Le client n'a pas laissé de commentaire.Norman H.
Customer Reviews for Baytown Self Storage Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baytown, TX 77520
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Veloney C.
Le client n'a pas laissé de commentaire.GERALDINE C.
This was a designated one way truck, reasonable to assume for "long hauls", yet it did not have cruise control??!! This was first time I've ever rented a small moving truck, so didn't know to look for that feature when choosing. In the future I will NOT rent any trucks from any company that do not have cruise control. Truck cab smelled like cigarette smoke and body odor, had to Febreze the cab 3 times, yet it still smelled. Also, windshield and side windows were dirty, had to clean them before the trip.JACK F.
Le client n'a pas laissé de commentaire.Chantz A.
Was there early before opening to insure on time turn in. Had to use app for check in after waiting 30 minutesTYLER P.
We were told we had until 2 pm to return the truck, get here before 2, get charged an extra day instead of honoring what uhaul told us.Heath N.
Great serviceEDWIN M.
Le client n'a pas laissé de commentaire.ZECCHAUS M.
Le client n'a pas laissé de commentaire.REBECCA T.
Le client n'a pas laissé de commentaire.Jim B.
Jennifer the desk agent was very friendly and knowledgeable.Angela L.
Le client n'a pas laissé de commentaire.CHARLES D.
Le client n'a pas laissé de commentaire.Eric E.
U-haul corporate needs to ensure that their systems work on saturdays.NELSON P M.
Le client n'a pas laissé de commentaire.JOANN W.
Lewis was great and the other gentleman that checked us in. We use no one, but Uhaul when we need equipment. They were fair and went above and beyond. Will definitely recommend and use again.PERRY M.
Customer service was very good. Truck was not in good condition. Very slow to drive and it was dirty from drive side. Back trailer was clean. Thanks!!RANJANA K.
Le client n'a pas laissé de commentaire.RUSSELL M.
Le client n'a pas laissé de commentaire.KISHA J.
The person working was more worried about the phone conversation he was having (planning his night), than he was helping me.EDWARD D.
Le client n'a pas laissé de commentaire.JUSTIN Z.
Le client n'a pas laissé de commentaire.dawn P.
Truck provided was dirty from the outside. It also had a dent & scratches in the front compared to the other trucks available, that were clean and undamaged.Dixy C.
Only if they had better choices. The 15' truck had no fuel in it, the knobs were broken you couldn't adjust air, etc. , missing knobs...NICHOLAS K.
Le client n'a pas laissé de commentaire.russell M.
Le client n'a pas laissé de commentaire.Decorrey H.
Le client n'a pas laissé de commentaire.michael L.
Le client n'a pas laissé de commentaire.NYGALA W.
Le client n'a pas laissé de commentaire.Antionette H.
Le client n'a pas laissé de commentaire.Teresa T.
Le client n'a pas laissé de commentaire.JOE G.
I hated having to send my license information over the Internet. It's completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.Nelson M.
I like decker Dr store the guy was real help full in all ? At time of returnJOSHUA J.
Le client n'a pas laissé de commentaire.Juan T.
Le client n'a pas laissé de commentaire.josselyn C.
I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!Angie A.
Miss Jennifer extremely friendly thank you very muchAdwar D.
Le client n'a pas laissé de commentaire.Bryon B.
Le client n'a pas laissé de commentaire.Lashanika C.
Very friendly staff. Excellent customer service.Lashunda M.
The person who rent it to us was very pleased and nice.Roberto P.
They were very friendly and helpful.William W.
Alex is so helpful and nice.LaToya G.
Very polite staff.positive experience!Nathan T.
The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.Richard D.
Le client n'a pas laissé de commentaire.Elizabeth D.
Better customer relationship skillsEric B.
Le client n'a pas laissé de commentaire.Karyn A.
The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.Rafael D.
If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another40 $to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.roshun F.
Le client n'a pas laissé de commentaire.halie N.
Le client n'a pas laissé de commentaire.silvia M.
Le client n'a pas laissé de commentaire.Merrill B.
I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly's when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn't use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.Makaila G.
Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.Alejandro V.
Jennifer & Louis were super nice and helpful. We liked them a lot.Esther M.
Great customer service alwaysJazmin T.
Nothing at all!destiny C.
Better communicationAlicia J.
Very Efficient and Courteous Very well kept premiseDianna M.
Le client n'a pas laissé de commentaire.Ana G.
The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer serviceTonya P.
Le client n'a pas laissé de commentaire.Beverly E.
Le client n'a pas laissé de commentaire.Emma Lee H.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Sherri T.
OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.Lenora W.
Le client n'a pas laissé de commentaire.Tonia J.
Le client n'a pas laissé de commentaire.Greg J.
Nothing. It was a good experience and the representative was very nice and professional.Milangela E.
Everything was GREAT!Lesly R.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.SHAWN S.
Came to drop off truck after hours. Just parked vehicle and dropped key through door.Purnima B.
Le client n'a pas laissé de commentaire.cindy W.
Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.Suzette T.
Le client n'a pas laissé de commentaire.Jeffrey D.
This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.Stacy L.
Le client n'a pas laissé de commentaire.Kyle L.
Excellent customer service. Thank you for the good experienceDavid E.
Le client n'a pas laissé de commentaire.Wade M.
Very friendly guysJuan T.
Le client n'a pas laissé de commentaire.Josh N.
I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.Graydon C.
Le client n'a pas laissé de commentaire.PATRIC W.
Le client n'a pas laissé de commentaire.tiffany R.
The lobby smelled like cigarettes and air freshener.Maria C.
Le client n'a pas laissé de commentaire.Kenis P.
Le client n'a pas laissé de commentaire.Ivonne A.
Le client n'a pas laissé de commentaire.Lillie P.
The location was closed when I dropped off the vehicle, I checked it in onlineAracely P.
This was not the location we initially chose for our pick up, but they were still helpful.Gretchen H.
Le client n'a pas laissé de commentaire.Chelcia M.
Le client n'a pas laissé de commentaire.Charles F.
They did not know how to hook up the trailer, nor offered. I am a single woman and had to ask for help. They also did not initially write the contract per my reservation request. I had to call into UHaul twice and wait on hold for over 1 hour total to get the drop off location resolved.renee B.
It was very easy and the staff was very nice!Heather C.
Le client n'a pas laissé de commentaire.Kiaum H.
Le client n'a pas laissé de commentaire.Mickey M.