Évaluations des clients Beach Express

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Beach Express

Cote générale :

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JOHN D.
Évaluation :

Le client n'a pas laissé de commentaire.

James D.
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Owner was not around to help when app became confusing. App confusing at times

Rose T.
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I drove in from out-of-state (3 hours) and owner was an hour late to check me in. Supposed to pick up at 10am but couldn't pick up until 11am so therefore didn't get out to closer to 12pm. Plus I needed to add a furniture dolly, but he didn't have one available. He was also super rude and had an attitude about why he was late. I wouldn't recommend this location to anyone and highly suggest Uhaul take this location off of their site. I originally scheduled with Romeo 3's in Robertsdale and would have preferred to deal with them bc they are super nice and helpful unlike what I experienced with this location. I'm VERY disappointed with the customer service I received and don't want anyone to experience this from them again.

Amy M.
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Man in store was SUPER helpful to me in stressful time and when I had trouble with internet.

Donald A.
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Le client n'a pas laissé de commentaire.

Bruce J.
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No because they said they process the return the follow morning. So they didn't and you'll had to call about truck location

William M.
Évaluation :

The local attendant needs to be self sufficient. There was an error in my already checked in invoice and he could not correct it without it being handled by Uhaul. Then he was unable to get to the furniture pads I ordered because he did not have a store room key.

Ronald P.
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The guy was very professional. He went out of his way to make sure I was taken care of.

Kathy H.
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Le client n'a pas laissé de commentaire.

wilber H.
Évaluation :

Nothing to improve, everything is perfect, excellent

Clara G.
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Man dealing with us seemed more interested in personal phone call, etc to serve the customer. The truck we received was very old, was full of dents, part of fender hanging off, leaking when rained inside of truckbed- wetting some of our items.

MICHAEL S.
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Personnel was very friendly and professional.

ines R.
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Le client n'a pas laissé de commentaire.

Michael M.
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Operation doea not speak english and has no product knowledge

Tamara K.
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Le client n'a pas laissé de commentaire.

phillip G.
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Horrible will never go back to this location. Cheated out of money

jeffery W.
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Le client n'a pas laissé de commentaire.

LYDIA S.
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Le client n'a pas laissé de commentaire.

CAROL B.
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Le client n'a pas laissé de commentaire.

Lauren S.
Évaluation :

My original request was Foley AL pick up. Instead I had to drive 12 miles plus out of the way to a conv store where the man could barely speak or understand English. Despite my early check in, he seemed to have none of my information. At one point, he just turned the lap top around and made me type in all my information. There was a huge language barrier, the staff was unfriendly, and I would never go back to this location again! Half my mileage was driving to this pick up and drop off location because the one directly across the street from me did not have trucks. This entire process was frustrating. I typically use Penske and regret using Uhaul.

Chalane M.
Évaluation :

I was coming from 4 hours away and purposely chose a location that closed at 5, however without my knowledge my location was changed to a location that closed at 2, I barely made it and I tried to call and let them know I was on my way and I was hung up on and then when I tried to call back multiple times the line was never answered. I also ordered a pack of blankets to pad furniture and was informed they don't have the blankets there that I would have to go to yet another location to get them, which of course was closed for the day. Horrible experience, my mother had just passed and I needed a trailer so I could get things from her house, it made an already stressful situation even worse.

GLENN B.
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A very fine business man.

Brian B.
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Le client n'a pas laissé de commentaire.

Terence W.
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This particular location, the owner was 30 minutes late to rent me my vehicle, left my rental agreement open and over charged me $90 due to that

DIANE I.
Évaluation :

The sales associate gave us the number of the trailer and the location in the lot and made no further attempt to make sure we had the correct trailer or that we had hooked the trailer up correctly. When we turned in the trailer, the associate at the receiving location told us that we hooked up the trailer incorrectly and could have had an accident.

DONALD M.
Évaluation :

lady behind convenience store counter said no one their to check truck & just put keys in box. someone could hit truck after I park it and you would be looking to me for the damage! I do not like the prospect of being held accountable for something I did not do. NOT a good way to do business.

melanie P.
Évaluation :

Associate didn't have printer had to go across to his other store and still never got my paper work until I got off the phone with customer service that emailed it to me. It took over 1 hr half. It only took 15 minutes to connect the trailer. He didn't even do the walk around .

CAROLYN W.
Évaluation :

The people who own this facility have no clue about your product and cannot answer any questions. They had a very hard time getting our paperwork together and we sure didn't ask for extra miles because they wouldn't have known how to do that.

Non reviews have been submitted for this location.

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