Évaluations des clients Baytown Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Baytown Self Storage

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Donnie C.
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Drop off location was great.

debradixon D.
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Le client n'a pas laissé de commentaire.

brooks R.
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Le client n'a pas laissé de commentaire.

Kathleen H.
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Le client n'a pas laissé de commentaire.

Tonia F.
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Customer service was amazing nice respectful gave great directions from one facility to the other. I tip my hat to both of them. They get a 20 from me on a scale of 1-10 with 10 being good. 20 amazing

Andrea G.
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Le client n'a pas laissé de commentaire.

Joel H.
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Mr Morgan was the rudest person I have ever met.

Joel H.
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The manager is rude. It seems like that is just his personality. I didn't receive a text until five minutes after I was inside trying to figure out how to complete my online reservation that I did two days prior. I already did the online checkin. Instead of helping me with the online, he rudely said how easy the online process is and that he would just do it. Really?? Wow. No the online was not easy. Since I didn't receive my text until five minutes after I arrived, the process was not easy. In my opinion, instead of the manager - Mr. Brown, making me feel stupid, he could have used different language to help. In his position, if he cannot do that, he doesn't need to be working there. The van had someone else's trash In it. It also had some red kool-aid type mess in cup holder. I will never be back to that location. Thing is I didn't pick it either. I received a call from U-Haul telling me I needed to use that location because they had the truck I needed. Well, no thank you.

James J.
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Trailer lights on the car transport were burned out and the tail light lens and cover on the back of the tail light are riveted. The dealer said just the signal portion of the bulb was not working. The entire bulb was burnt out. He did not seem very concerned about safety. There was three other trailers that could have been used but he said they weren't for my 2012 Ford Fusion. I have been towing trailers of various sizes up to 40' gooseneck trailers for 42 years. The trailers that were there would have worked. I don't think the trailer he gave me was for my car. Part of the rear end of the car was extending beyond the trailer ramps of the trailer. The last time I rented a trailer from my usual location on North Main Street, Baytown Tx. The entire car was on the trailer with no part of my car extending past the trailer ramps.

Mahid A.
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Guy was hard of hearing and keys were misplaced

Brent R.
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I recommend this Uhaul facility

Michael T.
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The s hook on the safety chain for the vehicle that was in tow became unhooked in transit of vehicle. The S hook is really to small for the chain that it is attached.

BRADEN P.
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There was some trash in the truck when I got it. Both in the cargo space and in the cab. Not a big deal but would be nice to have that cleaned. Other than that the pickup location was great. Got my sorted out and on my way quickly.

Jonathan T.
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The manager was kinda rude and they didn't have any pads.

David N.
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Le client n'a pas laissé de commentaire.

Ricky J.
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Le client n'a pas laissé de commentaire.

Michael B.
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Had to wait 1.5 just to pick up my rental. When loading transport, ball joint popped off of tow while my wife was in the car that we were transporting. This means the employee incorrectly hooked up transport.

Maria F.
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Very respectful and real quick on getting things done. Thanks

William B.
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Le client n'a pas laissé de commentaire.

MARVIN M.
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Le client n'a pas laissé de commentaire.

Jose C.
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I was told I had the truck until Tuesday the 23rd and I was charged an extra day dropping it off Monday the 22nd

Nazarene A.
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Was told that a flat rate would keep me from having to pay mileage. I was charged another $78.95 for mileage when returning vehicle. I was not told that phone renting truck. I didn't need the truck the extra day so returned it a day ahead of schedule and was not given a refund. Poor service and poor explanation of how I was going to end of paying the mileage anyway. Not a happy customer.

Charles J.
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I entered all my info online and prechecked in so i wouldn't have to go in but when I got there they told me I had to go into the store... the dolly inhad reserved was unavailable ...the truck they gave me was empty of fuel and they didnt give me a credit that would cover a tank of gas ....so I had to put a whole tank of gas in the truck of which I got no credit for on return...so I lost 25.00 on this whole thing...then when I get into the truck is was filthy with stains and debris all over the floor...it was a horrible experience...I will not use uhaul again

MICHAEL G.
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Nothing, the agent was professional, answered all my questions, was able to provide the necessary vehicle and got me out and on the road quickly. The check-in was pain free, easy, and quick too. Thank you for a great rental experience, I would definitely recommend this business if you need a vehicle. I had not reserved a truck and was on the road in under 30 minutes. Thank you!

henry G.
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I returned the trailer on Sunday 2hrs before it was due. The location was closed so I dropped the trailer in the location where I picked it up. I did not know about the digital return and did not receive a notice for this until after the due back time. I immediately called the location and spoke to the manager to inform him that the trailer had been returned over 2hrs earlier. He assured me that he would check it in on time so I would not be charged an extra day. When my invoice showed up I was charged for an additional day since he did not do what he said. I will not use this location again!

sprecher G.
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Le client n'a pas laissé de commentaire.

Stacie S.
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The cab of the truck smelled like fish and had dog food inside.

Michael G.
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Le client n'a pas laissé de commentaire.

Ruth H.
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I called the one closest location to me and he had to refer me to a location a few miles further - but all was ready and done very quickly - great computer system you use!!!

Lois B.
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Easy Peasy!

Gabriel D.
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Le client n'a pas laissé de commentaire.

arcelia L.
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Le client n'a pas laissé de commentaire.

aaron S.
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Process was easy.

kHAJA M.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

carla J.
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It's not this location you need to watch for its the main st ,location in Baytown that you have a big problem with. With the all around service that's beyond poor . When I called the 800 number and spoke to a supervisor she was no better at( bad attitude ). Should not be acceptable.

Kayla H.
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Le client n'a pas laissé de commentaire.

Belinda G.
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The cleanliness of the vehicle can have been improved. Otherwise, it was a pretty good experience.

