Le client n'a pas laissé de commentaire.SAMUEL C.
Customer Reviews for Bay Insurance LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chesapeake, VA 23323
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 11h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Todd M.
Great service. Young lady helped guide me while backing up the auto transport trailer. She even checked in the truck and trailer for me.Kyle E.
Very nice younger lady helped guide when backing up the trailer. She also took care of the whole check in process. Would recommendKyle E.
Le client n'a pas laissé de commentaire.Barbara B.
Le client n'a pas laissé de commentaire.vince C.
One day before picking up the Uhaul that I had reserved 2-3 weeks prior, my pickup location was arbitrarily changed to a location IN A NEIGHBORING STATE! It would have been a 3 hour round trip to pick up the trailer as opposed to the location I had selected which was 5 minutes down the road. When I called customer service, I was told by the agent that I had agreed to that when I made the reservation. I was offered $50 in compensation (which wouldn't even cover the gas back and forth). After some conversation, my reservation was switched to another location 10 miles away and a pickup later in the day. When I called to confirm that reservation, that location informed me that they too did not have the equipment I had reserved and the central scheduling agent was new. They transferred my reservation to a location 25 miles from my house but, thankfully still in the state I reside! Once I found the location that had my trailer, they were extremely helpful. They were a new U-Haul dealer and were trying to make my experience better. The trailer was the only one they had in their lot and it was in pretty rough shape, but useable.Brad D.
Outstanding! Bay Insurance is a new U-Haul provider but went above and beyond to ensure I had everything I needed for my move. I underestimated the size of truck I needed and Aaron (their POC) was on the phone with U-haul all day for me figuring out what we can do. He made the move seamless and stress free. They're the best and would absolutely recommended again in the future!Alyssa M.
They were new to this U Haul business did their very best to figure things out and went the extra mile to hook up the transport trailer.Danny C.
Continue going above & beyond!!!AUSTINTANNER D.
Le client n'a pas laissé de commentaire.Larry B.
I was automatically charged $25 for Safe Tow insurance I declined when I made my online reservation, was never asked for and was not provided an opportunity to decline at pick up - the rep had me sign the contract on his smartphone without showing me the breakdown of charges. I was also charged $10 for a dolly I did not request during my online reservation, that was not provided nor was I provided an opportunity to decline at pick up. I will be requesting a refund of this $35 in deceptive charges.Grayson M.
I will think about itMOHAMMADW U.