Customer Reviews for Bears Towing & Recovery
(Concessionnaire U-Haul dans le voisinage)

60 évaluations

2400 Naegele Rd   Colorado Springs, CO 80904

(719) 471-2629

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(719) 471-2629

2400 Naegele Rd
Colorado Springs, CO 80904

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 7h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Always get great service at this location. Summer(sp?) does a great job:) This location is always my first choice when looking for rentals.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley D. 
Évaluation :
5

We needed a car carrier last minute. They were able to provide what we needed late on a Sunday on Labor Day weekend, that's service. They were super friendly and helped get the trailer quickly and efficiently.

DEVIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA W. 
Évaluation :
3

When the UHaul technician hooked up the car trailer they did not properly set the hitch lock. The trailer came loose about three miles away and slipped off sliding over my bumper and causing a 6" scratch on my tailgate. I re-secured the hitch and proceeded with my vehicle pick up. This condition could have been a serious accident. Please have a rep contact me at 719-491-5634 to talk about compensation for repairs to the scratch.

Mike F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
4

Excellent service à la clientèle

VICTOR C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delaney R. 
Évaluation :
5

You guys are great to work with. Super friendly and helpful.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMAYOON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS ALLEN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Person was efficient and amicable.

NADJI A. 
Évaluation :
2

Horrible communication! I picked Bear's Towing because there was a location 5 minutes from my house. When I rented the trailer, that wasn't the location that was on my contract, so I called them to ask if I could return it there rather than the Old Colorado City location (which was 40 minutes from my house). They said that would be fine, just call 30 minutes prior. I did as they instructed but no one was there when I got there. I called again and was told they would call that location again. 30 minutes later I called a third time and was told they had left a message for me and they wouldn't be back for a couple hours and would call me when they were back. (No call was missed and no message was left.) By the next morning no one had called so I ended up taking it to the Old Colorado City location. Hours later at 2 pm they finally called and said I could bring it back. I told them I had already returned it.

Oliver H. 
Évaluation :
5

Great service!

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron H. 
Évaluation :
5

This store went above and beyond to help me take care of the tow. Very friendly

Carol E. 
Évaluation :
1

Gate needs to be unlocked to allow for timely returns. Equipment needs to be included as ordered. Charges need to be accurate according to what is provided.

Korey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH T. 
Évaluation :
2

It took 20min to do the online checkin...and then another 20 bc the site made me do all the same check in in person. Total waste of time, especially when you have a narrow time frame to get everything done

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Friendly people very helpful.

THOMAS S. 
Évaluation :
5

None, they made it very easy to do the drop off.

Joe B. 
Évaluation :
5

Make sure they can puck up their rental truck at the actual location they were supposed to be abke to pick it up at!

LORRAINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shadilynne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
3

I was supposed to have a dolly in the back. Nothing was in the back of the truck.

Clayton D. 
Évaluation :
5

Chris and entire staff was awesome.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
5

The person who helped me with my return (sadly didn't get his name) really went above and beyond, thank you!

katlin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy B. 
Évaluation :
2

Place was very cramped. Little room to maneuver trailer. Absolutely not wheelchair accessible. Gravel surface with potholes. Big step to enter business. First trailer lights didn't work. Second trailer it took the tech a while to get right rear lights to work. By the time I got to the hotel 15 minutes later the right rear light was not working anymore. Only light working was the running light. No brake light no turning light.

RAUL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio C. 
Évaluation :
4

Overall excellent experience...the only issue i would call out was not receiving a new confirmation email with the new pick-up location after i changed my pick-up date. A confirming text was sent the day before pick-up, but that timing was pretty tight.

Lewis C. 
Évaluation :
3

The people at bears were wonderful. The people at uhaul were horrible. The rates were to far overinflated for a car trailer after labor day. Uhaul should just tell people that they do not offer discounts and they hate the military and veterans instead of playing a very frustrating game of he said she said. The franchise says the can't give discounts that uhaul corporate has to, corporate says they can't to ask the franchise. Get it together people!!!

Kathy F. 
Évaluation :
5

The service was great and the people who work there are great,5 star service thank you

LARRY S. 
Évaluation :
5

While UHaul is advertising improved cleaning of their equipment during the COVID-19 crisis, my truck was definitely NOT deep cleaned before I picked it up. It appeared to be clean, but the fold out cup holder was sticky and obviously nothing had been disinfected or deep cleaned before I rented the truck. Luckily for the next renters, I am conscientious and personally disinfected all touch surfaces of my truck before returning it. Also, despite the advertised touchless pickup, I had to go into the rental office to get the keys after verifying my identity and the truck outside. I would have preferred to retrieve the keys from a box outside instead of the person in the office who wasn't wearing a mask (despite the governor's orders in that state). Otherwise my rental was good. The truck was in good repair and was easy to drive. It was ready at the appointed time which helped to keep my moving schedule on track. I would still rent from UHaul again, but will always be prepared to perform my own disinfection of equipment to be sure it is clean before I drive away.

GRACE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onezia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
1

I ordered an appliance dolly and furniture pads prior to picking up the vehicle. However, they had none on site and told me I could drive to a different location to pick them up, but you guys charge 1 $a mile. I was also told I could drop the truck off at a different location, but upon trying to do so, I was told it had to go to the original location. Which costed me another 70 $. I was charged for equipment that I never received and the miscommunication on the drop off location was extremely frustrating and ended up being expensive. Will not be going with uhaul in the future. You guys don't take care of your customers.

Kierstin O. 
Évaluation :
1

When I arrived to the location I was laughed at for thinking I was going to get a truck at 7AM. The employee there commented that U-Haul scheduled 7AM pick ups on Sundays, even though the business couldn't support it. I was then told to return at 930AM when the "U-Haul guy" would be at work. I returned at 930AM, and the "U-Haul guy" still had not arrived. He decided to do the transaction over the phone thru the employee at the desk, which was something that could have been done at 7AM when I first arrived to the shop. Because the person at the shop wasn't well versed in U-Haul transactions, I was shorted big time on furniture pads (I was given 10 when I paid for 48).

Kathryn M. 
Évaluation :
5

Extremely positive review... the guy who helped me was so helpful, kind and understanding. Eternally grateful that he was the first person I met after the horrendous journey from IL to CO in a 26 ft uhaul with an auto-transport towing my car. He was a true gem.

Lydia P. 
Évaluation :
5

Bears towing was a awesome experience, the guy at the counter was super nice and helpful. If I ever have to move again I will definitely be getting another U haul from them. Thank you so much Bears towing!!

Chris C. 
Non les évaluations ont été soumises pour cet établissement.

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