Évaluations des clients Bergenfield Keepers LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bergenfield Keepers LLC

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Peter B.
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To make more 10' truck available. There was none at the time of my reservation. When I returned the 9' truck I rented after 4hrs, I saw only one 10' truck on the parking lot.

Patricia O.
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Le client n'a pas laissé de commentaire.

YATIN T.
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Everything is above par. One comment I wanted to make was, before picking up this van at this location, web site wanted me to pick up van at remote location with my cell phone. That van was not operational so I have to cancel that reservation and than do this one. Overall I will recommend uHaul to all my friends.

MICHAEL A.
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Truck was unavailable when I got there

Cenelito A.
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Le client n'a pas laissé de commentaire.

JOYCERITA J.
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I never received a detailed receipt. I received a email with the amount deducted from my account. I am still waiting for my receipt email.

Brian G.
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Le client n'a pas laissé de commentaire.

Bracha G.
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Le client n'a pas laissé de commentaire.

Shereeann P.
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There were no issues.

larry B.
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The web site needs improvement

Ray P.
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Fast and reliable service. Vehicle was prepped, cleaned and ready to go. Smooth transaction. Would recommend to family and friends.

Rodolfo F.
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Le client n'a pas laissé de commentaire.

EDUARDO V.
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Le client n'a pas laissé de commentaire.

Nicolas W.
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Customer service was impeccable

Sebastian R.
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Le client n'a pas laissé de commentaire.

MARLA M.
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Le client n'a pas laissé de commentaire.

ALLEN S.
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Le client n'a pas laissé de commentaire.

Val S.
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Agent was polite, but when I first came, the place was open but with no one inside. Had to wait about ten min for him to come. The truck had someone else's dirty mask in the glove compartment, and the dolly and pads I reserved were not available.

Megan B.
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I chose a drop off location in Basking Ridge, NJ and at some point my drop off location was changed to Bergenfield over an hour away. This is absolutely unacceptable. Called customer service and both of the people I spoke with were incredibly rude & called me a liar. The last one said I would be charged extra if I took it to the closer location but refused to give me a dollar amount. Additionally the van was never full and at many points wouldn't go over 40mph. It made a horrible noise if I tried to go any faster (I was on the interstate this is very dangerous). The van swayed aggressively like the tires needed to be realigned. The van told me the oil life was at 5% and that is pretty unacceptable I think to give to someone traveling almost 1,300 miles. I was also never offered any sort of toll pass option which I have previously been offered with local rentals. I went though 8 states. Avoiding tolls is pretty difficult with that much travel and trying to get to my destination in a reasonable amount of time & miles. There was someone's used face mask in the car which leads me to believe they didn't clean the car very thoroughly. Will not be renting from uhaul again.

ANDREW T.
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Le client n'a pas laissé de commentaire.

Alfonso C.
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Wanted to thank Harry at the front desk at this location. Vehicle was clean. He was very professional in explaining what was the best way to do my rental. Definitely recommend this location for all your Uhaul rental needs.

Kimberly G.
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Le client n'a pas laissé de commentaire.

Gerard I.
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Le client n'a pas laissé de commentaire.

ANDREW P.
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Le client n'a pas laissé de commentaire.

MON G.
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Le client n'a pas laissé de commentaire.

Jaimy N.
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For me it was so easy to reserve, pick up the truck and drop it off. I'm very satisfied with the experience.

Robert L.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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Le client n'a pas laissé de commentaire.

Yehuda M.
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The clerk who gave me documents to sign and handed me the keys, was not wearing a mask. I asked him to kindly put a mask on and he refused. This is outragous to me during Corona that service providers refuse to wear masks.

cindy M.
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Le client n'a pas laissé de commentaire.

Rodolfo F.
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Le client n'a pas laissé de commentaire.

KIRKDALE T.
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Le client n'a pas laissé de commentaire.

Virginia C.
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Le client n'a pas laissé de commentaire.

Leonard B.
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I would do it again, but because we were moving a lot of things like mattresses I feel it was too dirty. Could have a leaf blower and blow all the dust out of the uhaul after use. Quick minute would be much better.

Jose H.
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Please pay attention with the extra charge, I receive an extra charge by CDW coverage that I not request

LISA D.
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Le client n'a pas laissé de commentaire.

Aleksandar L.
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Le client n'a pas laissé de commentaire.

Walter S.
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Le client n'a pas laissé de commentaire.

DOREEN S.
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Great!

DOREEN S.
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Always helpful, clean and friendly guys here

Rodolfo F.
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Le client n'a pas laissé de commentaire.

jiaen K.
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Le client n'a pas laissé de commentaire.

Joseph C.
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When I returned the van I was told that because I did not top off the fuel U-haul would make a HAUL and charge me $5.50 per gallon plus $35.00 refueling charge. In my case that would be $ 57.00 ..That's nonsense! I paid $8.70 at the gas station. That part sucked! JC

DOREEN S.
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Le client n'a pas laissé de commentaire.

Donald B.
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Truck was not clean. I swept before and after, including inside the cab. Ordered blankets but wasn't given them. The gentleman I returned it to took them off my bill, but the furniture I moved was damaged as a result of not having them

Joanne C.
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They were very kind and efficient, and I had no problems at all.

michael B.
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Le client n'a pas laissé de commentaire.

