Poor customer service at this location. Associate quoted crazy price then when confronted, fixed it. Talked poorly about other customers. Stated UHaul did not have Military Discount when they do. Booked vehicle twice for some reason. Took over 45m to simply get the truck booked. This day and age I get that customer service has died a little, but, this was very very bad. I formally am saying do not share my personal information from this review. I don't trust this location and do NOT want them knowing who submitted this review.ZACHARY M.
Customer Reviews for Beach Island Convenience
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Panama City Beach, FL 32407
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 10h am à 10h30 pm
- Ven-Sam : 9h am à 10h 30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joel S.
Very unprofessional and so incredibly slowROGER C.
Le client n'a pas laissé de commentaire.Michael P.
Truck was filthy and uhaul location representative refused to look at the vehicle and correct the problem. This location should not be a Uhaul vendor.Roger S.
I closed out the contract through the app then went inside to â€œdropâ€ the keys as instructed however there was no key drop. The instructions also didn't say what to do with the lock so we placed it back on the truckViviana M.
Worst experience of my life. Worker in that store so rude. Would not ever use that location again.Debbie B.
Well I was very disappointed that the gentleman did not come outside and go over the truck or how to use the Jolly or any of the instructions that I read about on the dolly and the truck I was very disappointed that I didn't get a safety tip or anything about the truck or any of the damage that was already on the truck usually they do a walk around and kind of go over the truck with you before they release it to you and explain things to you that you may not know because you don't own a U-Haul and the worst thing is when I went to leave I was charged extra money when I put exactly the amount more than well covered with the gas tank was when I got the vehicle I brought it back with exactly over right over what it was and I was still charged 12 $anyway my total came to 91 $or something and I agreed and I I was overcharged after I left and now I'm up here trying to figure out how this is possible a person can show me a price and I agree to it and then 2 days 3 days later I got my girlfriend want to know why she was overcharged on her credit card after the fact so no my experience with U-Haul in Panama City sucked and I'll be letting everybody know and I'll be letting the Better Business Bureau know that you guys are running a shyster f****** half-ass place down here in Panama CityStephanie H.
This was the exact opposite experience from when I picked up the truck. I called numerous times when I arrived in FL and the young lady at U-Haul hung up on me 14 times!!... Yes I called and counted each time... I called 14 times and each time I could hear her voice taking to someone else and then hung up on me. I finally got the the location 1 day from leaving GA ( days earlier than necessary) to return promptly and she was calling her boss trying to explain that the truck only had 30 000 miles which was less than the typo entered in GA as 300 000 miles... I spent almost an hour there while the young lady called several people trying to get it straight it had nothing to do with me but she needed to call "traffic" whoever that is to fix the typo.. She wouldnt give me a receipt that I returned the vehicle to prove all was good. I actually took pictures of me with a clean truck and of the young lady proving I returned the vehicle in great condition and VERY CLEAN!!! . She said I was good to go and I left Terrible Customer Experience this place needs to be removed from your list Absolutely horrible customer service It was a circus act...sorry to say!!! There re 3 other people all with the same experience while I was thereLawrence R.
I originally reserved a 15-foot truck, which I was not able to pick up at 7808 Panama City Beach Pkwy, Panama City Beach, FL 32407. They just was not open at 8am, even though it was a tiomne of my reservation. In order to stay on schedule I decided to move to the next location at 8800 Front Beach Rd, Panama City Beach, FL 32407. There were no 15-foot truck available and I decided to proceed to 20-foot truck, which was 10 $higher on rent rate. Besides that I never received appliance dolly, even I got charged 10 $extra for it. Please refund 10 $for dolly since I never received it.Maxim S.
It is a convenience store. I stood in line for quite a while to get the persons attention because I was not sure where to park the truck. Then I had to wait till other customers left in order to park.Theressa T.
Very helpfulDebra T.
Le client n'a pas laissé de commentaire.Jeff J.
Terrible experienceRobert B.
Le client n'a pas laissé de commentaire.Eugene L. K.
Thanks muchYaneak D.
Le client n'a pas laissé de commentaire.Kemal L.