Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check in was easy, the staff was excellent and friendly, vehicle was clean and got the job done! Would rent again, amazing location and fleet!
Michael B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber B
Évaluation :
5
Great job
Pam B
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maxim S
Évaluation :
5
Thank you to all the staff that made my rental experience awesome! Sincerely, Daniel Brown
Daniel B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron L
Évaluation :
5
Service was excellent. Thank you.
Chad W
Évaluation :
5
Best place to rent a uhaul from! Excellent customer service. Kind and knowledgeable people!
NANCY M
Évaluation :
5
The app guarantee it would get a reservation but I couldn't reserve because they didn't have the right size truck so that was a useless feature, imo. But once I got there I had to just get a bigger truck which cost more. But the staff at this location was very nice and really knowledgeable and friendly I really did nothing but give them money and drove away. Was very easy. Then upon arrival to return, a lady met me outside and I went to the restroom and when I came out she had my leftover money ready for me, and I was on my way. Easy peezy. 殺 The truck was pretty dirty but every time I get uhaul they always are, no matter the location. 路♀️ I was very pleased anyhow.
Crystal H
Évaluation :
5
Thank you for letting me rent in such short notice. I would definitely recommend your location over the Dixie hwy.
Pat R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric F
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael B
Évaluation :
3
Better customer service I had to provide the same things twice wasting my time.
Redny M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blake W
Évaluation :
5
The staff at this location, Sherri and Mallory were excellent in wasting us with this process. I cannot say enough!
Garry R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaac M
Évaluation :
5
Paul was absolutely great. Everything went smoothly. I got in there. Got my keys got out. I will definitely be using them again for whenever I need to haul something a little bit bigger than my truck and handle. Also, the female that actually made the reservations thank you very much very professional very quick. Everything was so easy with these guys. Also, they happen to be one of the only ones in the area with cargo vans at the time. Top Notch
Austin F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randall G
Évaluation :
5
Everything was completely wonderful I was very pleased with this location. I have not been here since they have updated it and started renting Uhaul. I just knew they had storage units about 20 years ago or so. The customer service representative at the front counter was absolutely fabulous. Very kind and patient. I will definitely be back here next time I need a U-Haul.
Misty J
Évaluation :
5
Good service.
ALY B
Évaluation :
5
Sweetest most professional people that I've had the honor of dealing with in a while
Melinda H
Évaluation :
5
Staff was very nice and helpful.
Penny N
Évaluation :
5
First time getting and using a Uhual. Definitely will use from this Location again.
Shiloh M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tim J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bobbie J
Évaluation :
5
Paul delivered excellent customer service- explained everything in detail. No problems at all!
Karen M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul E
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES H
Évaluation :
5
Much better than the one in Erlanger Ky
sally b
Évaluation :
5
The experience was great.
William B
|
Réservation
Évaluation :
5
Sherry went above and beyond for me made me at ease when I was stressing out from moving out of the storage and I appreciate it she went above and beyond for me thank you
LISA A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael E
Évaluation :
5
The truck was almost like reving sometime when you hit the break and would squeal when you put the emergency break on
Shawn M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jiel C
Évaluation :
4
They were so accommodating our moving was delayed by 5 days and they work with us to make it easy with the whole thing.
Jorge D
Évaluation :
1
Le client n'a pas laissé de commentaire.
stephen j
Évaluation :
5
Scheduled on line... super simple and in and out fast!!
Shelley M
Évaluation :
5
Always have a great experience with this company! Thank you!!!
FRANK S
Évaluation :
5
U-Haul app
Inez O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benson M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dustin R
Évaluation :
5
Nothing great service, good equipment, and a fair price
Jerel B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy M
Évaluation :
5
Always have a pleasant experience doing business with this company :) Great service!!!
FRANK S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
I use this location a lot. Always have an excellent experience! Thank you :)
FRANK S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary M
Évaluation :
3
I had asked for a dolly but when my uhaul location changed they didn’t seem to let the other location know it was needed.
Christine H
Évaluation :
5
Le client n'a pas laissé de commentaire.
debra W
Évaluation :
3
I payed 0,99 cents a mile then I had to pay for gas as well. Usually when I rent a truck I have to pay for milage or pay for gas, but not both. It charges me twice for the same thing!
David H
Évaluation :
4
There is closer uhaul but this one had the size of trailer needed. Close & very nice people to deal with.
Creston S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley B
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASHLEY B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad L
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian D
Évaluation :
5
Customer service was excellent. No complaints. Use your service repeatedly and it's always been excellent! Thank you!!!
FRANK S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel B
Évaluation :
5
Very proficient....unhooks trailer where parked. No nonsense. Out the door in 10 minutes.
James S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karin G
Évaluation :
5
Once a reservation is made it seems that U-Haul attempted to send me to their preferred location. I booked for this location because I have a storage unit there and was delivering furniture to store. I confirmed multiple times with the location that my size was available but Uhaul reservations seemed to want to send me to their company location. Poor customer service.
