Customer Reviews for Berfields Stage Stop
(Concessionnaire U-Haul dans le voisinage)

1020 évaluations

519 W Tomichi Ave   Gunnison, CO 81230
(On Hwy 50)

(970) 642-1094

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(970) 642-1094

519 W Tomichi Ave
Gunnison, CO 81230
(On Hwy 50)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Friendly & knowledgable staff

Michael R. 
Évaluation :
5

The owner of the shop where I rented the local ( not 1 way) trailer told me U-Haul corporate called him said they needed the trailer for a more profitable one-way trip despite me having a reservation. Apparently the owner of the shop had to stick up for me. It is quite disturbing that U-Haul would have this policy of overriding a established reservation - this added undue stress to an already stressful situation. In the future, I will consider other options as opposed to U-Haul.

Peter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M. 
Évaluation :
5

U-Haul needs to have a better reservation system. When I made the reservation, I was under the impression that I would pick up my trailer close to my house at the location I selected or at least in the Denver metro area, not 3,5 hours (1 way) in Gunnison.

Andres V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Randy was great.

Kevin A. 
Évaluation :
5

Tie-downs were missing or damaged.

BEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL H. 
Évaluation :
5

Have the truck at the location I requested to pick it up at.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyrie B. 
Évaluation :
1

Very frustrated with U-Haul. I reserved a 6x12 trailer as I was moving from Colorado to Texas. I drove 13 hours from Texas to Colorado to pick up my belongings. When I arrived they told me there was not a trailer available for me and I would have to go 200 miles one way to Gunnison to pick up the trailer I had requested. So with one day out of my time to spend with my family and my grandchildren I had to go to Gunnison to get the trailer. It also cost me a full day and approximately 100 $round trip to do this. They offered me a smaller trailer but it would not have held all my items and I would have had to make a second trip from Texas to pick up the remainder. I believe when you have a confirmation number you should be able to get the trailer of your choice within a radius of maybe 30 miles from where you requested it not 200. After all was said and done they gave an extra day to return the trailer and a 15 $break on the rental fee. again that extra day was something that was not necessary but they did take a day from me spending with my family. I have just spoken with Stacy who is a U-Haul employee and she said she would only give me a refund of 50 $. When I explained that it cost me 100 $and an extra day away from my family she said that was too bad that was all she would authorize. Very short and cut and dried on the phone call. I've had two stitches put on by U-Haul, I have rented two different trailers in the past, and have had no complaints until now. If you are renting a trailer make sure that it is available for you before you make a 13 hour trip. Again this was totally unacceptable to me!

Dianne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
5

Andy is helpful, professional, and kind!

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Staff was extremely nice and helpful. Would recommend to anyone and will use again.

Collin S. 
Évaluation :
5

Great people on take away or returns

JAMES D. 
Évaluation :
5

The staff member named Michael who helped me with my truck rental is exceptional!!! I could not say more about what a amazing employee U-Haul has at this location. He was kind courteous helpful went out of his way to ensure that I got a good deal and it was fully prepared for my move. I would recommend him above all others. Truly exceptional!

Paul W. 
Évaluation :
1

They were not wearing masks and were very rude and impatient. The office was a disaster. Literally the worst place of business I have ever been to. I am still ferrous how the employees treated us.

James M. 
Évaluation :
5

Perfect. Seamless handoff and pleasant folks.

Sara C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
5

Berfield's is the best

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Probably the rudest drop off experience I've ever experienced. The person accepting the trailer stated: 'I don't suppose you want to drop that piece of shit here" He also stated that he did not have to accept the trailer and that he could send me to Salida for the drop off --(over 1 hour and a mountain pass away) This is NOT how to run a business.

Paul R. 
Évaluation :
1

They were outright rude and said many times that they "hate dealing with U-Haul and that they didn't have to accept the trailer". They said that they hated having to deal with "2nd homeowner Texans", which I am not, and that I should park the trailer in the trash. This guy's aggression and anger shouldn't be taken out on customers.

Cassandra T. 
Évaluation :
5

Awesome people at Berfields Stage Stop 519 W Tomichi Ave Gunnison, CO 81230 thank you!

Tyler J. 
Évaluation :
1

Returned the trailer and the first thing the gentleman said was that he didn't want this piece of junk, that his lot is full of trailers from Texas and that he hates that state. Never had a kind word and bitched the entire time about my dropping the trailer at his location. Took plenty of opportunity to criticize people from my state. Said that he question whether he even wanted to continue working for U-Haul because he is not paid to accept trailers and that he had a mind to make me take it elsewhere. Will never use this location again and it causes me to question my loyalty to U-Haul overall.

