Customer Reviews for Belvedere Wine And Spirits
(U-Haul Neighborhood Dealer)

Évaluation :

1

They didn't properly check us in, which resulted in us being charged over $200. Our reservation was for only 3 hours, which they extended it to 2 days without our consent

Évaluation :

2

Make last pick up time for known, we arrived ten after 7 and was told they had already closed at 7.

Évaluation :

1

Dont charge your clients a 48 hour rental for a 5 hour rental and not answer your phone to clarify everything.

Évaluation :

3

Transmission was slipping, exhaust system from the manifold back was shot. Very loud and engine light stayed on. The truck needs a lit of maintenance.

Évaluation :

5

My family and I would just like to thank you guys for the use of your van helped us out very much customer service is great even though I had to go a few places to get the van it was satisfying thank you and I will recommend you to anyone of my friends as well you guys are great thank you have a blessed day God bless

Évaluation :

1

UHaul, dolly & furniture pads were scheduled for Saturday March 18th @ one location. Called location on Friday to make sure they had everything & they said they did & was ready for us to get on Saturday. We traveled from WV to DE (approx 370 miles) to get this UHAUL to get my furniture out of storage & bring to WV. Approximately an hour before we were to pick up UHAUL, dolly & 12 furniture pads onMarch 18th we were notified by UHAUL there was a change in pick up location. I called UHAUL to verify everything would be there & they could not verify if it would be there. We got to location (in a very bad section of DE & was told by someone leaving there to be sure & keep our doors locked when in our vehicle there as it was a bad crime area). We went inside to get checked in.THEY DID NOT HAVE ANY DOLLIES & ONLY SIX FURNITURE PADS!!! Could barely understand person working there. We left area & went past my original site to pick up UHAUL that I had requested & - guess what? They had 2 15' UHAUL trucks there! And i had requested 15' UHAUL! WHY DID I HAVE TO CHANGE PICK UP LOCATIONS & GO THROUGH THIS WHEN ORIGINAL PICK IP LOCATION HAD REQUESTED UHAUL????? VERY POOR SERVICE!!!! I would suggest checking out locations to make sure they are safe & that they have requested equipment. I will be posting this review on FB! Very unhappy w/your service

Évaluation :

3

The process was somewhat complex at the store because the person working had to call someone on the outside to complete the rental. Also, the store was very chaotic with many people coming in and out to purchase liquor and the person working had to go back and forth helping us and the others in the store. The truck needed an oil change and one of the tires was very low. I filled the tire with air because I was very concerned about driving on a flat tire. The person working was very friendly though and in the end it all worked out okay, so I probably would rent from them again.

Évaluation :

5

Have the attendant at the store be able to service the customer. He had to call another party not at the location.

Évaluation :

1

This is not an appropriate pick up location for customers. The 24/7 truck share program can not be used at this facility even though I was previously told it could be by customer service. My pickup was for 9 AM and I received an online error message saying I had to wait for the alcohol shop to open at 10 AM to get the truck even though the shop hours listed it as opening at 9AM. There were no employees at the shop at 9 AM and we had to waste a half hour on the phone with customer service trying to get another truck before our movers were scheduled to come. Ultimately we were late for our movers who arrived on time at my home at 10 AM.

Évaluation :

5

No Improvement Needed 😊 The Personnel Was Polite, Professional, Friendly, Patient & Courteous 💐

Évaluation :

2

Get the fuel documentation and milage documentation correct. I don't want to pay for someone else rental.

Évaluation :

4

Maybe provide us with a final printout of total sum of bill charges when your U-Haul is dropped off.

Évaluation :

3

I made a reservation over a week in advance and when I went to pick up my reserved truck the facility was no open and they did not have a key in the lockbox for pickup. Had to go to another location lost time and was paying some helpers to move me. Lost time and money because of UHaul

Évaluation :

4

Friendly staff that was very easy to work with. Reserved 10' truck online. Upon pick up, key was not available for reserved truck so upgraded to 20' truck. The upgraded size was exactly what we needed. Extended rental extra day without issue. Drop off was simple and hassle free.

