I returned the equipment wednesday, june 15, 2022 at 9am, as per 6-day rental agreement. No one was at the facility to receive it, nor did anyone respond at the facility phone number. The equipment was not processed until thurdsay, june 16, 2022 at 4pm, and I was billed for two days' rental that I did not use. This is fraud and will be treated accordingly. Bear storage should not be licensed to rent U-haul equipment. I will never use them again.David P.
Customer Reviews for Bear Storage Depot
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charleston, WV 25302
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 12h pm à 6h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/25/2022: 8h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very time consuming process. Should have taken much less time.Larry F.
Dropped the truck off after hours but wasn't sure where to park.Ashley F.
No one answers the phone, no one returns phone calls. No one is there during business hours.Richard R.
Le client n'a pas laissé de commentaire.Jody H.
Waited 25-45 min to speak with someone. I was even disconnected while waiting for rep. Uhaul was having internet service trouble on Sat Apr. 30,2022. No personnel available. Called phone # posted on door had to leave message. Horrible experience overall. The key lock box is too difficult to open. It took 15 min in the pouring rain to use all the strength I had. Not women friendly. I ordered 15ft truck & got 20ft truck. This was a difficult challange but struggled & managed. Had no choice. I will never use this company again.Susan P.
Lock was a bit difficult to open after given code.Cristina G.