Donald K
Évaluation :
5
Great folks always friendly and helpful! Facilities are great!
David C
|
Expérience générale
Évaluation :
5
ALWAY EXCELLENT!
Tajna K
Évaluation :
5
Le client n'a pas laissé de commentaire.
David K
Évaluation :
5
Moved closer to home
Jerry M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stefanie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan H
Évaluation :
5
Prompt, efficient, and unhooked my trailer without me having to move truck and park trailer. They were great.
James S
Évaluation :
2
Charged for gas even though we put more than what was in there when we got it.
Gabrielle C
Évaluation :
1
Representatives did not ask or explain any details about mileage and how many miles they estimated to charge me for. Basically the mileage from pickup location to drop off location with a few extra miles added. Did not take into consideration where we had to go to load our belongings which was about 40 miles more in between drop off and pick up location. I was charged for extra mileage. Also my reservation pick up time was 1pm and the drop off time as 12 pm the next day and that isn't even 24 hours. When I realized the drop off time was 12pm I called to let them know that I was going to not be able to have it back by 12 pm and that wasn't Eve 24 hours. I was informed they would adjust the time to 2pm and implied I would not be charged for extra day but in fact I was. I was charged twice the amount for a one day rental. Representative need to be mor thorough in explaining and gathering details when renting trucks. I am disputing charges and will take my buisness elsewhere in the future.
Franklin S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dontane N
Évaluation :
5
Le client n'a pas laissé de commentaire.
George L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan C
Évaluation :
5
The ignition wouldn't allow me to turn the key. Seemed like it had trouble recognizing its in park. Had to sit for 10 mins trying to get the key to turn almost everytime I started it. Not sure what's wrong with 1071. Other than that everything was great.
MICHAEL W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke S
Évaluation :
5
Well maintained facility and very secure. I haven't had a problem in the two years I used the facility. My only recommendation would be to raise the key pads at the entrance/exit for people in trucks. They currently sit so low that I had to get out of my truck to reach them.
Michael H
|
Expérience générale
Évaluation :
5
Staff at this location were friendly and helpful.
Sue H
Évaluation :
4
We got there just as the business was closing. We had to do the entire process with toll-free help. As we unhooked the dolly and rolled it into place, the manager came out and told us good job. Would have been nice if he had asked if we needed any help. It took us nearly 30 minutes to complete the transaction.
Alan B
Évaluation :
5
Excellent, secure facility. Sherry and her crew do an excellent job.
Robert B
|
Expérience générale
Évaluation :
5
Improve the check in process especially with respect to odometer and fuel level readings
Tushar B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geneva C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron B
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRADON Z
|
Expérience générale
Évaluation :
5
The truck seemed to need some steering work, ball joints or something. It died when it came to idle at a stop sign and the engine light came on. It started right back up and had no other issues. It worked fine for moving all of the large objects out of my house and into my new house that is 6 miles away, I wouldn't have wanted to take any long road trips in it though. All in all, my stuff is moved, I am happy.
Sheila C
Évaluation :
3
Lot is too small for amateurs to safely back in trailers
Henry S
Évaluation :
5
Le client n'a pas laissé de commentaire.
David O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian D
Évaluation :
4
Explain how to remove the locks on the lock boxes. It took my 10 minutes to figure it out.
STEVEN H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen P
Évaluation :
5
Great and friendly staff. I checked in on line and was only in the facility a very few minutes. Thank you for Eva.
Michael C
Évaluation :
5
The lady at the front is just the sweetest most hopeful person! I am so glad I found this location, I wouldn't trust my things anywhere else.
Geneva C
Évaluation :
5
The employee that helped us was very kind and nice. He did a wonderful job explaining what we needed to know when renting.
Rusty S
Évaluation :
5
Excellent service à la clientèle
Peggy B
|
Réservation
Évaluation :
5
Great staff
Tim J
|
Expérience générale
Évaluation :
4
Very pleased with the service and facilities. Left because I no longer need a storage unit. My monthly price went up 30 % in three years.
Kristine S
|
Expérience générale
Évaluation :
5
Always friendly and hospitable. Thankyou.
MICHAEL D
|
Expérience générale
Évaluation :
5
Stored my travel trailer there for about 18 months. No issues at all. Sold the trailer and no longer needed the space.
michael f
|
Expérience générale
Évaluation :
5
The storage facility itself was fine, the only downside is they raise the rates quite often, during my time there they increased my rate from $75 to $95 forcing to shop for another facility
Rick M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina A
|
Expérience générale
Évaluation :
5
Never had any issues with the staff or facility. Great storage place
Christopher s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher C
|
Expérience générale
Évaluation :
5
This is the ONLY place I would keep anything of mine…
Charlene M
|
Expérience générale
Évaluation :
5
Good place to store things
Allen P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPHINE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nina H
|
Expérience générale
Évaluation :
5
Manager was rude and tried to squeeze more money out of me the place is a rip off a total joke
robert b
|
Expérience générale
Évaluation :
5
This was the nicest storage unit I have ever had. The employees were so nice. Sherry is the best, anytime I had any problem she was always so friendly and helpful. Merci
Joyce M
|
Expérience générale
Évaluation :
5
Thank you very much! You were all extremely helpful and honest. I am glad to meet all of you!
