Customer Reviews for Bayou Storage Downtown LLC
(Concessionnaire U-Haul dans le voisinage)

71 évaluations

112 W 11th St   Lake Charles, LA 70601

(337) 439-2075

Heures d'ouverture de l'établissement

  • Lun-dim : fermé

Services dans cet établissement :

Pour nous contacter

(337) 439-2075

112 W 11th St
Lake Charles, LA 70601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne L.  |  Expérience générale 
Évaluation :
5

Because of the hurricane, I needed a place to store the belongings that survived...Bayou Storage helped me right away, and are, by far, one of the nicest, cleanest and most efficient storage buildings I have ever used. Thank you for making this difficult time a bit easier!

Donna W.  |  Expérience générale 
Évaluation :
5

We found Bayou Storage right after Hurricane Laura. It was a great fit for our family. Always felt my furniture, etc. was secure and climate-control made the storage of my things even better. Would recommend.

Paula D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delicia L.  |  Expérience générale 
Évaluation :
5

Worst experience ever! I would never use this place again! Gate was always wide open. Halls filled with smoke on more than one occasion. When I tried to call to complain I'd never get a call back. Cats were living in my storage unit. There was vomit on my furniture. Horrible experience!

Jill K.  |  Expérience générale 
Évaluation :
5

A very pleasant experience. I recommend Bayou Storage to others because you gave me help during a very traumatic time after hurricane Laura. You were helpful, friendly, & respectful but what I really admire is that your office kept in communication with me throughout these 9 months. Thank you for ALWAYS being there, by phone or in person. I trust you & will use your service again, if need arises. Thank You!!

Carlene R.  |  Expérience générale 
Évaluation :
5

I had a really great experience with this storage facility. The building for climate control was very clean, well lit, and had security cameras. The communication with the staff was superior and I would recommend this place for your storage needs. Very satisfied with their business.

Holly D.  |  Expérience générale 
Évaluation :
5

There should be a scale to rate instead of yes or no answers. My experience was good for the first 2 years. In my opinion, there were security issues a time or two but nothing for anyone other than me to meditate on I thought although I did comment or question that time or two. 5 months post Hurricane Delta, 1 of my 2 units (along with a few others' units) was burglarized and items stolen. I closed both units and asked if I would be prorated. No because I was offered a replacement unit for the burglarized unit and I had insurance. The 2nd unit was not burglarized. I honestly don't know if I was offered a replacement unit for the 2nd. I am sure that the monthly fee for the 2nd unit was not prorated. If I missed any offers in between handling the police report, scrambling to replace my stolen goods and moving my items off-site, my bad. The office staff was always professional. The facility was well lit. The cleanliness was good for a storage facility. There was never an issue with rodents or insects. Had it not been for the burglaries and thefts, I would probably still be there.

Lee Ann T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanaya S.  |  Expérience générale 
Évaluation :
5

Thank you so much for finally after a month and a half having 2 storage units available for us to put our belongings in for us to repair our house that was damaged from Hurricane Laura. Everytime We went to check on our stuff everything was well kept up .

Matthew I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita S.  |  Expérience générale 
Évaluation :
5

I rented the climate control storage unit almost immediately after Hurricane Delta. All communications were via facebook and Text. The staff was extremely helpful. I only needed the unit for a short time- but always felt safe when visiting the facility. I'm thankful that they were able to rent their units even when they were suffering their own damages.

Sheri M.  |  Expérience générale 
Évaluation :
5

security and lighting was understandably compromised as a result of Hurricane Laura - otherwise all was good for me.

Boyd A.  |  Expérience générale 
Évaluation :
5

Very nice and pleasant.

David P. 
Évaluation :
5

The lady at the desk was super friendly and helpful. Great service!

Derek P. 
Évaluation :
5

Ms Brooks was very helpful and aeaea

Tangela P. 
Évaluation :
5

The lady working here was very friendly and helpful as well. I would definitely recommend both locations.

Anne K. 
Évaluation :
5

There's nothing wrong with this place.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona M. 
Évaluation :
5

A Jack for the traylor would be nice for when I go somewhere else while moving. You used to have it?

Jason H. 
Évaluation :
5

Put a dolly in the trucks

JEANNIE V. 
Évaluation :
3

Me lo entregaron con luces descompuestas y no me atendieron bien

Mayra S. 
Évaluation :
5

Brook was incredibly helpful and attentive. She made sure all equipment was safe and clean and went out of her way to make sure we had a great experience.

Drew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

Becky was Awesome!!! Excellent customer service!!!

Landon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Best u haul place in town . Cant make it better . Service was great. If ever move again we will definitely use this location again

Robyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Sales associate was great!! Had a great experience!!

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Associate was awesome and by herself!!

Paris L. 
Évaluation :
5

Experience was great

Michelle S. 
Évaluation :
3

A report was sent to u haul about the scratch on the truck The covering is to low for the height of the trruck. I am very disappointed with the amount I paid For the estimate of the damage.

James B. 
Évaluation :
5

Easy drop off at location, utilized online ability to drop off and take pics to verify trailer at location.

Cary N. 
Évaluation :
5

Easy transaction. Very friendly and helpful staff.

laura W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Good place

FRANK Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASHONDA R. 
Évaluation :
5

Excellent customer service

Vicki W. 
Évaluation :
5

Very nice and helpful staff

Crecencio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan D. 
Évaluation :
5

She was a very nice person soon as we walked through the door she made us feel very welcomed and she took good care of us i dont remember her name but shes an awesome person.

Kaneadra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

This was the most pleasant experience from start to finish. I would recommend this location to anyone. Thank you for being so awesome!

Linda W. 
Évaluation :
5

My experience was great! No problems. The lady in the office was very professional an informative. Thanks for such great service.

Tanya U. 
Évaluation :
5

Becky was extremeful helpful during this emergency need for storage. She mad me feel like family and I will forever use this facility just because of her generosity and kindness.

LEONARD S.  |  Premières impressions 
Évaluation :
5

Mrs Becky was amazing, she helped us out so much! I can't thank her enough!!!

Keisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Monique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
5

Thanks Becky!

Nikki N. 
Évaluation :
4

My reservation was a web special of $49.I called beforehand to confirm and was told I was good to go. When I got there I was informed what I selected was parking and not a storage unit.

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
3

Have the equipment promised, there at the location and working properly. Have the employees more informed on safety and rules for the road and UHaul policys.

Laura L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori L. 
Évaluation :
5

Excellent service à la clientèle

Misty H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman D. 
Évaluation :
5

Customer service was excellent!

Avery O. 
Évaluation :
4

Not much of a parking lot, but other than that it was great.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven T. 
Évaluation :
1

I live in the UK. I have never used your facilities or company. Please tell me why you have sent this invoice.

Pauline B. 
Évaluation :
5

The woman who helped us was very personable and kind! She was pleasant to work with! It was very easy to rent and return to this facility.

Alek L. 
Évaluation :
5

This was the first time I rented from U-Haul. The manager was extremely helpful. I will definitely use them again.

Jennifer L. 
Évaluation :
5

VERY COURTEOUS AND HELPFUL

alan L. 
Non les évaluations ont été soumises pour cet établissement.

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