was less that what was recorded, and the truck was dirty. The dolly had mud on it which got all over my clothes. I only needed the uhaul truck one day and I was booked multiple dayspaula R.
Make sure the equipment is in working condition. Have an employee that knows what they are doing. We had to hook up the trailer ourselves. There was not an inspection as to the condition of the trailer.Harold C.
Trailer requested was over booked so we got switched from a two wheel trailer to a brake trailer. Upon loading my car we noticed that 2 of the 3 rubber retaining straps were missing, and a wheel cover strap was cut short so it couldn't attach to the ratchet strap . On top of that, the office wanted to close early so the only employee working left as soon as the paper work was finished instead of staying to be sure we were fully set.Rachel C.
The lady there was very sweet and apologetic as the location was 30 miles away from the verified location it was supposed to be at. That was very disconcerting. It was a last minute call that said ..."Oh, by the way, you were supposed to pick up a auto tow trailer... yeah, sorry but don't have one for you." Really!!Ronald A.
Le client n'a pas laissé de commentaire.Crystal P.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Terry M.
The WORST customer service I've EVER received. The staff have no phone etiquette nor do they return phone calls. They are disingenuous about reservation times and will bold face lie about facts! I reserved a 15' truck for 10:00am on 8/9/19. At 10:28 am while I was en route I received an abrasive call saying they believed I was not coming because I missed the reservation time of â€œ8:00 amâ€ and that the truck had been given away. I expressed my frustrations and she remedied the gaff by offering a 20' truck at the previously quoted price. When I arrived the atmosphere of the establishment was unwelcoming and the staff were even more unhelpful than they were on the phone. Expressing even deeper dissatisfaction because my ubox was not hooked up to the truck the staff offered me another remedy- â€œeither take the truck or don'tâ€. At the mercy to their service and in a time crunch, foregoing the truck was not an option. When I brought the equipment back I was barely acknowledged upon entering the establishment. Furthermore I was offered no apology. An extremely terrible experience altogether!Aalyah H.
Le client n'a pas laissé de commentaire.Rosmiza J.
They were very rude, making racial jokes and were not helpful at all.Jeremy F.
Le client n'a pas laissé de commentaire.Caleb B.
Le client n'a pas laissé de commentaire.Chip C.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.JESSICA J.
Guy really knew how to back up the truck with a trailer on itJessica J.
This location needs more vehicles during summer time. The Batesville area does a lot of moving in the summer time, and the Batesville location did not have any vehicles of any size or kind for rent. Even though I only moved about 7 miles from house to house, in town and in county, I had to pay for out of town rental in order to just get a truck because I had to pick up out of town. There is no other U-Haul dealer in Batesville, so I had no other option.Morgan C.
John was very friendly and helpful. He took care of our paperwork quickly and had us hooked up in little time. I was glad he had the right trailer we needed.John B.
The people at this location were very nice and helpful. The problem is this was not the original location scheduled.When I was ON MY WAY to pick up the trailer I received a phone call telling me they didn't have it, so they had to scramble around and find one at a location 2 hours away.Very frustrating and aggravating after I had reserved it a week in advance and already made all my moving plans.Braxton C.
Le client n'a pas laissé de commentaire.Lu L.
Le client n'a pas laissé de commentaire.Larico B.
If the reservation location doesn't have the requested equipment then a phone call should be made not a text message.Terrence B.
Inside of facility was trashy. Printer had no ink so they had to hand write trailer number and contract number on piece of paper and said that will be good enough. I order 12 blankets and they said they only had eight. Found out they only gave me six when I got home. No one helped hook up trailer to truck. Had to do it myself. No ensured things were hooked up properly or lights worked.Michael F.
Le client n'a pas laissé de commentaire.Alvin J.
Thank you for your assistance.. R/sBuck W.
Uhaul's website and centralized Memphis phone number staff needs serious improvement in customer service. Pick up location had mediocre service by phone (person seemed very confused and many phone calls were needed), but in person, the woman helping us get the truck was terrific and went above and beyond.Mark R.
See above, they are great.benjamin L.
Le client n'a pas laissé de commentaire.Alex J.
Man did not write down ending mile on our receipt, we drove off with truck key in our pocket, had to go back and return truck key. We returned truck back days early - Nothing back.Dan M.
Very nice and easy to deal with.Brian B.
Le client n'a pas laissé de commentaire.Linden M.
2 flat tires and trailer full of vinyl flooring.JULIE P.
Le client n'a pas laissé de commentaire.Ben B.