Scott K.
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Smile would help!

Judy T.
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The rental office and parking location were not well marked. Facility was a bit run down. Service was excellent, vehicle was in great condition and the a/c worked great.

Marcos S.
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Le client n'a pas laissé de commentaire.

Wazhmah O.
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Le client n'a pas laissé de commentaire.

Richard C.
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Tell customers you have to download the uhaul app. The browser could not locate me. The truck had a low tire reading And the tpms would not turn off even after filling it

Jeffrey Y.
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First time renter, good overall experience

Vincent B.
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Harry was very professional and friendly. He took his time to explain the process.

ROSA M.
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More rental vehicles 👍🏼

Shannon A.
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Great customer service. Location is conveniently located, the van was clean and in a great driving condition. Pick up and Return was so easy and hassle free. We will be renting from this location in the future

Patrick M.
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Truck was not clean on back and I requested a furniture cart or doly and they dis not have any

David H.
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This is not a complaint regarding the U-Haul location, but of corporate policy. U-Haul's pricing, while not really expensive, is deceptive. The vehicle that was advertised for $19.95 per day cost me over $70.00 with mileage ($0.99 / mile for 30 miles), insurance ($14.00)and sales tax for the one day I used the truck. I did know the estimated cost when I reserved the vehicle, but still feel the advertised cost was very misleading.

Doran S.
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Provide via an easy carry card an 1- Emergency roadside assistance number 2- Detailed instructions for different roadside emergencies. 3- Instructions as to what to do with the cardboard box in the front window/front passenger seat. Otherwise, everything was aweesome! Thank you!

Jonathan L.
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Le client n'a pas laissé de commentaire.

MARC D.
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When I brought the truck back the guy just took the keys and didn't say anything . I thought he might inspect the truck to make sure the dolly was returned.

Rafael L.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
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Very please with renting Uhaul truck, from Dennis.

Michelle T.
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Le client n'a pas laissé de commentaire.

George E.
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I went through the entire check in process online with DL and CC but when i arrived i had to provide the information again. DOnt waste peoples time with preregistering when they have to do it again upon arrival. Not loacal stores fault but company policy issue that needs to be addressed.

John S.
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There's a sticker on the truck that says it's swept clean after every use. But that was not the case. There was tons of gravel and small pieces of wood that had to be swept out of it before we could start loading.

CHRISTOPHER J.
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Customer service is always professional and helpful.

Karl L.
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Le client n'a pas laissé de commentaire.

Nicholas T.
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Le client n'a pas laissé de commentaire.

Ammar A.
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Hi there, there was no dolly in the truck and I still get charged 14$ for it Please advise..

Thomas R.
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Le client n'a pas laissé de commentaire.

Ricardo C.
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Honestly, not much. It was really easy, pretty cheap, and I would 100% come back in the future.

MARIAROSA M.
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I have a problem with billing , my son card was charged Though his transaction of Renting didn't go through so I did rent under my name . The billing was confusing , I didn't see any charges on my card but the authorization hold of $ 247. 13 which is on hold by my bank and yet the receipt and the customer service is saying my card was charged . So why my son card was charged more than the final amount . No one can help me . Frustrating.

jeff B.
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Le client n'a pas laissé de commentaire.

David W.
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The WIFI connection was poor, took us 45 min. to complete the pick up rental. This was very frustrating. Because of the the WIFI I will not use this location....

Samuel B.
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The location is closed most of the time, and when I went there when it claimed that it would be open, it was not. This is the time of the pandemic, so I understand there are accommodations to be made, but the handmade sign on the door said it would be open when it was not. A call to the store got someone who was not helpful. I was charged for not leaving the wrapping blankets in the truck upon the return, and a call and a visit to the store the following day have proved fruitless. I will keep trying.

Sangpil Y.
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Le client n'a pas laissé de commentaire.

Sean B.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Diane L.
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Le client n'a pas laissé de commentaire.

virginia V.
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Le client n'a pas laissé de commentaire.

Mona F.
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Le client n'a pas laissé de commentaire.

ROBERT V.
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Le client n'a pas laissé de commentaire.

Barri L.
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Le client n'a pas laissé de commentaire.

BELLANIRA S.
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no comments

FAHIM P.
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Le client n'a pas laissé de commentaire.

ETHEL S.
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Customer service attitude and professionalism in speech.

ALBERT F.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Make sure blankets are kept in stock at local locations

BRIAN S.
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Great all around experience!

Ester H.
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The only thing is a scraper..it would be appreciayed

ky quang N.
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Le client n'a pas laissé de commentaire.

Ramon M.
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Le client n'a pas laissé de commentaire.

JACOB D.
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Le client n'a pas laissé de commentaire.

Errol W.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Manuel V.
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Le client n'a pas laissé de commentaire.

Daisy T.
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Le client n'a pas laissé de commentaire.

Jamie L.
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The gentleman working behind the counter was nice but could have definitely used some help. He was the only guy working and could only take one customer at a time. I waited about 20 minutes before being served to.

Zoran L.
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Person want that helpful when I asked about the tolls that kinda just shrugged me off. Also the number listed on the contract want for the U-Haul it was for a storage company. Lucky the workers were nice enough to give me the right number. If you don't know something just say it don't shrug people off.

Non reviews have been submitted for this location.

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