Have what the fucking customer orders when they show up.Hunter B.
Bayou Storage Solutions
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jenna P.
Le client n'a pas laissé de commentaire.FELECIA A.
We just needed a temporary storage solution...for a quick turn around home repair. Bayou Storage worked with us to find exactly what we needed. They have always been available to be answer all our questions and were great to work with. Would recommend them to anyone looking for any storage needs.Kevin F. | Expérience générale
The trailer dimensions are not accurate. The entry into trailer is very narrow. Could not accommodate my cargo. I immediately returned within the hour and was not able to get any credit on a 24 hour rental.Kenneth H.
Le client n'a pas laissé de commentaire.Terry M.
It was a last minute decision to move that day and were happy to have a truck available. The whole process was painless and professionally executed. I have one more move to make, and I will certainly use U-Haul again.Daniel V.
Le client n'a pas laissé de commentaire.Tommy O.
You need to have more trucks brought in to this area. With all the hurricanes everyone is moving out one way and there is a major shortage of trucks, it makes it look like you don't want to meet the customers needs. Came from Texas where most locations have 10 to 20 trucks. The people of Louisiana sure need the trucks and help.Robin B.
Le client n'a pas laissé de commentaire.TROY M.
Horrible customer service, woman was very rude.Abrianna G.
Le client n'a pas laissé de commentaire.Keeley P.
Le client n'a pas laissé de commentaire.Keysha S.
Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.Larry J.
The lady was very helpful who worked there!ðŸ˜ŠTeri S.
Le client n'a pas laissé de commentaire.jeff M.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Nathaniel N.
Le client n'a pas laissé de commentaire.Joquine B.
Le client n'a pas laissé de commentaire.Hugues G.
Le client n'a pas laissé de commentaire.Lonnie L.
Le client n'a pas laissé de commentaire.Michael L.
staff was extremely niceAllan S.
Very efficient!Daniel L.
Le client n'a pas laissé de commentaire.Shalyn B.
Tanya is a delight to work with. I can't think of a thing they need to do to improve.Melissa H.
Le client n'a pas laissé de commentaire.Quincy C.
Le client n'a pas laissé de commentaire.Melissa H.
The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!PAMELA R.
Le client n'a pas laissé de commentaire.jose Q.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Kevin S.
The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.Paul A.
Fast service and friendly peoplechhunheang S.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Micah D.
Le client n'a pas laissé de commentaire.Arno B.
Le client n'a pas laissé de commentaire.Latosha S.
Le client n'a pas laissé de commentaire.Harald B.
Le client n'a pas laissé de commentaire.Adela H.
Le client n'a pas laissé de commentaire.Hamzeh D.
Le client n'a pas laissé de commentaire.Chrisynthia G.
Very fast and friendly service, if services are ever needed in the future I will definitely us this location again.Tina D.
Excellent service à la clientèle. We appreciate your help with our moving needs.dianna J.
Le client n'a pas laissé de commentaire.Tanner F.
Just wondering why your trucks arent kept full of gas. It's hard to guess $ amount to replaced what you use.. not being familiar with how much it burns.Jacquelyn P.
Le client n'a pas laissé de commentaire.Jacqueline B.
Le client n'a pas laissé de commentaire.Dylan S.
The service Rep was friendly and knowledgeable. I had a very good experience at the counter. I will definitely be renting here again. Also, the return process was super easy.Tamica T.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Alice B.
The door on the cargo trailer I used was extremely hard to open then I couldn't get it to shut back had to leave it open to move my furniture. Which delayed my move because of the rain.Clemence G.
Great staff! Professional, courteous and go out of their way to take care you.Ronald F.
Le client n'a pas laissé de commentaire.Dora T.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Michael H.
No you all were good.nothing to inproveTherese U.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.angel J.
Le client n'a pas laissé de commentaire.Brent S.
The customer service was good. But schedule pick up was scheduled while business was closed. Pivot point needed to be lubed on car dollyRonnie K.
Le client n'a pas laissé de commentaire.Gilbert H.
Nothing. Everything was PERFECT best location in Lake Charles!Kimberly G.
theres Nothing to improve!Shawn D.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.Theresa V.
Le client n'a pas laissé de commentaire.Shannon T.
Le client n'a pas laissé de commentaire.Pat G.