I reserved a 15 ft truck from this location. I received a call from Uhaul that my truck was to be picked up in Lambert which was 20 miles away from where I requested the pick up! I was told U haul will change the location for where the equipment is at on pick up date. Very very inconvenient for the customer and terrible customer service for Uhaul. We ended up having to rent a 20 foot which seems like it worked out better for Uhaul for extra money. The location said there was nothing they could do to get the 15 ft to their location by the date I needed. The people at the Batesville location did try, they were apologetic. The truck itself was not swept out; there was garbage inside and blankets were not folded back up. When driving the truck it veered hard to the right, inside cab was dirty and someone smoked in there because there were ashes in the ashtray.SHIRLEY C.
Le client n'a pas laissé de commentaire.Farhad G.
The gas in the vehicle wasn't accurate. It said 3/4 but it only had 1/4. Unfortunately I noticed this after accepting so that's my bad BUT it was inaccurateHannah J.
BATESVILLE LOCATION (5 ******) WE HAVE USED THIS LOCATION B4 & ALWAYS HAS EXCELLENT CUSTOMER SERVICEJo Ann M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Cyndy B.
Better location. friendler service Truck was dirty inside I had to back the truck out through a very tight corridor into the street where I could not see.MIKE R.
No improvement needed. Super easy to rent truck. Very friendly people. Return process was just as easy.Barry S.
Very helpful!Clella H.
Le client n'a pas laissé de commentaire.LINDA M.
Le client n'a pas laissé de commentaire.tommy S.
During our pickup time the guy setting up the rental couldnt get his "computer" to act right so he took our info but never had us sign a contract. Only to find out that we missed our drop off time by 3 hrs because we didnt return it when our contract paperwork ,that we never received, had stated. We had to speak to a uhaul rep to get the extra fee taken off.Amanda T.
Le client n'a pas laissé de commentaire.Donna A.
Le client n'a pas laissé de commentaire.Rene S.
The lady was very helpful over the phone; the older gentleman at time of pick up, was very short, temperamental, and blatantly rude.LEONARDO M.
Le client n'a pas laissé de commentaire.Donna L.
Le client n'a pas laissé de commentaire.Wayne A.
Le client n'a pas laissé de commentaire.Nicki M.
Le client n'a pas laissé de commentaire.John M.
People were friendly and easy to work with. Facility a little rough. I was also charged 8 $for insurance that I didn't want and didn't ask for.JOHN K.
The people called to tell me I was late bring trailer back and when I said I am not suppose to bring it back until 8/1/18. She hung up the phone. I went on to return the trailer two days early. The lady never turn to see who we were I asked if we could return the trailer and she just said are you the Jones. I said yes do we get some of our money back for returning early since you calling for the trailer. She said no do you want a receipt? I said yes and where do you want the trailer parked at and could someone unhook the trailer. She did not respond. Very poor customer service I could say racist because before walking out the door a young Caucasian man walked in and she greeted him very nice and loud. Very very poor customer service U-Haul should not be afflillated with this company..natachie J.
Le client n'a pas laissé de commentaire.Charlene T.
Le client n'a pas laissé de commentaire.steve C.
Really appreciated the staff calling the morning of my pick up and staying late to make sure I could get the trailerJoel L.
Le client n'a pas laissé de commentaire.stacey G.
Le client n'a pas laissé de commentaire.Scarlett B.
Le client n'a pas laissé de commentaire.CHRISTY' R.
Le client n'a pas laissé de commentaire.ZACK B.
No help to hook up trailer. Only one older woman working at this flooring store. She was very nice but not able to help. Never left the office.George Robert B.
Your traffic control office is terrible! They are so unhelpful. I had requested a 26' truck and the Batesville location did not have one so they called me and asked me to go to Oxford which was fine with me. They told me to be their at 9am and when I got their the truck was not their. That is not their fault. However talking with them on the phone was like talking to a wall. I had to go to Memphis to a meeting and asked them if they had a truck in southaven and they Told me NO. Then they sent me a text reservation for Greenwood which is an hour and a half south of Batesville. So when I got home from my meeting I went to the Batesville location and rented a 17' Truck. Crazy.John F.
Wonderful staff.telina J.
Was very thankful to couple who run the business. They took great care of mesteve F.
Website says they open at 7:30. Someone showed up at 9am but they were unable to help me unhitch the 6x12 trailer. I figured out a way to make it work.Daniel S.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Mike N.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.pamela H.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.pamela H.
The people at 1-800-gouhaul were terrible!!!! The last young lady had a slick SMART MOUTH! I was taken away by how I was treated over the phone, and to be constantly hung up on.michael R.
Le client n'a pas laissé de commentaire.donovan B.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.DAVID U.
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