Customer Reviews for Bavarian Motor Group LLC
(Concessionnaire U-Haul dans le voisinage)

107 évaluations

257 S Oates St   Dothan, AL 36301

(334) 299-0124

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(334) 299-0124

257 S Oates St
Dothan, AL 36301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORREY W. 
Évaluation :
5

Excellent customer service!

LILLIAN H. 
Évaluation :
4

The truck was priced 19,95 $ but with insurance + dolly + 2 gallons gas I was short, plus the 6 $gas i put in, the final cost to me- 80 $to use it. Crazy. But if I go crazy again I WILL rent from Barvarian Motor Group, Dothan AL They're terrific!

S JEAN H. 
Évaluation :
5

Agent was very cordial and extremely easy to work with

JOHN T. 
Évaluation :
5

Best customer service I've ever had from a Uhaul location.

SARAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Great people running this location, they are on the ball!!

RONALD D. 
Évaluation :
5

Very nice people.

SAMUAL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Kayla was very professional. She she answered the call to my needs. Had me in and checked out in a matter of minutes. They were on top of their game. I will definitely return to this location for my moving needs! Thanks to Kayla for taking good care of us.

JOHN B. 
Évaluation :
5

Jamey and Kayla were so easy and great to work with. The entire process went perfectly smooth and quick. I highly recommend using them for your Uhaul needs!

TRACY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Wonderful and friendly people. Very helpful.

PAUL C. 
Évaluation :
5

Kayla and her team were phenomenal!!! They were very professional and helpful! We got our UHAUL within 5 minutes of our arrival! We are very happy customers! Merci.

Riley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
5

Make sure a customer support representative is available through either the customer service email, phone service, and/or the live chat, for people who want to extend their order or whatever else they have need pretaining to their order.

Tabitha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Very friendly people. Very helpful.

TIMOTHY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Kayla was amazing and needs no improvement. Best experience I've had with Uhaul by far.

JEFFREY D. 
Évaluation :
5

This location was excellent. The best experience I have ever had with U-Haul. I will definitely refer this location to anyone. 5 Star Review.

JEFFREY P. 
Évaluation :
5

Everything was handled with the most care! I am beyond impressed with the level of fst helpful and above all, the compasión and the respect that the individual people displayed made for a rewarding experience.

CHARLES C. 
Évaluation :
5

So nice !

Cheyann N. 
Évaluation :
5

They did a excellent job in helping me and hooking up the U-Haul making sure everything was right. The best service by far I have received. Thank you for what you do

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
5

Management was great, very helpful. In and out quickly! Great service!!

MARION C. 
Évaluation :
5

KAYLA was Very helpful and professional

THOMAS W H. 
Évaluation :
4

The service was great! More weekend availability

EDRICA K. 
Évaluation :
5

Very nice business transaction. Friendly and concerned.

THOMAS A. 
Évaluation :
5

I honestly cannot give any recommendations for improvement because Kayla and everyone in this group helped me tremendously! They went above and beyond and are the nicest people! I would absolutely recommend them to anyone in the area.

ALYSSA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

U-Haul should check with pick up locations to make sure the number of trucks being reserved are actually available at the location. Thankfully Bavarian Motor Group was able to get me a truck within 30 minutes, they made the reservation work not U-Haul.

NICHOLAS Y. 
Évaluation :
5

great peoplequick to get you going better than home office in dothan will not use home office anymore on montgomery hw

JESSIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASE L. 
Évaluation :
5

The ladies were a great help in getting me on the road. Very helpful and respectful!!

Virgil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
5

Service was great. Above and beyond expectations.

MICHAEL B. 
Évaluation :
5

Once again, another successful story. 1. Personnel are flawless professionals. 2. Equipment 100 % operational and clean. 3. Ready to schedule my next rental in the coming week. I can't thank them enough for taking care of me.

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Kayla at this location was extremely helpful and has gone above and beyond for service after a minor issue came up with my rental. I world highly recommend this location to anyone looking to rent a uhaul.

Pierce G. 
Évaluation :
5

This location was excellent based on customer service alone! I was greeted outside of the establishment, guided inside, and was offered a snack and water while I checked out my rental. Would highly recommend this location to anyone in the Dothan area!

SHANIQUA C. 
Évaluation :
5

Everything was on point

MELVIN R. 
Évaluation :
5

You all have excellent service and great equipment and if I'm in need again I will surely use your service

BARBARA K. 
Évaluation :
5

Kayla exceeded my expectations because I had a last minute rental need and she fulfilled that need immediately. Her customer service skills are flawless. Undoubtedly, I will be renting from her again. Thank you so much for helping at a moment notice.