Évaluation :

2

The same thing happened with the drop off as with the pickup - because no person was there the website did not recognize where we were dropping off and did not register - we spent over an hour there just to drop off the truck. The person who finally texted with us was helpful but it was not great and I will not do it again that way.

Évaluation :

1

Employee forged my signature and lied about how much fuel was initially in the tank

Évaluation :

1

All the UHaul rental spaces I've encountered have been really seedy. --not saying all are--but all the ones I've dealt with.

Évaluation :

4

Very friendly people and made the experience easy.

Évaluation :

3

Everything was okay but I reserved the car was at the location and had to wait 45 minutes after my reservation. I feel like I got cheated on my time and money. It was not fair, especially when it states it would guarantee me a time. I didn't get my car until way after my appointment.

Évaluation :

4

Back up light was broken on pickup. Hard to understand service agents

Évaluation :

5

I would not recommend the mobile app service. The location personal was very pleasant and helpful.

Évaluation :

5

Everything was fine, courteous staff.

Évaluation :

1

Have the truck clean and the truck access location in better condition.

Évaluation :

1

you should go out of business. you are completely awful!!!! from beginning to end was nothing but lies & issues. broken promises & charging 3x’s what i was supposed to pay. i will NEVER use uhaul for anything ever again. customer service totally sucks

Évaluation :

5

Actually there service was awesome. The reservation center screwed me up all morning. I made a reservation 2 weeks in advance and the reservation center screwed up completely. No way to run a business. Very Very bad.

Évaluation :

1

Person did not know how to check me in… no paper work was given and I was over charged fir mileage….. I was checked in by persons daughter over the phone.

Évaluation :

1

They over charged me They charged me with insurance I didn't ask for. The lady runs this business from her phone. Man at the store couldn't help me. He call his wife on phone to help me. She initially refused to give me the truck.

Évaluation :

4

Everything went well

Évaluation :

3

Have the correct size vehicle available that I reserved so I wouldn’t have to make as many trips to get the job done

Évaluation :

3

Quit charging 99 cents a mile when using vehicle ! Never will I use or recommend Uhaul at this location ever ! Must be only in Delaware this happens ! Did it once and never again at this place

Évaluation :

1

Couldn't pick up at the time requested and confirmed. Truck cab was full of garbage. Have used U-Haul many times always hoping for a good result. It never happens.

Évaluation :

1

Terrible communication, no ability to pronounce English, no skills, difficult contract application, a total nightmare Plus, it was a stand alone liquor store in a bad neighborhood.

Évaluation :

3

The U-haul app. Did not work correctly when putting in my drivers license number. I had to call customer care. Definitely needs to be improved.

Évaluation :

1

The staff at Belvedere Liquors were great, however the online check in process was terrible and took us over 45 minutes in the sun, with no data connection, low phone memory to take 12 different photos, retake them because they're blurry, get kicked out of the website and start over, all while I had to go to the bathroom. Again the staff was apologetic about having to use the online check in, but I will never put myself through that again. Hands down the hardest part of the move and a huge pain. And I'm a person who knows how to use a smartphone, I can't imagine how frustrated an older person might be. Believe me we needed to buy some liquor after dealing with U-Haul online check in.

Évaluation :

1

I would never rent a Uhaul from this place ever again!They are very unprofessional.I paid for the Uhaul the same day I rented it!They said that I have rented the Uhaul 5/23-5/28 however the price was correct but I called and told them that I brought the Uhaul back the same day and the guy hung up on me.VERY UNPROFESSIONAL.They even took out of my account four days after I rented the Uhaul.I called to ask why and he hung up on me again!

Évaluation :

5

I was having trouble checking in for my reservation to pick up my truck rental with the U-Haul App. The woman who worked at Belvedere Wine And Spirits was very helpful getting me checked in and be on my way. The service at this location is excellent!

Évaluation :

3

The 24/7 Share is awful! I reserved 2 times....both time the key was NOT in the lock box, and it was NOT inside the store neither time. I then reserved for a 3rd time, but given inaccurate information, so I could not get this truck either! On the 4th reservation all was fine. This has been a very frustrating & negative experience for me.

