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The truck was not ready even after I was 1 hour later than the pick up time. The truck still had contents in the back and was not swept and had some type of oil spilled in it, as there was a full truck engine inside upon my arrival. Also I had already paid for packing pads and they did not have them and did nothing to try and correct this issue.
Was forced to drive to Montgomery to pick up a truck when there were several just like it next door to mine home. Truck I picked up was nasty, smelled like smoke, and had only a quarter of a tank of gas. Ended up having to pay for more miles. Next time, I'll do Ryder or Penske.
Nothing
Car dolly was rented to me with a broken strap. Field manager had to replace the strap and service the whole dolly before I was able to tow my car. This maintenance significantly delayed my trip home. Field manager Scott (Randal) Ingle did a fantastic job of making this all right.
Make rental equipment more accessible
When I pick up the trailer the rental location in Montgomery was a transmission repair shop with only this trailer on the yard. No one had any idea of what they were doing. I was told when given the check off sheet not to worry about it as I had insurance The employee I was told would hook up trailer, told me its was his first time and did not know how and did it incorrectly. The sliding brakes did not work. The receiving co was professional
There were open bags of food and old soda cans in the cab of the truck. inside the box had to be swept and cleaned before loading my things. I drove 100 miles and had to add 5 quarts of oil to the engine. The truck only got 5 miles per gallon the whole trip witch is horrible. I've rented from u haul before but never again.