I scheduled my truck at a place close to my house. I got there and they told me my truck was at a different location. Not pleased with that at all.Andrew C.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Angel F.
Thank you for your service.Anna M.
The lady was very professional and I would rent from her again.lois P.
Excellent service personnel. Only suggestion is to cover the 1-2 o'clock lunch hour.David B.
Le client n'a pas laissé de commentaire.Sean F.
Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we're very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.Patrice B. | Réservation
The employees were very nice & informative . Glad we chose this location!Zyria R. | Réservation
Awesome Service??Angela P.
Easy check in and they meet us in the parking lot when we dropped it. Fast and friendly.Nichole G.
Le client n'a pas laissé de commentaire.chad B.
Le client n'a pas laissé de commentaire.Lorie T.
No complaints here! Everything went smoothly.Travis R.
#1) I signed up for 24/7 share and scheduled my pick up for 8:00AM. I showed up at 8:00 and the app would not let me start the pick up process until the location opened at 9:am. There was a lady in the office but said she would not help us until 9:00Am. So we had to sit there for an hour until she "opened" #2) I called the customer service line where I was told that yes I had signed up for 24/7 Share but that it was an error on U-Haul's end as to why I couldn't retrieve my key and start the 24/7 share process. I was told by the CSR that she was calling the location to tell the attendant to help us even though they weren't open til 9AM. That never happened and we had to wait for over an hour to get help from her. She was very nice but didn't rush to help us when she saw we were having trouble.Justin G.
You should tell people what size the trucks really are when I called I said I had a 16 foot Penske Rental truck that was a little bit tight I was told that if I got the 17 foot U-Haul I would have more than enough room but in reality the U-Haul truck at 17 ft is much smaller than my Penske truck because of this problem I had to make two trips which cost me more in mileage I'm very disappointed that I just didn't go out of my way and get another PenskeRobert B.
Le client n'a pas laissé de commentaire.Lesly V.
Make the drop off location selection more accessible if the location or office is closed.Gralyn B.
Le client n'a pas laissé de commentaire.Gracie H.
Le client n'a pas laissé de commentaire.ASHLEY J.
Customer Service personnel were awesome! Nice and helpful.Bryan N.
Le client n'a pas laissé de commentaire.Ronald L.
Pick up was easy, she got me hooked up and in my way in a matter of minutes. Checked to make sure everything was safe and secure. A plus!ronda Q.
Le client n'a pas laissé de commentaire.Jenitta M.
Le client n'a pas laissé de commentaire.Chris J.
The attendant receiving the trailer and 12 pads was very unhelpful and not at all kind. Told my husband he had to fold each pad or he would be charged an extra fee. She stood by and watched him fold each one, not offering to help and did not have anyone else she was tending too. Oh, and all of this while our 4yr old was in his car seat in the vehicle. We had just traveled in from out of state. Will not recommend this location to anyoneKipp A.
Le client n'a pas laissé de commentaire.Carlos B.
Awesome service by un-hooking trailer and explained what was being done.... outstanding...Al M.
Thank you guys, you're the best.sergio A.
Friendly helpful employee!Jennifer H.
Received a text from the location the day before the truck was due to be returned, stating they would see me the next day and had the truck due an hour earlier than it should have been. I went to drop off ahead of time only to find the location closed via a sign on the door; I called 800-U-HAUL & was told to use the mobile app to return turn; Was in a time crunch and phone battery low, but managed to get it checked in; wasn't given enough miles to cover my one way trip, so had to pay for an extra 3 miles. Ugggg. Bad experienceCindy S.
Very helpful, down to earth associate.Brenda Y.
The rent increased too often.CHARLOTTE D. | Expérience générale
Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.BILL D. | Expérience générale
Tanya is a wonderful office gal .CHRISTINA G. | Expérience générale
It is a secure place to store your property and I enjoyed 24hour accessAlan J. | Expérience générale
Personnel was not friendlyDaniel G. | Réservation
The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...ASHONA L. | Expérience générale
Staff is super helpful with great energy! Really great experience!BRENT L. | Expérience générale
The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. GaryPHILLIP P. | Expérience générale
Friendly, helpful staff.KYLE C. | Premières impressions
This storage facility is amazing!CORIN C. | Premières impressions
Unit was clean, service was greatROBERTA R. | Premières impressions