The tow dolly had 2 worn/fraid tie down straps that I did not see untill i got the unit home due to it being snow covered when I picked it up. The dealer did not know that I was coming to pick up the dolly in the 1st place.. I then had to contact the dealer. He was very helpful in my returning it to another dealer for replacement. I dropped off the bad unit and picked up another, but the paperwork never followed the unit. When I went to drop off the unit at the assigned location, I became concerned that it really didnt look like a u-haul dealer. They were closed, so I tried the next day and was informed that they were in fact no longer a dealer. The place that I was then told to drop it off at was much farther away and a waste of over 2 hrs of my time. They were very polite and courtuious at the drop off place, It just seems to me that U-Haul management is at fault in this instance. Overall, I was not pleased at all with this rental. I did the same thing last year with NO issues. I am hoping for a better outcome next year.Steven B.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They said I was over on mileage, according to my records I wasn't, UHaul shouldn't have charged me if I was they didn't have any trucks in Crivitz where I needed to use it and I returned it to Oshkosh where I drove to but I unloaded just south of Oshkosh on off of 26 at Barr Storage, your not given any extra miles for picking up elsewhere or for unloading at a site a little farther away from their dam dropoff. They are getting worse every year, why the hell aren't they in the buildings working everyone else has to be? No reason for them to be getting paid as much when they don't have anyone really working, no overhead. BS they probably got a ton of money from PPE loans also, nothing but a scam, this should be considered an essential service, get to work Poor internet service, hard to checkin took almost an hour to complete the check inDebra K.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.tristen O.
Le client n'a pas laissé de commentaire.Paul P.
Have everyone who deals with U haul rentals be better trained.FRED M.
Le client n'a pas laissé de commentaire.Glenn F.
Le client n'a pas laissé de commentaire.Blaine L.
Le client n'a pas laissé de commentaire.Joan K.
Le client n'a pas laissé de commentaire.Bryan K.
Even after I went online and preregistered it took over 45 minutes to complete the rental process. This was no the fault of the local agent but a fault somewhere in the Uhaul system. The agent did everything he could do to get me going and eventually after many phone calls got me connected to an online Uhaul CSR and my rental was completed. I am amazed that Uhaul can get any agents to sell their product as Uhaul does not supply agents with enough equipment, Uhaul is unwilling to deliver equipment to an agent for confirmed rental and Uhaul CSR told me they do not care if I rent from them or not. If not for the local agent I would not do business with Uhaul.Mark A.
Le client n'a pas laissé de commentaire.Scott H.
It's a bar. No signs stating it is a U haul establishment. I drove by twice. The bar was packed with bikers watching the badger game. The bartender said the guy that takes care of it was out. I dropped the trailer and left. They had one other small car hauler there parked in a field. Nobody to talk to regarding the lights. The trailer I dropped off was the only advertising.Gregory C.
The truck needed oil, the carrier was in a muddy ditch had to get help from the guy across the streetConnie G.
Le client n'a pas laissé de commentaire.Theresa L.
Took over an hour to get the truck even though I had reserved it and had all information, then when I finally get the truck it took forever to keep it running and also ran terrible.Sam B.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Gerald W.
Le client n'a pas laissé de commentaire.Paula R.
Le client n'a pas laissé de commentaire.Brian H.
I showed up on time to pick up my trailer. This location is also a bar. The young lady bartender/ cook stated the owner lived in Stephenson and was not there. She knew nothing about the Uhaul. She stated she would call him and his girlfriend to see if he was coming. She only reached the girlfriend and she told me she wasn't sure where he was but knew he was to be was enroute to my location. I waited 40 minutes and finally had my wife try to do an online pick up. A gentleman claiming to be the regional manager called me at the same time. The regional manager lied to me stating the owner had something come up and thought he was sick. I was instructed over the phone on how to hook up the trailer. I had to jump on the back of it per his instructions to get the tongue free from the ice. It was frozen in. Needless to say I was late to my destination and had no available help to load my items up. Then when I returned it I received no apology from the owner not being there or even help removing the trailer. I will never use this location ever again.Robert R.
Le client n'a pas laissé de commentaire.KENNETH Z.
Le client n'a pas laissé de commentaire.Michael W.
The staff at Beaver Soloon were very helpful and got our move done on time and no problems.BOB G.
Le client n'a pas laissé de commentaire.Ricky K.