Hakan C
|
Expérience générale
Évaluation :
5
john
you have done a great job with this business
the manager was very helpful
BILL H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
neshea p
|
Expérience générale
Évaluation :
5
Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.
Derek M
|
Expérience générale
Évaluation :
5
No I haven’t moved out yet…maybe the first of April…
Charlene M
|
Expérience générale
Évaluation :
5
Had a good experience every visit.
Tom M
|
Expérience générale
Évaluation :
5
My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.
Becky B
|
Expérience générale
Évaluation :
5
Great place!
Joyce W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINA A
|
Expérience générale
Évaluation :
5
wonderful place office staff was very helpful
timothy f
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debby S
|
Expérience générale
Évaluation :
5
My experience was perfect will use them again if needed
CHRISPHOFER B
|
Expérience générale
Évaluation :
5
Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!
Christopher T
|
Expérience générale
Évaluation :
5
Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, Patrick
Patrick P
|
Expérience générale
Évaluation :
5
I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager Sherry
DOUG H
|
Expérience générale
Évaluation :
5
The office staff were very nice and very helpful with renting Uhaul's and storage units . They get the best I've ever worked with .
Earl M
|
Expérience générale
Évaluation :
5
We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!
Nora F
|
Expérience générale
Évaluation :
5
The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn't receive an email or a text. Also, I wasn't the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don't know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn't know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is "5'2" and doesn't like cleaning up after people" she also stated that she "didn't care my stuff was ruined". When I told her about the blacktop people she stated "we called and told everyone." Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she's too short to deal with the dumpsters and that's why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn't put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn't want to charge them because we had more things. She also then said she was charging me another $150 because "her boss said she could". When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn't there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: "That's fine. Rumpke takes care of that anyways. We don't touch it." So the lady that's "5'2" with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.
Malina M
|
Expérience générale
Évaluation :
5
Sherry is wonderful. She is very efficient and helpful and professional. Merci.
Timothy Q
|
Expérience générale
Évaluation :
5
My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. Thanks
GARRY D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy S
|
Expérience générale
Évaluation :
5
I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.
DAVID K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael E
|
Expérience générale
Évaluation :
5
Friendly and helpful staff
Would highly recommend
Robert M
|
Expérience générale
Évaluation :
5
Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.
Tim S
|
Expérience générale
Évaluation :
5
The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten years
James L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toni M
|
Expérience générale
Évaluation :
5
Customer service 2nd to none. Very clean place. Great people work here.
Chris H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meghan W
|
Expérience générale
Évaluation :
5
I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.
Ramon R
|
Expérience générale
Évaluation :
5
Great facility, just had to tighten the belt.
KENNETH S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory K
|
Expérience générale
Évaluation :
5
This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!
Elizabeth W
|
Réservation
Évaluation :
5
Everyone is friendly and helpful...
Charlene M
|
Réservation
Évaluation :
1
It's really hard to leave a good review when you find out that you were lied to!
Jennifer L
|
Réservation
Évaluation :
5
Laurine was extremely helpful the day I picked up the lock. Initial res thru central loc was not too good, they were confused on location and what I wanted.
Privacy R
|
Premières impressions
Évaluation :
5
The experience and the process was great! Will definitely recommend this facility to all my friends and family.
Privacy R
|
Premières impressions
Évaluation :
5
We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.
JAMES P
|
Premières impressions
Évaluation :
5
The owner John was very professional and conscientious. I will recommend his facilities to everyone in need of them.
Privacy R
|
Premières impressions
Évaluation :
5
This storage facility was very helpful and accommodating. Check in was very smooth. I also had to change the size of unit that I originally rented and she was very accommodating.
Privacy R
|
Premières impressions
Évaluation :
5
Although I didn`t use the facility due to distance from my move, the manager bent over backwards to help me in my situation. If I lived in KY, I would DEFINITELY rent here!!
Privacy R
|
Premières impressions
Évaluation :
5
great!
Privacy R
|
Premières impressions
Évaluation :
4
I only wish there was a light to see into the storage unit or an electrical outlet close by so I could plug in a lamp. Other than that I am completely satisfied!
Privacy R
|
Premières impressions
Évaluation :
5
There are many cameras,and you punch an id code to get into and out of the facility. Everything they have done has provided me peace of mind that my personal items will be safe.
Privacy R
|
Premières impressions
Évaluation :
5
John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional looking
BARRY C
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
