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Customer Reviews for Bayou Storage Downtown LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My pickup location was changed to this location and the Uhaul employee changed my drop off location from what we originally entered. He was friendly and not his fault. My complaint is with the handling of my trip by the original location. As a result, I was charged extra because both the pickup and drop off locations were out my way.
John BTruck was very dirty on the inside no place to leave your car.
Loretta BI call two days before the freeze, told him what I'm storing out the freeze and he got me in/out. Very professional.
Joshua T | Expérience généraleAll good.
Mark MBetter customer service in Lake Charles.
Marvin CI really loved it and I really plan on coming back soon and I would definitely recommend it again .
Tevin C | Expérience généraleGreat experience! Will go there next time
herbert aLet us choose the drop off location as requested. This one wasn't in best area after hours
Debby PVic was great
jackie rGreat place! Great guy!
jason mI turned the trailer in on Wednesday, 6 Sep to Vic at Bayou Rental. at that time Vic said that I would receive confirmation of turn in within 20 minutes. I called on 11 Sep to inform Vic and Uhaul that I did not receive confirmation of turn in. The lady who took the call said I will receive an email confirmation. I did receive an email that was ONLY confirmation that I checked the trailer out from Chevron on 8 September. There was NO confirmation from anyone that I had turned the trailer in one day early, However, when I finally received the email with the original receipt I realized that I had been charged an additional $30 for Safe Tow THAT I specifically declined.
John CExcellent
Austin BI would recommend it to any one.Very safe and clean.Manager was always there if needed 5 stars for sure
Edward K | Expérience généraleStorage could have been cooler but otherwise, every thing was great including the staff member. Very friendly and professional at all times!
Jennifer H | Expérience généraleFantastic! Guy is super cool
Robert EStore closed earlier than regular store hours. Could not return the equipment during store hours.
steve yYes!!!! I Will Definitely Recommend Anyone Who Needs it. But Do I Get Any Reimbursement Back
Natasha DGuy added things that we did not need and told us that we would get our money back if we did not use them. We later had to do a dispute. Thought this was super dishonest and makes me wonder how many times he has done this before to other people
katrina dVic Breaux and his staff were very helpful with my rental. There was a mix up in pick up location but they made it right.
TIMOTHY RExcellent customer service
Latisha FI would recommend this location. I did not like the remote check in process.
Sarah BThis place was great
Jeremy M👍👍👍
matthew gAll good
Dave EWe needed a climate-controlled unit for storing all of our belongings before moving out of the country for a few months. Everywhere in town was either out of units or really expensive, but then we called Bayou Storage Downtown and they had a unit free the same day for a great price. The location is safe, well lit, and secure, so we had no concerns about leaving our belongings there. Customer service was always friendly, and now the on-site office is manned by Victor who has been super helpful as we are moving out, even letting us park our portable storage container on-site for a few days so we could load it up. All in all, five stars!
Daniel L | Expérience généraleThey had everything that I needed and it was very convenient and quick to pick up and drop off!
Deisha NGive Vic a raise!! He went above and beyond what he "had" to do. Somehow I forgot something in the trailer. I dropped the trailer off in a hurry and forgot an expensive roll of electrical wire. When I realized my mistake the trailer had already bees rented again. Vic called the people and recovered my forgotten goods. I can't tell you how much I appreciate it!
Elkinsroofing SIt was a easy nice move and great customer service and well mannered employees
Kelly JThere is a strong odor of sewer gas near my former unit. The gate breaks and has gone weeks without being fixed leaving the entire property unsecured. The office is not open the hours that it states on UHAUL's hours of operation. I'm told I don't get any prorated rent back after my move out. This is inconsistent with what I had been told back in July. I feel like I should have received a refund of the prorated rent like I was told. Former management much more helpful and service oriented.
Dion R | Expérience généraleEstafadores
Miguel LEverything was super easy and great!
Shellie LEverything Perfect
Hope ABecause of the hurricane, I needed a place to store the belongings that survived...Bayou Storage helped me right away, and are, by far, one of the nicest, cleanest and most efficient storage buildings I have ever used. Thank you for making this difficult time a bit easier!
Donna W | Expérience généraleWe found Bayou Storage right after Hurricane Laura. It was a great fit for our family. Always felt my furniture, etc. was secure and climate-control made the storage of my things even better. Would recommend.
Paula D | Expérience généraleWorst experience ever! I would never use this place again! Gate was always wide open. Halls filled with smoke on more than one occasion. When I tried to call to complain I'd never get a call back. Cats were living in my storage unit. There was vomit on my furniture. Horrible experience!