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Nothing to improve with this pickup location, it was the best Customer Experience ever and I rent a lot from Uhaul & Penske. Kayla could definitely be a Mentor for the Customer Service standard at all locations. She is superb, friendly, inviting, accommodating, and on point with everything. Will rent again because of the experience!

JOHN K. 
Évaluation :
5

None. Knowledgeable about equipment and fast.

Jimmy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Helpful and very friendly staff.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

Keep up the good work no improvement needed

TERIKA R. 
Évaluation :
5

The staff is so friendly and helpful. I didn't have a reservation and I was in and out within 10 mins. Customer service is superb!!!

WENDY L. 
Évaluation :
5

I've been using U-Haul for over 30 years and Kayla‘s customer service was second to none. She is extremely knowledgeable and made my experience seamless. She contacted me to ensure that I had all the equipment necessary to do my move and facilitated everything from start to finish. I would highly recommend this location. She is definitely a cornerstone for this company.

EDWARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

The furniture dolly's wheels were worn to the point of not being able to roll so we could not use the dolly

MATTHEW H. 
Évaluation :
5

Both attendants were friendly and courteous, made the experience that much better.

BRENDON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominix B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Absolutely was the best experience!! So friendly!!… even gave us snacks and drinks for the road!.. so refreshing!!..❤️❤️

DAWN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLIE H. 
Évaluation :
5

Best U-haul experience I've had so far. I was greeted as soon as I got into the parking lot. Kayla had me in and out of there within minutes. Offered me water and a snack. Highly recommend this location.

JUSTIN T. 
Évaluation :
5

Kayla was absolutely amazing!!!! She was super nice. The paper work was less than 10min and were on the road. She was very helpful and easy to reach if I had a questions. I would absolutely recommend her to everyone for your u-haul needs!! The truck was in absolutely great condition and very clean! This made our moving experience so much easier. Will use again!

BOBBY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
5

We changed our moving dates 2- 3 times. We talked to Kayla each time. She was awesome, friendly and made us feel like we were the most important people she was dealing with. She needs to be your customer service trainer. Good lady

KIRK WAYNE E. 
Évaluation :
5

Very good experience, friendly and polite and would do business with them again.

DENNIS G. 
Évaluation :
4

Should be made clear pick up and drop off location can change after being set up. Staff proficient in their duties.

David H. 
Évaluation :
5

They went above and beyond to make sure I got the best price. The customer service was amazing, they even insisted I take a complimentary water and hydrate before moving. Very great full I chose this location, I'll be sure to recommend.

CASSIDY E. 
Évaluation :
5

Kayla was an amazing person and was extremely helpful!

CORY P. 
Évaluation :
5

Kayla, was absolutely phenomenal. She did not waste any of my time. Explained everything in the simplest of terms. When I was not able to find the original drop off point and had to use another facility in another city to turn in my UHAUL Kayla went out of her way to make sure the truck was properly turned in. Very impressed!

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anurag R. 
Évaluation :
5

You'd really have to go above and beyond to do better than y'all did. This was the best moving experience I've ever had.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES VANN H. 
Évaluation :
3

Our Air conditioning in the truck was not working and it was 95 degrees out

Benjamin L. 
Évaluation :
5

Everyone was very helpful and friendly, equipment was ready upon arrival, checkout was very easy and fast. Look forward to returning to this location.

CLARENCE K. 
Évaluation :
5

Bavarian could not have made this rental any easier!

SAMUEL U. 
Évaluation :
5

The U-Haul agent was very professional and welcoming and had everything ready for me when I stopped by to pick up my U-Haul truck. Excellent customer service and earned my business for the next time I need a rental.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

Location was so helpful and could not be more accommodating.

HOLLY B. 
Évaluation :
5

This was my first time using this location and it was a great experience. Good job from start to finish.

WILLIAM C. 
Évaluation :
5

Lady handling rental was truly a pleasure. Really professional and knowledgeable.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachire P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY H. 
Évaluation :
5

Just all around good quality and communication

Cain F. 
Évaluation :
5

Fast , courteous and Knowledgeable Staff ! I would choose this location every time!

Tabitha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

This was the best customer service I have ever received at a Uhaul

MARTIN MARTY R. 
Évaluation :
5

No changes needed. Everything was perfect.

SARAH T. 
Évaluation :
1

I left vehicle at 1pm....no one was there was charged 86 $for no reason..... if I was pre charged 20 miles and I was over only 3 miles @ 0,79 cents that doesn't add up..... 45 minutes doesn't constitute 86 $..... I left it with the same gas also and no damage.....really disappointed....the app also didn't work

Mario T. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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