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Uhaul personnel was very knowledgeable and tried his best to make sure I was happy with my rental even though the mistake was on my end.
My pick up in Bath was very quick and the gentleman was very polite and helpful.
Get some covered trailers to rent on your lot
Always very helpful! Thank you!
Even though I did not get there until after the Sat noon pickup, the Uhaul man returned to assist me!
John wasn't in the office that day but came in within 20 minutes for the rental. Immediate availability was key when our truck broke down during a move. The 15' box truck rental might have been better than multiple trips with a pickup regardless.
We are always so appreciate of the friendly service we received at Bath Mini Storage. Thank you for always helping our moves go smoothly. We appreciate you!!
The gentleman is a complete a**hole. Very rude and grouchy.
Truck needed 2 new tires and the Auto transport needed a new tire.
The man at the pickup location was in a hurry and entered the wrong destination... when I went to return the trailer, it was suppose to be returned 3 hours away from the correct destination and a day earlier than what the man said to me originally. After waiting on hold for 27 minutes, the issue was resolved (I thought). I specifically asked if I would be charged for the mans mistake and the representative assured me that I would not as long as the trailer was returned by 5pm. We dropped the trailer off at 4:34 (I have the time stamped photo). I wake up to a $30.24 charge on my credit card for late return. I am not pleased with this experience. Another 23 minute call to U Haul and the issue is still not resolved. I rent uhauls quite frequently for getting supplies when it's raining. I will no longer be utilizing this company.
The man in the store could of been more friendly
Everything went great - fast service and the truck was ready to go!
Customer Service at this location is below 0. I do not recommend anyone to interact with the person who runs this office. Really bad service.....
The gentleman who helped me couldn't have been any kinder or helpful. Excellent service.
Very helpful!! Pleasant to work with
No complaints. When I arrived the vehicle was ready, and gassed up. When I returned it there was no issue.
The trailer was clean and the fellow that waited on us was friendly. However, the back tire on the passenger side had a slow leak. The problem was mentioned at pickup time. Air was added to the tire but it didn't hold. The tire went flat and cost us half a day of time to get it fixed.
Nothing-very accomodating to our needs.
Window was down, interior was wet, stunk like animal poop and rain. The truck itself pulls badly when driving.
Nothing. Easy drop off
ok to begin with I had trouble from the start. The app timed me out online just as i input the credit card info. Then because I had to do everything all over again it made two reservations at 2 different locations. Then when I called to confirm since I HAD NOT received a call as noted in the reservation the gentlemen I spoke to John was rather rude and short. Top that off with getting on the app being quoted 30.95 and 89. for mileage I get an invoice by email the next day for 164.37. Thats about a 50 dollar difference, and when I called the local rep. I again spoke to John who informed me he was saving me money by charging me 79 rental on the vehicle plus mileage with a free 100 miles. I am sorry but a 50 dollar increase is not saving me money its lining his own pockets. The van windows were so filthy on the inside you could not even see out the mirrors. The high beams were a joke and aimed directly down at the ground making night driving a total joke. When I picked the vehicle up no walk around was done to point out the obvious damage, small dings in back doors and scrapes on passenger side mirror housing. Overall the WORST businessman I have ever dealt with with no personality and an attitude like I was inconveniencing him by bringing him business during the economic downturn. I typically try to spend local, but this is one service I will no longer bother with and will drive the extra distance etc to use penske or ryder. I also was not able to get the app working to check in ahead and pick up the vehicle with no contact. I will not be doing business again through this rep.
Everything at location was good. Easiest rental ever. Will rent here again if I need a truck.
I rented from Bath, NY and was going to Ithaca where we live, but was told that we had to return the unit back to Bath....that we could not return it to Ithaca which would have saved us 42 miles...I thought that Uhaul could be returned to any Uhaul location. I did not understand this from this one location. Just did not seem right but being on a weekend and necessary rental we had to do it.
The gentleman helping me was very pleasant and knowledgeable..
Great working with Mr. Sincerbox, he was very accommodating!
Mr. Sincerbox went above and beyond to help me obtain a trailer for my vehicle despite electronic obstacles with my order. He was friendly, courteous, extremely professional, and awesome!!!
Nothing he was great had everything ready to go
Easy drop off- great experience!
I have no complaints.
Everything went great couldnt ask for better service. Even had to keep extra day called the person in charge set it right up. Made our job a lot easier. Thank You
Clean and courteous
I rented a motorcycle trailer to transport a motorcycle. The UHaul agent was helpful in getting the trailer hooked up to my truck. When I got to my home, I discovered that there was a fair amount of debris in the bed of the trailer. Pieces of plastic, grass clippings, hedge clippings, small stones, flakes of rust, a metal "S" hook, and a metal wire lawn marker. I had to sweep out the trailer before I could load my motorcycle. It seems like returning a clean trailer for the next customer's use would be a given policy with UHaul.
Maybe a larger lot for more equipment
Nice guy, knew his business, good transaction
Access to parking lot was easy to drop off car haul trailer.
Put a crank down jack on your trailers! It is totally ridiculous that this poor guy had to physically pick up the tongue of the trailer and then hold it while I back up and get under it, which luckily I got in the right position on the first try. There has to be a better way. They must make a crank jack that is strong enough to hold up to the rigors of your rentals. Plus, the worst part is that I dropped the trailer off at a different establishment after they closed, around 5:30, which is fine in terms of self checking out the trailer using my phone, but the complaint I have is that I had no choice but to pick that trailer tongue up my self, which is the heaviest thing I've lifted in years, and I build houses and lift things for a living. Please put crank jacks on your bigger trailers, at least. Lifting over 100 pounds should not be part of the Uhaul experience!
Quick and easy. John is a good guy to deal with.
Was on vacation!! Reservations did not let me know this, then wanted me to deliver 20 miles away. I had already put the keys in the drop box.
Very easy to work with and friendly.
John was very accommodating. I was scheduled to pick up at a different location. However, they did not have a van available. John did, and was closed, but was willing to come in so I could get the van.
The U Haul representative at this location knew exactly what he was doing, very professional and courteous. He is the epitome of a sales rep.
Fast ,easy efficient pick up.The trailer towed well. Its well made also
John at UHaul bath has always taken care of my needs.
Awful customer service and they will charge you more than agreed on.
The truck was not well maintained, because there was a cigarette butt in the ashtray and the back of the truck was not clean. On the drivers' side of the truck, it was leaking water while it was raining. The door seals on the truck were not very good, the air was still coming in while driving.
Say Hi to Big John for me !
A1 service and very polite and considerate.