Jill K | Expérience généraleA very pleasant experience. I recommend Bayou Storage to others because you gave me help during a very traumatic time after hurricane Laura. You were helpful, friendly, & respectful but what I really admire is that your office kept in communication with me throughout these 9 months. Thank you for ALWAYS being there, by phone or in person. I trust you & will use your service again, if need arises. Thank You!!
Carlene R | Expérience généraleI had a really great experience with this storage facility. The building for climate control was very clean, well lit, and had security cameras. The communication with the staff was superior and I would recommend this place for your storage needs. Very satisfied with their business.
Holly D | Expérience généraleThere should be a scale to rate instead of yes or no answers. My experience was good for the first 2 years. In my opinion, there were security issues a time or two but nothing for anyone other than me to meditate on I thought although I did comment or question that time or two. 5 months post Hurricane Delta, 1 of my 2 units (along with a few others' units) was burglarized and items stolen. I closed both units and asked if I would be prorated. No because I was offered a replacement unit for the burglarized unit and I had insurance. The 2nd unit was not burglarized. I honestly don't know if I was offered a replacement unit for the 2nd. I am sure that the monthly fee for the 2nd unit was not prorated. If I missed any offers in between handling the police report, scrambling to replace my stolen goods and moving my items off-site, my bad. The office staff was always professional. The facility was well lit. The cleanliness was good for a storage facility. There was never an issue with rodents or insects. Had it not been for the burglaries and thefts, I would probably still be there.
Lee A | Expérience généraleThank you so much for finally after a month and a half having 2 storage units available for us to put our belongings in for us to repair our house that was damaged from Hurricane Laura. Everytime We went to check on our stuff everything was well kept up .
Matthew I | Expérience généraleI rented the climate control storage unit almost immediately after Hurricane Delta. All communications were via facebook and Text. The staff was extremely helpful. I only needed the unit for a short time- but always felt safe when visiting the facility. I'm thankful that they were able to rent their units even when they were suffering their own damages.
Sheri M | Expérience généralesecurity and lighting was understandably compromised as a result of Hurricane Laura - otherwise all was good for me.
Boyd A | Expérience généraleVery nice and pleasant.
David PThe lady at the desk was super friendly and helpful. Great service!
Derek PMs Brooks was very helpful and aeaea
Tangela PThe lady working here was very friendly and helpful as well. I would definitely recommend both locations.
Anne KThere’s nothing wrong with this place.
STEVEN BA Jack for the traylor would be nice for when I go somewhere else while moving. You used to have it?
Jason HPut a dolly in the trucks
JEANNIE VMe lo entregaron con luces descompuestas y no me atendieron bien
Mayra SBrook was incredibly helpful and attentive. She made sure all equipment was safe and clean and went out of her way to make sure we had a great experience.
Drew HBecky was Awesome!!! Excellent customer service!!!
Landon KBest u haul place in town . Cant make it better . Service was great. If ever move again we will definitely use this location again
Robyn DSales associate was great!! Had a great experience!!
Jeff BAssociate was awesome and by herself!!
Paris LExperience was great
Michelle SA report was sent to u haul about the scratch on the truck The covering is to low for the height of the trruck. I am very disappointed with the amount I paid For the estimate of the damage.
James BEasy drop off at location, utilized online ability to drop off and take pics to verify trailer at location.
Cary NEasy transaction. Very friendly and helpful staff.
laura wGood place
FRANK Z | Expérience généraleExcellent customer service
Vicki WVery nice and helpful staff
Crecencio mShe was a very nice person soon as we walked through the door she made us feel very welcomed and she took good care of us i dont remember her name but shes an awesome person.
Kaneadra WThis was the most pleasant experience from start to finish. I would recommend this location to anyone. Thank you for being so awesome!
Linda WMy experience was great! No problems. The lady in the office was very professional an informative. Thanks for such great service.
Tanya UBecky was extremeful helpful during this emergency need for storage. She mad me feel like family and I will forever use this facility just because of her generosity and kindness.
LEONARD S | Premières impressionsMrs Becky was amazing, she helped us out so much! I can't thank her enough!!!
Keisha CThanks Becky!
Nikki NMy reservation was a web special of $49.I called beforehand to confirm and was told I was good to go. When I got there I was informed what I selected was parking and not a storage unit.
Privacy R | Premières impressionsHave the equipment promised, there at the location and working properly. Have the employees more informed on safety and rules for the road and UHaul policys.
Laura LExcellent service à la clientèle
Misty HCustomer service was excellent!
Avery ONot much of a parking lot, but other than that it was great.
Eric B