Edgar A.
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Thanks for your good equipment & price.

edgar A.
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They charge me more money than they told me and they don't want to give back the money it's in hold my account was $89 and they charge me $148

Thomas T.
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Le client n'a pas laissé de commentaire.

Brandon C.
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Only two things that stood out is they didn't have both of the furniture dollies i ordered, and the back of my truck didn't appear to have been swept (grass and leaves).

MARVIN M.
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staff was great

Jordan T.
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Le client n'a pas laissé de commentaire.

Dennis C.
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Le client n'a pas laissé de commentaire.

MATT P.
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Have the trailers set in a way you can hook up to them. I had to move a car dolly and a other large trailer to get to mine. After hook up the lights didnt work. Trying to do all of this I strained my back making it difficult to move. I borrowed a dolly after new trailer was hooked up and upon return nearly fell upon entering store due to slippery floorfeom rain.

Ayanna T.
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Great moving experience with U-Haul...will always recommend!

dana B.
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Le client n'a pas laissé de commentaire.

Wesley P.
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Make sure trucks aren't needing any engine work before sending out. Check engine light was on. Cost me 3 hrs that morning before I could leave

Gregory W.
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Le client n'a pas laissé de commentaire.

Yunier P.
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I let them know about trailer first. Trailers are in good mechanical conditions but aren't cleaning inside. My trailer had urine inside. I wash by my self at home.

Tiffany J.
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Le client n'a pas laissé de commentaire.

Judy H.
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Explained the 24/7 process more clear

FABIAN G.
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Better customer service. Attended was very rude and dry when it came down to greeting and thanking me.

david B.
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Le client n'a pas laissé de commentaire.

Matthew T.
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Le client n'a pas laissé de commentaire.

Ilkka H.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Be more engaged in the rental and present real time and accurate information

ivory D.
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Mr. Russell the manager was awesome, pleasant, polite, hospitable and knowledgeable of the equipment, the company and I am please to do business with uhaul because of him thank you again for such excellent service???????? and experience..I will use you all services again as needed

billy C.
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Le client n'a pas laissé de commentaire.

JOSEFA L.
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Le client n'a pas laissé de commentaire.

KIMBERLY S.
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I asked for the 19.95 truck and was given a truck for 39.95 because the smaller truck was said to be out of service ( NOT MY PROBLEM). My email has document that I can not open. Inam still waitng on my left money that was taken from my card.

Pam P.
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Le client n'a pas laissé de commentaire.

Jeannene B.
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Le client n'a pas laissé de commentaire.

Rex C.
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Don't forget the trailer I rented had a damaged hook on the safety chain. It was repaired by u-haul but should be replaced. U-haul employee was very helpful. Thank you for a good experience.

Odette G.
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Le client n'a pas laissé de commentaire.

Emma Lee H.
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Le client n'a pas laissé de commentaire.

Madie R.
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Drop off was easy and fast

Braden A.
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This place was awesome. Clean and very friendly.

Jason W.
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There was a wadded up fast food wrapper on the seat and a pair of sunglasses on the dash. Grease marks all over the exterior. Not clean but in good condition. The guy at the front desk was very friendly and it only took a couple minutes to complete the transaction.

Avione S.
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I didn't mind the location. Russell took great care of me. Where I became dissatisfied is with the company Uhaul itself. Charging me for stuff I never added and giving me the wrong location for pickup. Why would I pick up a truck at one location, then go to another location for boxes??? Next time I want a clear explanation of the services I'm obtaining.

Jessica S.
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Le client n'a pas laissé de commentaire.

Shaun L.
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Very polite and gave extra effort to make sure I had all I needed in a timely matter.

Janice B.
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Le client n'a pas laissé de commentaire.

Rick R.
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Nothing

Shaun R.
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Le client n'a pas laissé de commentaire.

Candice C.
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Le client n'a pas laissé de commentaire.

Adrienne S.
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The truck was a bit dirty inside - food crumbs in cup holders and dirt in floorboards as well as smelled of cigarettes

VICENT M.
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Le client n'a pas laissé de commentaire.

Shane D.
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Still trying to figure out why we were charged the full amount when we brought it back 2 days earlier than scheduled

SHELBY J.
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I like when the manager is there. He is extremely helpful... if anybody else is working run! They don't explain everything properly and you will get charged extra.

Brenda A.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

eddie B.
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Le client n'a pas laissé de commentaire.

Benny M.
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They overcharged me!

Veronica G.
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Return was painless, attendant met me at parking lot as I was pulling in with return trailer . Gave directions and instructions on where to drop off equipment. Had receipt ready as soon as I walked in .

Jimmy P.
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Le client n'a pas laissé de commentaire.

Dorothy J.
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Le client n'a pas laissé de commentaire.

Shawn H.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Samantha C.
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The truck was given to me on empty and not swept out, yet the guy told me to bring it back on a 1/4 tank of gas & swept. When I returned, he kinda gave me crap because the tank was empty. Wound up being charged $162 for 2 days & unused furniture pads

Daniel M.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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They were very rude and would not help load a heavy trailer

Hector L.
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Very rude and not friendly at all. He was upset from the begging

Luis G.
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Very friendly and very helpful. The office was so clean.

James N.
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Best experience I have had with a UHaul center.

Spencer A.
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I'm not sure why I was charged an additional 63 dollars post drop off. Probably won't rent uhual again and this was my 5th one.

Emma Lee H.
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It wasn't that they were not helpful, I needed after hours drop off and locked it up so no one could steal it. Called the next morning and could not get anyone right away. They did good, it just would have been nice if there was a message machine or box to leave info in. Other than that I really had no contact with them.

Michael L.
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Le client n'a pas laissé de commentaire.

Duane D.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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