The gentleman that helped check me out was fantastic. I arrived just at closing and he was very patient and professional.RONALD LESLIE G.
Bay Storage JV
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steve P.
The gentleman that helped me through the process was very kind and patient, he had knowledge on everything I had asked him. I definitely would recommend this u haul place to everyone it really was a wonderful and very easy experience.Karalee M.
Picking up a trailer was so quick and easy, I don't know how it could have gone any better. Merci.ROBERT EARL W.
Thomas was absolutely amazing and went above and beyond with the level of service. An outstanding employee.EMILY P.
Le client n'a pas laissé de commentaire.BRUCE M.
Le client n'a pas laissé de commentaire.Jourdan K. | Expérience générale
Le client n'a pas laissé de commentaire.Sydney B.
Le client n'a pas laissé de commentaire.samuely H.
Le client n'a pas laissé de commentaire.Michael P.
Van wasn't clean but not a big deal.Terrance R.
Exterior was covered in bugs and not washed. Interior had not been properly cleaned.MICHAEL M.
The equipment/ material was in excellent condition. Staff was helpful and accommodating.Dixie G.
Great customer service at this locationTrevor D.
Thomas is always excellent to work with. We love renting from Bay Storage!!!Max C.
Excellent service à la clientèleBruce A.
Great experience! Easy to find, fair price, friendly service. This was my first time with mobile check in- saved a lot of time!sharryl H.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.Michael L.
Very strange interaction altogether- the man at the desk was helpful but seemed a bit frazzled, although it was a Monday morning and I know he had a lot to check in. Was incredibly appreciative of the man who helped me move my truck. The parking lot was insanely small and narrow and he helped me get it out and was very kind. Loved the cat and the baby- very cute.Victoria S.
the unit leaked and got my items wetBrian K.
Le client n'a pas laissé de commentaire.chad E.
Le client n'a pas laissé de commentaire.Dan G.
Excellent service à la clientèle. The gentleman working was very friendly and got me right in and out.Rhonda N.
Le client n'a pas laissé de commentaire.Trent P.
The attendant was very good. Polite and on it. Good guy.Kevin R.
Our experience was wonderful.tanya Q.
Le client n'a pas laissé de commentaire.MARGARGIT J.
Great customer service!katie M.
Le client n'a pas laissé de commentaire.Teri O.
Manager was incredibly helpful and provided great service.ANDREW P.
The Manager was extremely polite and courteous. Service was very quick (In & Out). We would definitely Rent from this location again.Jason B.
Le client n'a pas laissé de commentaire.Khyle J.
Excellent service à la clientèleLeo H.
Thank you for allowing us to use your service while still abiding by social distancing rules. Thank you so much! We were late to our pick up and the guy helped us anyway. He was very nice.Elizabeth D.
Le client n'a pas laissé de commentaire.CAROL P.
Le client n'a pas laissé de commentaire.robert J.
Thank you for providing Covid 19 safe service via internet access and phone app. The safe customer service via phone and pick up drop off from the location employee (Adam), was above and beyond as well. Thank you for providing safe protocol for taking care of your location employees in a respectful way.Jillian S.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.jerry J.
Great customer service!bruce W.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Dantrell H.
Excellent service à la clientèle. The rep was knowledgeable, personable, knew the product line and how best to use it. Would definitely recommend again!John C.
Not Applicable. Very excellent serviceScottie D.
Le client n'a pas laissé de commentaire.Carrie R.
When I dropped off the truck I got 10 $credit for the oil I had to put in it. It was two quarts low when I picked it up, and the oil light was on. The facility added two quarts right there, but I had to add two more later in the trip when the oil light came back on. The steering was messed up. There was no compensation for the slack in the steering wheel, or that the steering wheel was crooked. I drove it from AZ to WA, about 1500 miles, and the steering issues made it very difficult to keep the truck in its lane. This truck should never have been rented out in that condition. It was negligent and dangerous.James J.
Le client n'a pas laissé de commentaire.robert L.
Le client n'a pas laissé de commentaire.Eric S.
Continue the great serviceLeo H.
Le client n'a pas laissé de commentaire.sean D.
Great Service. Friendly and helpful managerdorothy S.
Nothing. Great and easy experience. Appreciated the exceptional customer service experience we recieved. Will use again in the neat future!Jeffery B.
Le client n'a pas laissé de commentaire.John G.
Great attitude and very helpful.Charles B.
To improve? Nothing! you should use the service I received at Bay Storrage / UHaul as an example to other dealers. Thomas ensured the trailer I used was in good repair. He hooked it up to my hitch, and insisted on unhooking it when I returned it. I understand that if he unhooks it, that he's assured all is well. But it was a very nice added service I don't usually receive at other trailer rentals. Thanks very much for a great experience.randy A.
Le client n'a pas laissé de commentaire.James Z.
Le client n'a pas laissé de commentaire.Gary W.
It was dark when we returned the truck and this location was way out of the way.I live in Shelton and had to make another round trip to Olympia and back.Gail N.