Derek F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Discounts for multiple rentals would help- as i am renting a fourth time in 4 months. Andy and Randy couldn't have given me better service. They're awesome!

Jenny D. 
Évaluation :
5

Best location U-Haul has. They make sure every Truck or Trailer is SAFE. They do great inspections and maintenance. They are helpful, informative, courteous, and professional.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Friendly and efficient service.

WILLIAM C. 
Évaluation :
2

Find a new rental space for uhaul and people who actually care. Was given a dirty truck, cracked windshield, and horrible windshield wipers.

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy M. 
Évaluation :
2

Vehicle was very dirty, I spent almost an hour and a half cleaning the windshield and windows both inside and out. Mirrors were very dirty as well. There was damage to the vehicle that wasn't marked with a U-Haul sticker. No walk around inspection with agent, just told to "sign here".

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis C. 
Évaluation :
5

Have it self-load, drive and clean itself... Just kidding... Everything was as good as could be expected.

Peter E. 
Évaluation :
3

The truck was not swept out at all on arrival

Erica Lynn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
5

Berfields is always professional and efficient.

Mark J. 
Évaluation :
5

The ownership at this location is one of the best. Randy is great. His dad is a legend in his own time. Quite impressive considering the size of town of Gunnison.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
3

The equipment was great, clean and well-maintained. The store where you rent the equipment is filthy, crowded and really off-putting.

David D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

An excellent business experience.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ally K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
3

It would be nice to get an email receipt.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

The staff at Berfields was very knowledgeable and courteous. The Inside of the truck's cab was not totally clean. There was someone else's garbage under the seats, including a cloth mask.

Kathleen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

You can't beat their service. The owners run the business and they are top-notch!

SANDRA R. 
Évaluation :
5

Excellent service à la clientèle.

Matthew Z. 
Évaluation :
5

Great experience in Gunnison. Very personable Owner.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
5

The guys at the shop were very easy to work with and made the rental go smoothly.

Anthony L. 
Évaluation :
4

Berfields is a Gunnison Iconic location, the only outlet for Uhaul in the Gunnison Valley, I have done Uhaul business with them for over 20 years. The guys are great, they will help you out with what ever they can...... the only draw back is that they are the only Uhaul facility in a very busy college town,, and I don't think that they get the support from Uhaul home office that they truly need and deserve!

Peter R. 
Évaluation :
5

Great service

Kirk M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Randy and Andy are Awesome! No need for improvement.

Jenny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Always friendly, great service here.

James V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gale N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Consistently great service!

Kirk M. 
Évaluation :
5

Great expierence

Mary M. 
Évaluation :
1

All the person could do was complain about receiving a trailer. Told us he could refuse to take it and send us to another destination. He was incredibly rude and made us feel unwelcome and uncomfortable. We were clearly a serious imposition to him.

Jan C. 
Évaluation :
1

The exterior lot was tidy but the interior of the building was not well-kept. Piles everywhere related to the sister business that the owner runs out of the same location. The owner that checked me in was put-off to have to receive my trailer and was rude /condescending from the moment he approached me. Left me puzzled as to why he was a U-Haul owner/rep. I will try to avoid using this location in the future if at all possible.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

My u-haul truck had an issue with the shift lever not engaging that it was in park. This would prevent me from restarting the truck without messing with the shift lever. It cost me time and was very frustrating. I don't think Berfields knew of the problem or they wouldn't have given the truck.

Tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Don't understand why there's 40+ trailers/trucks at this location. Regional managers are failing you. The people at the local store in Gunnison were great, very understanding and so helpful. Whomever is responsible for picking up surplus or overstock trailers/trucks is to blame. I had to drive 3 hours to get there and then 3 hours back, a grand total of six hours of driving wasting a whole day before I make my move to Texas. Not to mention, now I only had one day to clean, paint and pack up my house before turn in. Completely unacceptable to make a customer drive that far for a trailer and total lack of care or professionalism on whomever's responsible. Again the Gunnison store was excellent and took care of everything I needed. I cannot overstate the failure on this because I was not the only one who drove over and hour to get there. Fix this problem or you're damaging your business's reputation.

Collin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

To expensive,

Philip T. 
Évaluation :
5

Very friendly and helpful folks at Berfields. Highly recommended

John F. 
Évaluation :
5

Bien

EDWARD B. 
Évaluation :
5

Not require renter to drive 200+ miles over the mountains to obtain the vehicle. I spent over 9 hours obtaining the vehicle so I could move on required date

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Non reviews have been submitted for this location.

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