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Tommy M
Customer Reviews for Bens Complete Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the manager/owner that I dealt with Zaid is exceptional, very professional and friendly, I would definitely come back and refer to friends and family
George KJust keep up the great service
ROBERT VGreat service
MICHAEL PI left my tie down just one in the trailer it’s red wanted to pick it up please call me thanks
Albert Hkey fob not working. Tried to overcharge me for an extra day when I was 8 minutes past. Did not review final bill. I got the "it's on your email"
Mark Hbooked to pick up uhaul, multiple people were waiting outside for hours, nobody ever showed up, attempted to do mobile pick up but it still required us to go inside but they did not open up while we waited for hours so we were never able to pick up the uhaul, then we got a call asking when we would be returning the uhaul but we were never able to pick it up in the first place.
Orville UThe service was outstanding with the best employees .
ROBERT VExcellent service, the person who assisted me could not have been more helpful and friendly. I would heartily recommend this place for anyone who needs a pickup like I did to pick up a piece of furniture. The truck was clean, well maintained, comfortable. The price was very reasonable, too. I know where I will go the next time I need a pickup truck or van!
Tracy HWas not communicated the mileage calculations. Additionally, site did not communicate contact agreement for gas mileage or a service for returning truck during after hours. Poor service
James CNa
MARCUS RService amical
Allen BRien
Laurence CCalled during business hours, no one answered. Tried extending my rental time, was ultimately charged after hours fee due to poor/non existent customer service
Loren MGreat Place, very internment, not a big crowd.
Cheryl SSuper fast service was in and out in two minutes thx. Great location
MOHAMMAD YGreat fast and friendly service
Joann GExcellent! Thanks a lot!!
Tony ZI would’ve preferred dropping off the trailer to an open facility with an individual(s) present to ensure drop off process occurs without problems.
DAVID LGreat service
jaone zMoe is a great guy. Always like dealing with him. And equipment has always been top notch.
Brian KWhen I arrived they only had one employee and I was 3rd in line. Employee said his POs system was freezing up and moving very slow. He also had to leave the counter and go outside to hookup trailers. The truck I was assigned was parked on the street and being late I walked the outside and it was very well used and dirty tire had mud stains on them. I left and noted radio didn't work very well. Upon arrival I opened the ramp and noticed it had what appears to be concrete and or other material on it and upon opening cargo area it had a fine dust or powder all over the floor and dirt up in the top area above the cab. I was surprised at the lack of cleanliness of the cargo area.
Robert MAC in the truck was broken on a hot day. Dollies were not in the truck as rented. If I had not looked for them I would have left without them. Person at the counter did not acknowledge that I had paid for them and needed them. Inside cab of the truck was disgusting. Looked like it had not been cleaned in months
Kevin GEasy to reserve, pick up and drop off!
Susan Peverything went as expected.
brian sI was a little uncomfortable when the clerk took a picture of my drivers license with his personal phone. In this age of identity thief one cannot be too careful. I did express my concerns to the clerk and he was polite and respectful explaining that's how they did things. The clerk may be above board but what if his phone was lost or stolen? Can't you install a reader that readers the license when swiped?
Robin HBetter parking.
Luis AIt’s always easy to book here.
Haneef JMoe is a great guy with extensive customer service.
DAVID LI reserved a utility dolly and suddenly they had none.
Traci LGood service.
vijay sGreat customer service!
Josue PThe service was excellent and the young man that helped me was very knowledgeable, very easy to work with, and very polite.
Lola Cthe service from all employees was great, and the check-in and check-out were fast and easy. the truck could have used a little maintenance, but over all it was great.
Sandra DBest service at this location
Pete GDoor open indicator and low tire indicator on. Commented to location agent and he said it could be an issue with the system because the tire was good an so were the doors
Daniel LYour corporate 800 customer service canceled my reservation… they are all Over the place. Good thing Ben's complete auto care rep took care of me . After I picked up My truck your corporate 800 customer service called and does not even know that I already picked up a truck . So grateful to Ben's complete auto care .
Rowena MNothing keep up the good work:)
Claudia AThis was my first experience with this company. Everything was very expedient. The clerks were especially cordial and jovial. A pleasure to do business with.
OLIVIA MGreat service Andrew was very professional Friendly explaining everything
Terry SI was very happy with your truck your personal was very gentle thank you
rafael oMake sure there is some gas in the vehicle, the truckers on empty. This was a major inconvenience and source of anxiety,
Veronica HWhen I went into the store, a customer was having an issue with being charged extra for gas
Eric PTire belt was hard reach to the latch and after we arrived at the destination, belt was all released and hanging out on its own, only one side was holding the vehicle!!!!!! It could've been disastrous accident if vehicle got out of the trailer!!!!!!!!!!!!!!!
Ray RWas great!
Jim KI was over charged which put my account in over draft.
CINDEY HCan't think of anything. The young man who helped me was wonderful.
Tiffany KEverything was great thank you.
Rosa PEasy scheduling, easy process overall. I like that the same associate assisted me with pick up and drop off.
Jon FVery smooth operation. Thank you.
Kelley NDon't lie to your customers about prices. Don't over charge. Truck had a bad tire we had to keep putting air in. Tried calling several times regarding concerns. No answer no way to leave a message. Worst u haul experience ever.
Susan CMoe is the man! Great guy, always has good stuff. And a great all around dude!!
Brian KI was not emailed a receipt upon returning rental.
John FMo and his staff are very well trained and nice to work with. I will always use this location for my hauling needs.
Adam NExcellent customer service
Hector CTrucks really should have a full tank of fuel for each new renter. I do not like picking up a truck and having to go right to the gas station to put gas in it just to use it. Also, the interior could be cleaned up after each use. Plus the windows were a mess. We had to wash them to be able to properly see out of them.
Kim EThe process was smooth and simple. Used the app to start check in and self return.
Giovanni P