Not one thing
Olivia R
Customer Reviews for Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My issue is related to the Uhaul customer service i received. When i called, prior to my reservation/truck rental, i asked if a transponder was included within the vehicle for tolls. I was told this was included and there would be no reason to bring my own. When i got to the toll, nothing happened and i was required to use my credit card to make payment. This caused an extra toll of $23 out of my pocket.
Joshua FThe staff at Bay Storage, Etta and Coco are top notch!! always a great experience here!
Stephen HConvenient location in Cape Charles.
Marie hThe whole reservation was a challenge
Erin SBay Storage is always so convenient and helpful. Employees are so friendly.
Neil CThe location equipment and personnel were outstanding. However the personnel from U-Haul who contacted me put me on hold for an extended period while getting help. When I asked a question they stated they were new and did not know, I didn't want to be put on hold again so I said goodbye and ended the call. Then I began receiving emails about 24/7 share, how to pick up after hours but no idea how to get the code or equipment. The amount of emails was disrupting to me. Thank goodness I went to the location and they were able to help me and provided great service. U-Haul online needs work, not customer freindly
DENNISMICHAEL LTeam was awesome. Quick and easy service. Professional staff made it fun.
Randy Lamanda was WONDERFUL!!!
Nancy COverall service was ok, you put the wrong drop off location on my rental and I ended up with a woman who was an absolute nightmare who threatened to charge me a huge sum of money for dropping of at my location. I told her I would not put up with the threat and would sue if I was charged. I was eventually assisted by another representative and was able to drop at that location. I would not refer Uhaul to anyone.
Dominic DCourteous service, fast and easy return. Great place for storage, also!
JAMES FCocoa was very friendly and helpful. Only suggestion is to improve the check in process. Seems odd we have to upload front and back of drivers license instead of you entering and saving the info. In addition, why is the onus on the customer to take pics and upload to inspect? Should that not be Uhaul's job? Long time customer, service was great and priced reasonably, only complaint is the process.
JOSEPH SWould have liked to have been able to pick up U-Haul before 12:30pm.
Helene VBay Storage is a great place for rentals and storage. The staff is exceptionally friendly and helpful. Cocoa went the extra mile by calling me back with the answer to one of my questions and was super helpful from first to last.
JAMES FSunday's Cape Charles, VA was closed. I had problems dropping the truck off using the link I was sent. I spent 45 minutes on the phone with a disrespectful rep trying to get me to have the link work which was NOT working for me. Then finally at the end she check the truck out for me after finally believing my situation on Sept. 25 at 2 pm
William PEasy return, super quick.
Jonathan BNo issues with the drop off. Cocoa is very nice behind the counter!
Joseph SNot much
David JTony’s great
JON RStaff was great & truck was clean!
Alan BBe careful they add Safe Tow although you declined it for $8 on my contract.
Marvin MCocoa was so nice and helpful. The drop off was moved to Exmore which is a 30 minute drive, the Cape Charles location was minutes away. She happily accepted the drop off and called UHaul and coordinated the paperwork. Excellent customer service!
JOSEPH S.?
Rodney SThe staff at Bay Storage are exceptional, friendly and helpful.
Robert MHaving to record/photograph pics and list truck damage is time consuming and not easy for someone like me who is not tech savvy.
DAVIDGUY YVery clean and organized location
Robert MRien
MARILYN Tensure that mobile pickup is available as stated on the website. Manager was nice enough to come and rent the uhaul in person
SUCORALAFAYE OThe location was fine. The reservation system was poor.
JAMES FHave help available to lift the trailer onto the hitch. Could easily throw my back out. They are heavy. Also have someone there to ensure it's hooked up correctly and everything is working properly. I was left on my own to hook it up. No one checked to see it was properly hooked up.
Daniel GDropped trailer during off hours. However the property had an almost upscale luxury look and vibe.
Max SThe staff are always pleasant and their office is clean and tidy.
Elizabeth WBay Storage is the best!
NEIL SThanks for being right here in cape Charles!
JANET CI've been using U-Haul for well over 10 years and never had a issue with their equipment.
ERIC MNot for certain about that... though I do believe Heather is one of your greatest assets w/ in that location, she is extremely personable & yet so professional, she had the business running so smoothly we were quite impressed she was VERY refreshing during our big, tiresome move we were making !
Karen JVery friendly staff, super knowledgeable and it was an actual pleasure working with this location!
ANNE CCourtney was absolutely awesome She went over and above her requirement and was there in my time of need KUDOS to this you lady!!
Tim DThe lady was nice and caring. After I left she found some medication l left and email me. Merci.
JAMES CU haul admit when you over charged someone and give them there money back .
Kimberly HVery friendly staff and extremely helpful.
Jeremy BKourtney was very pleasant and professional. Give her a raise.
joan RCourtney was great. Perfect experience. Thank you.
Scott SWoman at Bay storage was excellent as well
Joseph SMy whole uhual experience was a disaster! I reserved a 26 foot truck and arrived at the location to pick it up and it wasn't available. Uhaul said they could offer me a 15 ft. truck with a trailer which was less space but I didn't have any other options. I also had to drive over an hour away and spent $70 in tolls to pick up the truck. After loading all my things I had to put some things in storage and throw things away because the truck/trailer was too small. When I started driving on the interstate the trailer came unhitched from the truck and was swaying all over the interstate...thank goodness I was able to pull over without an accident and a good samaritian with a jack helped me put the trailer back on the truck. When I finally returned the truck, they allowed 2 shorter days for the trailer than they did for the truck so I was charged 2 extra days for the trailer than I was for the truck. It has been one of the worst Uhual experiences ever!
MISTY MThe Cape Charles location was excellent. But the service here in New Jersey had a major disconnect. The communication between uhaul locations were not clear.
ELAINEANN BExcellent
Warren FStaff helpful & polite, easy pick up.
Jeff PThis was a drop off. The office was closed.
Malinda M