Customer Reviews for Belfast Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Vehicle needs maintenance.

Évaluation :

3

I had ordered a dozen of furniture pads, but there was none in the truck and I could not remove from the app during the check in. In the end I paid for something that I had not used.

Évaluation :

3

Everything was in its place at the location, as expected. But that's where the story begins. First off all, the app (running in Android 14 on Google Pixel 6a) needs a quality assessment. It couldn't get the location until after a few tries. The photo scan on the back of the license never worked. I had to redo several operations to get it back to the same state and after multiple failures to provide acceptable pictures, and criteria was not clear about what made it acceptable and what not. There was finally a lack of clarity about how to get the key, with the lock combination letters printed very small in the app and easy to overlook. It was quite cold the whole time and and my fingers kept meaning to be rewarmed from one frustrating effort to the next. The whole process took 40 minutes, while we kept people waiting at our moving location. The whole process had the feeling of trying to get out of a breakout room, except without a box of candy at the end. Then there's the truck. It was labeled clean as I picked it up, and yet there were old drink containers in both the passenger and equipment compartments. The engine ran extremely loudly, particularly at low temperatures, and sounded like something from the 1980s in bad need of a tune-up. I could not get the key out of my steering column for a while, and finally figured it out by turning the ignition assembly backwards. Although the heat eventually came on after waiting long enough, no fan ever came on to blow it. Also, what year was that truck, anyway? The dashboard look like something from quite long ago. Plus, when I filled up the gas tank to return it, I noted that the gas mileage came was 5 mpg! I would call this truck just barely drivable, and unacceptable for re-rental without a healthy round of maintenance. I don't know who's responsible for that, but I suggest strongly It gets evaluated now. All together, the rental was a success and we did what we came to do. The shabby condition of the equipment and the difficulty I encountered running the app during the checkout process left a whole lot to be desired. It all makes a good story, but it does not reflect well on U-Haul all at all.

Évaluation :

5

Head light (driver's side) was out which made it a bit nerve wracking driving at night on country roads - please check lights. Otherwise, thanks for a nice, good working truck....may need it again in a few months.

Évaluation :

2

Experienced issues with self check in. Local reservations folks were very rude and argumentative. Trucks heat functioned intermittently at best and we were quite cold.

Évaluation :

2

Lied about gas. Over charged me I filled it a little over half and you're trying to say it only had a quarter tank left? I want my money back. This place is a RIPOFF

Évaluation :

5

The customer service representative was VERY VERY helpful.

Évaluation :

5

Both locations had friendly staff that were polite and very helpful. It makes a stressful move a lot less stressful.

Évaluation :

4

I arrived early and they were not open. I dropped the trailer off, but they called to confirm all was good.

Évaluation :

5

They went the extra mile to make sure my needs were met.

Évaluation :

5

Great person and great customer service.

Évaluation :

5

Nothing. The customer service was great. Merci.

Évaluation :

5

Great service!! Will use again.

Évaluation :

1

No pads that I reserved/ paid for. Could not reach anyone at the local location or by phone. Called U-Haul 800, was on the phone over an hour because the app and mobile website didn't let me do the pick up. I reserved this truck 2 weeks ahead of time and had my driver do his part 3 days prior. My pick up time was 9 am, didn't have truck until about 11 due to the tech problems. Then after all of that, the CSR tried to over charge me by about $50.

Évaluation :

5

Service representative was very helpful in all our needs and I would recommend this u-haul location to my friends and family thank John McIntyre

Évaluation :

5

Give simpler instructions for lockbox return when U-Haul dealership is closed.

Évaluation :

5

Professional efficient responsive service.

Évaluation :

1

Stop trying to earn an extra 20 bucks. I spent more time trying to get access to the keys and more time trying to return the truck than I did using the truck. Website kept resetting while trying to submit pictures... because you can charge an extra $20 if we just leave it and let you handle it. Ridiculous.

Évaluation :

5

Everything went well. I got a call on Sunday to tell me which location would have my trailer ready to pick up on Monday. I went to the location and the owner hooked up my trailer, checked the lights and gave me the moving blankets I requested.

Évaluation :

1

The truck is grungy. There's graffiti on the side of the truck and it's damaged all over. The inside smelt like someone chained smoked in it immediately prior, and all the seats were sticky. It smelt awful on the inside. When we arrived neither the truck or the back was locked. Someone could have been in the back of the cab easily. The truck had less than a quarter tank of gas, which is ridiculous for someone to have to go get gas just to do what they need to do and then make sure they fill the truck enough to not be charged. I was also charged a cleaning fee even though the truck was filthy to begin with. No one called me to discuss my claims. I won't use this location again and may seek alternatives to uhaul in general.

Évaluation :

5

Continue the great service and cleaned trailers!

Évaluation :

3

not enough sigmage.

Évaluation :

5

This man needs some equipment to rent.

Évaluation :

4

Asked for 2 days brought back early still was charged full. Other than that everything went well