Customer Reviews for BellTower Mini Storage
(Concessionnaire U-Haul dans le voisinage)

28 évaluations

17020 N 63rd Ave   Glendale, AZ 85308

(623) 979-8696

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(623) 979-8696

17020 N 63rd Ave
Glendale, AZ 85308

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Manager at this neighborhood uhaul dealer is so friendly and helpful. I will always bring my business back to her.

Jordan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda L. 
Évaluation :
5

Doing everything on my phone was great, really streamlined the whole experience. Very happy with our choice

Jacob W. 
Évaluation :
5

Very Friendly staff, would definitely Recommend

SARAH B. 
Évaluation :
3

Photos of uhaul during mobile check in were not of current condition of vehicle; very dirty/dusty interior with straw wrappers inside; loose steering wheel; exterior was not washed and extremely dusty as well. I have rented from uhaul several times and this was the worst condition I have received a uhaul

Gisselle M. 
Évaluation :
5

Very friendly and fast service.

Ginny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANIKANTA B. 
Évaluation :
5

I didn't catch the lady in the front offices name and I could kick myself for that because she was awesome, so helpful and so friendly!!! Thank you so much for making my move so much easier!!!!

Lacy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja G. 
Évaluation :
5

Kirsten was so friendly but also professional and made sure I understood everything and had everything I needed for a tough move. I will for sure use this location again in the future and recommend it to all of my friends.

Marissa S. 
Évaluation :
5

The mobile checkout and return was fantastic.

BRIAN K. 
Évaluation :
2

We couldn't make our pickup time at 7 am and arrived just before 11. Trying to troubleshoot the app, calling customer service, and finally getting the truck took over an hour. The location was supposed to have office hours, but a door sign said the manager was out the entire time we were there so we couldn't buy any last minute packing supplies. The truck was dirty on the inside-broken glass in the back, and stains and dirt in the cab. The app doesn't have you check the back, and even after supplying photos the only option if you say it's unclean is to be charged a 25,00 $ cleaning fee. We returned the truck in time and the manager out sign was still posted. Lot of headaches to use something inanimate. I'll never use UHaul again and I don't recommend a company that doesn't update it's office hours or clean the items, especially during a global pandemic.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith V. 
Évaluation :
3

The truck was dirty I had to clean the cab before leaving. The outside of the truck was dirty and there was bugs all over the windshield . It was the only truck available, I had no choice to accept it

Charles C. 
Évaluation :
4

Uhaul has come a long way equipment wise. New trucks in excellent condition. The only problem I have is not waterproof. That truck holds everything new and dear to me so I shouldn't have to worry about weather! If I want it to rain - I rent an Uhaul!!!

Nathan L. 
Évaluation :
5

I was given extra time and miles. Needs to be documented better. I was called regarding it and charged wrong. I had to call to get it reversed

Jamie P. 
Évaluation :
1

The online/phone check out process took 45 minutes to complete so I lost that time on my rental and was late to my pickup. The chat person kept saying she needed more and more verification to see who I was regardless of the fact that I sent photos of my DL in 5 photos and I have rented with UHaul several times in the past. Lady at location was very unfriendly. After waiting in the lot for someone to check in the truck, I looked in the windows and then went in. She said "can't you see that we are open!? Can't you see the Open Sign?!" As if I had committed some personal offense by looking in the deeply tinted front door glass? Then I was told I had to go through the arduous check in process on the phone instead of simply handing in the keys and having a quick walk around. Will never use the online process again. Complete waste of time and extremely inefficient. Have never had these problems at Ryder or Penske or at the UHaul on Cave Creek Road.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cari W. 
Évaluation :
1

Office opened at 9, my appointment was at 9, yet they didn't open the doors before 9:30. Also weren't there when I returned my rental yet their business was still supposed to be open for 2 more hours. All in all extremely poor customer service

Michael Z. 
Évaluation :
1

Reserved for 9 AM. Arrived at 9 and facility was locked up. Finally someone opened door at 9:30. No real explanation of what was going on. Rental truck was OK,

Lorenz K. 
Évaluation :
5

Nothing, the manager at Bell Tower was great! She even called me back with the amount adjusted after I dropped of the truck!

Rod B. 
Évaluation :
3

The workers were friendly and helpful! The truck windshield was not clean. Upon returning the vehicle there was with saying closed for lunch. That is understandable but over an hour?!

Sue R. 
Évaluation :
4

She was helpful and setup the rental for a one way trip run, the only thing that was messed up on the contract the estimated miles required for the trips should of been 52 and not 32. I found this out on returning the truck at the drop off location.

Alfonzo R. 
Évaluation :
3

This was by far the worst experience I've ever had with renting a moving truck. I will never recommend Uhaul under any circumstances to anybody I know. Not only did the app not work and left me out in the cold waiting for my truck and it ditional two and a half hours but I couldn't get ahold of anybody in Uhaul to help me. When I finally did get the truck and have to pay my helper overtime because he had to wait I turn the truck back in and my final receipt shows a 14 $charge for something I never agreed to. I am going to make a statement on Yelp as well regarding my Uhaul experience. I certainly hope somebody reads this and decides to contact me and make something right because this was a terrible experience and I did everything right by trying to follow your app.

scott F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Non les évaluations ont été soumises pour cet établissement.

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