Évaluation :

5

Super easy drop off

Évaluation :

1

I had a reservation at 9am. When I arrived the location was boarded and locked up. The employees arrived at 10am.

Évaluation :

1

When I called the location to verify pick up after receiving a text from uhaul that said "call to verify," the owner said that they were going on vacation and I couldn't pick it up til next week. I explained that I booked the reservation three weeks ago and we planned to pick it up at 9. He said "fine, we'll see you at 9." I called them around 8:45am when we were on our way and no one picked up. I kept calling back until someone finally answered and said we were on our way. They said ok. We got there and the location was locked up with a padlock and no one was there. We call back again to see what is happening and again, no answer. I continued to call since we had people waiting to help us move at our storage unit. They finally answered at 9:30 (30 minutes after scheduled pick up time) and said they were 2 minutes away. When the owners showed up- we got no apology for them being late. The truck was dirty in both the front and back cabin. Staples on the floor, mud, stuff that could be swept away quickly by the owners if they tried. Definitely DO NOT go here to rent your uhaul.

Évaluation :

3

I was charged for a dolly that they said was unavailable

Évaluation :

3

While the owner/operator of Ted's Liquors went over and above to help me, there was a complete breakdown with U-Haul. And I didn't appreciate to have to pay upfront.

Évaluation :

3

not change pick up location from reservation

Évaluation :

4

There needs to be a posting about the $25 cleaning fee. It is not mentioned anywhere in the contract. And was rather upsetting to get when we only had the vehicle for 1,5 hours and returned exactly as we received it. The cleaning fee was more then the rental.

Évaluation :

3

The vehicle was extremely dirty. Had to clean from out of pocket. The operators are not basically knowledgeable about the workings of U-Haul. But the most crucial thing is the cleanliness of the vehicle. It's a solid truck but not well cared for.

Évaluation :

5

Great customer service. Very convenient

Évaluation :

3

When I originally called to confirm my reservation, they told me they did not have a truck for me. This was very stressful since I had a four hour window to move.

Évaluation :

5

Absolutely love these people, they're great!! I would definitely rent from them again in the future!

Évaluation :

2

The entire process from UHaul was terrible. I asked for a specific pick up location and the day prior to pick up I was given another pick up location. Then on the day of pick up a was given a third pick up location (Teds Liquors) and when I got there I was told there was no truck for me to pick up. Teds called someone who released the ONE truck that was at that location.

Évaluation :

3

We were billed for an extra day because the agent did not clock us in as dropping it off at the correct time. Said he would handle it later. Should have known. The inconvenience of asking for a refund was not a hassle, Uhaul refunded if to us, but if I didn't check, I would have been charged. Uhaul agents were very helpful, the drop off store could have been more precise recording the arrival of the truck.

Évaluation :

2

The location tried to overcharge me and had to call UHAUL to get the prices correct, which took about 20 minutes. Once that was figured out, it was an ok experience but I would not use that location again.

Évaluation :

5

Very friendly staff, and excellent support

Évaluation :

4

Friendly and helpful staff.

Évaluation :

3

No conversation. Just took the keys and said ok? No explanation of what i had to do next

Évaluation :

3

It was very difficult to get the rental from this retailer. Once we got the truck, we saw there was a pile of dirt in the truck. Luckily, at my apartment I had a broom because we had to fully sweep the truck before putting my items inside. Not clean at all.

Évaluation :

3

This wasn't the location's fault, but the system was down when they tried to process my credit card. I had to wait maybe 15 minutes for the system to come back up while people were at my house waiting to help me move.

Évaluation :

5

This is the only location I will use from now on! It was a last minute emergency when my plan fell through. I was signed up and on my way in a half hour. The person who helped me was so nice I felt like we were friends. Perfect experience

Évaluation :

1

Did not feel safe, staff did not adhere to masking requirements.

Évaluation :

3

The parking lot was very small. We had the 26 foot truck.

Évaluation :

1

Was on a schedule and they were 1/2 hr late opening up