Customer Reviews for Bell Tires
(U-Haul Neighborhood Dealer)

Évaluation :

5

Très sympathiques et professionnels. Made sure everything was connected properly and secure before departure. Explained the overall connection and proper use of equipment before departure. Provided specific instructions on 'how to' if there were any issues or needing any immediate assistance during our trip. Definitely a number one location. Location needs a minor face lift, which would make it more appealing to customers and bring more business in. It's a diamond in the rough location.

Évaluation :

5

This is the best U-Haul pickup experience I have ever had from the facility to the personnel. the location was clean and the person that helped me was efficient, helpful and pleasant .

Évaluation :

5

It's a very easy and uncomplicated process

Évaluation :

3

I still haven't received my refund why

Évaluation :

5

Excellent service

Évaluation :

5

The service at this location was great! Unfortunately, the U-Haul app is terrible. I had to call the guys at the location to help. The return portion of the app was a little better. U-Haul must fix this! Get someone to fix your app, the manager at the store was very helpful but it put me behind by an hour. Terrible experience with the app. When I called the 800 number I was on hold for 15 minutes and luckily the location manager called me and assisted. Moving is not fun and this started my day off on the wrong foot. Fix your app, it is 2024 U-Haul.

Évaluation :

5

Friendly folks and very helpful. Thanks!

Évaluation :

5

Great customer service provided. Were friendly, informative, and made sure all was well with the vehicle rented.

Évaluation :

5

Would love to pick up and drop off at this location anytime. Alot room to park trucks or trailers, easy to maneuver around. Easy to get to. Personell have always been helpful and kind towards me and my family.

Évaluation :

5

Been a customer for years. Probably renting another truck in the next week or two.

Évaluation :

5

All went well

Évaluation :

5

Mark a designated space for returned equipment.

Évaluation :

3

The guys at Bell Tire were great, easy to work with.

Évaluation :

3

The assistant was vaping, did not check out the truck when I returned it with full gas and cleaned box. Did not ask if truck worked good for us. But at least sent me email confirmation of return. Very unprofessional.

Évaluation :

5

Getting the truck , dolly and keys was quick and professional. The worker was polite and informative.

Évaluation :

1

Horrible service and experience this entire time!!! Lost so much using this company!!

Évaluation :

5

Very friendly and customer service oriented.

Évaluation :

5

Great experience

Évaluation :

5

Windshield washer fluid was empty,overall great experience

Évaluation :

5

Very convenient place, customer service was excellent.

Évaluation :

5

Excellent Customer Service.

Évaluation :

4

Disconcerting smell in the office.

Évaluation :

2

Battery was weak. Had to put a charger on it over night to get it to start. Web site says opens at 8. Didn't open til nine

Évaluation :

1

The location wasn't the whole problem. The location was closed when I picked up the truck. The truck was not in great shape and was clearly beat up. The check engine light was on, the driver's seat was all torn up, and the steering wheel was worn to the metal. My biggest complaint is that I was not aware that the 10' truck did not come with a ramp. There was nothing in my reservation that indicated that it did not. I would never have thought to go searching the website to see if it did. I would never have rented a truck that I knew didn't have a ramp. I had a dolly that was rendered nearly useless without one. Everything was harder and took way longer to complete leading to me having to extend the rental and paying extra for an additional day. Why would you ever want a truck that has a nearly 30" clearance and not have a ramp? Who would even think that a moving truck would not come with one? Then when you call customer service all you get told is that the information is available on the website and that you should have looked up what the truck was equipped with. Absolutely ridiculous.

Évaluation :

3

This location doesn't have a trailer dolly so I could not just drop the 6x12 trailer. It had to be backed in.

Évaluation :

5

Easy process for pickup and drop off.

Évaluation :

5

I only needed the car dolly to move a car 5 hours away; I didn't need it for 3 days. U-haul should have a cheaper 24-hour option for people who aren't traveling far. But still keep the 3-day option for people who do need that.

Évaluation :

5

Thank you for the great service and reliable equipment

Évaluation :

1

The cabin of the 10-ft truck that I rented did not seem clean or well-maintained. When I arrived at the location to pick up the rental, the attendant at the counter was sleeping. After dropping off the van about one-and-a-half hours early, the computer system would not generate an email receipt until after the full reservation had elapsed. A physical printer was not on site to provide a hard-copy receipt. Although my first phone call placed during business hours about the receipt was received, my second two calls were not, and my voicemail was not returned.

Évaluation :

3

While the customer may clean up behind themselves, I do not believe the employees at this particular location clean the vehicles or maintain them. The truck we recieved had a ripped drivers seat and not a small rip, the padding was coming out. The floor on the passenger side had some sort of hole in it. I feel that these things could be fixed and the trucks could still get years of use.

Évaluation :

5

I did not see anyone and the times I went by there to get the money back from using my debit card, no one was there.

Évaluation :

5

Great service and helpful with advice

Évaluation :

5

Was in and out great people and good experience. I will highly recommend this location to my friends and family

Évaluation :

5

Isaac was very professional and took care of my needs. He had the extra blankets and mattress covers needed for my move.

Évaluation :

5

Rien

Évaluation :

4

This is a very basic shop but they had everything I needed for my very basic move.

Évaluation :

5

I was charged double for my U-Haul rental because I paid with a cash app card. So they treated it like cash. And they took out the cash deposit fee. Well, I have not received the cash deposit fee back yet. And I'm getting a little aggravated.

Évaluation :

5

Friendly, helpful staff!

Évaluation :

5

Back was not swept out

Évaluation :

5

Manager was great very efficient and friendly

Évaluation :

5

Fast and efficient.

Évaluation :

3

No spoke English. Good people. But, you need to handle that.

Évaluation :

5

Customer service was very helpful and informative

Évaluation :

1

Make sure your engine does not have a check engine light make sure doesn't sound like shit or a trip or worse make sure you have Mechanic on side so you can fix your machines quicker

Évaluation :

5

Fast friendly service!!

Évaluation :

3

I was not given the correct miles I was promised when I made the reservation. When I called to find out what happened the woman was extremely rude to me. She refused to even look into the matter. I needed those 400+ miles to return a trailer I had borrowed but could not return because my father's car had broken down. You need to train your reps better before you allow them to deal with the public. She claimed she didn't even know who I made the reservation with even though it was clearly written on the reservation. Very rude, very ignorant. I rented a uhaul to move the rest of my belongings after a house fire and because my dad's car broke down. This is not the first time I've been left with a bad taste from uhaul.

Évaluation :

2

The location was dark with a tiny parking lot. There were no indicators of where to park the truck that would not obstruct the entrance, exit, or building, all of which were requirements in the app. The road to get to the location is also narrow and under construction.

Évaluation :

3

Only one employee on site and he was fixing tires so had to wait and then no help in detaching trailer

Évaluation :

3

No one was there..left keys in drop box.