Le client n'a pas laissé de commentaire.Bill R.
They did not have the dollies or blankets I needed but arranged for me to pick them up at my destination. Unfortunately, I had to return the dollies and blankets to the location that I got them from which was 65 miles away and a major inconvenience.Emory S.
Bay Storage was a drop off location for my uhual rental. The rental itself had issue after issue. Thomas at Bay Storage JV was the only person who took initiative to address and resolve the issues that uhual created. Thomas brings an eclectic mix of down to earth character, humor, and professionalism that immediately lets you know he is right there with you, ready to work his magic. I absolutely recommend Thomas and Bay Storage JV for all your moving or storage needs!!Sheri S.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.LISA P.
Customers service was awful. Arrived at facility 545. Close at 6pm. Contact earlier and informed them stuck in traffic. Doors was locked but sign said open.someone sitting at back desk and ignored me.Had to cancel initial move and reschedule next day.Laura A.
Le client n'a pas laissé de commentaire.michael C.
Pick up an drop off in a area closer.Matthew M.
Guy didn't go over anything with us. He took our payment and then pulled up the truck handed us the keys and went back inside. We had an attached trailer as well. He didn't even ask if we had any questions or. Or if they had any damage ahead of time.Summer B.
Le client n'a pas laissé de commentaire.CATHI L.
Excellent service from Bay Storage!!VALERIE V.
Le client n'a pas laissé de commentaire.Donald U.
Thomas was the agent that helped me he was AWESOME.! He was professional. explained everything and was friendly. Thank you Thomas! Dorothy BlackDOROTHY B.
Thank you for the opportunity to say thank you to U Haul and the local company, Bay Storage, for the fine service. Bay Storage gave me excellent service and were very professional. The truck was ready and waiting for me, the paperwork process went fast, with explaination on pick up and drop off of charges and expectations. Thank you again. Kathleen MacGuganKATHLEEN M.
Really nice and helpful staff. They connected and disconnected the trailer for me.Catherine P.
It wasn't clear about your hours on Saturday. Other than that, it was very good.kay M.
I've many times already recommended Bay Storage in Olympia, WA to others. They're friendly and professional service is always appreciated and always go there first.Ralph M.
Great customer service and having the convenience of renting the truck from the storage company was excellent! The truck drove well and was easy to drive.Donna B.
Le client n'a pas laissé de commentaire.JIM R.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.LAEL A.
Everything went well in this whole rental I have no complaints!Leo H.
Le client n'a pas laissé de commentaire.Dan R.
Hi, Everything went very well here too. The new truck drove very well and the attendant here was very friendly and helpful No problems during our entire experience with UHaul. You have really improved your trucks and your service. We have used UHaul for over 40 years. We will continue to use you because of your honest and excellent service. MerciHilde W.
Tell the customer THAT THEY WON'T GET THEIR CASH DEPOSIT BACK AT THIS LOCATION!!! Now I'm STILL WAITING for my check, which I really need, because moving is expensive!!!BRETT C.
Le client n'a pas laissé de commentaire.SUSAN L.
Very easy to rent and return.CAROL P.
Awesome experience with the person who assisted me at the front desk. Compliments to his excellent customer service!MANNY U.
I have rented from Luke at bay storage a few times and he is amazing! He's always super efficient and friendly. I have a Uhaul that is a mile closer, but it's just easier to work with Luke.Robert L.
First, with over a week reservation ot was down to the last day and me calling around to find which Olympia, WA. Location I was supposed to pick up at. Website was very cumbersome. The exterior of the rig was very dirty... I in fact washed it before we headed out for the move. Found there was a roof leak getting some boxes and clothing wet. The leak had apparently been worked on with silicone but, that didn't last...once discovered I could see daylight through the roof.Bruce G.
Taken care of by the team at Bay storage with U-Haul for our truck rental. Thanks Luke and Ben!Tammie K.
Le client n'a pas laissé de commentaire.Jerry E.
all greatJerry E.
Le client n'a pas laissé de commentaire.Lisa D.
MerciKARLA S. | Expérience générale
I had a heated unit. Was well worth it because all of my stuff stayed warm and dry, no damage. The staff are wonderful and always very helpful!KRISTA K. | Expérience générale
very nice placePATRICK F. | Expérience générale
all was goodJERRY E. | Expérience générale
Charge a lesser price. The quoted price was wrong.Edgar M.
Le client n'a pas laissé de commentaire.Larry C.
Absolutely nothing. Luke and Bay Storage made moving so much easierjohn B.
The truck was perfect , big and economical . Service quick , excellent . Within few minutes we were told where to go to pick up the truck we needed . Drop off was also quick and easy . Very nice staff in pick up and drop off location.art R.
Le client n'a pas laissé de commentaire.john B.
Doing business with Luke at the Mud Bay Storage Center is always a pleasure. He is helpful, friendly, and very knowledgable. I make it a point to go to him with all my moving and storage needs even though there are places closer to me.PATRICIA W.
Very satisfiedGEORGE B. | Expérience générale