Customer Reviews for Berkshire Trains & Vintage Toys
(U-Haul Neighborhood Dealer)

283 évaluations

209 Rosemont Gardens   Lexington, KY 40503

(859) 202-3413

Heures d’ouverture

  • Mon-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(859) 202-3413

209 Rosemont Gardens
Lexington, KY 40503

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Rudzik 
Évaluation :
5

Friendly at counter, walks & talks you thru everything. Great experience.

Robert Atkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Washington 
Évaluation :
5

truck picture upload currently taking a while

LUKE CARTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle rodriguez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNDA SUDDUTH 
Évaluation :
5

This location is very convenient for me. Management told me they appreciated my business and are always friendly to me. I greatly appreciate this.

Jack Osman 
Évaluation :
5

The online check in / check out unfair. The tank was not at a half tank when I got it !!!! I took a picture !!! Then you say I didn't put enough gas in so online says I can add additional pictures so I went n got more gas by that time it would not let me add and it closed my account and you charged me. I have pictures before when I picked it up and after I got more gas!!! You charged me !!! That's not fair ! Also you said it was half full in the beginning then you sent another saying it wasn't half full . So confusing I've documented it all Yu need to figure it out! I would like my 15$ back you charged me unbelievable

Nick Borkowski 
Évaluation :
5

I felt my rental experience was simple and flawless. I had to move back pick up time a little no problem, truck was excellent, customer experience and uhaul employees at location on Rosemont Garden Lex KY were fantastic check out simple Thank you

Nick Borkowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah Shannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara magelis 
Évaluation :
5

Good job

TiM Goss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike parker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Crecelius 
Évaluation :
5

The biggest improvement would be to take a look at the app. There were several things that could be improved. I was surprised at all the additional information that was asked for at the time of rental. Several of the items could have been taken care of when I made the reservation including uploading my drivers license. Additionally, while I appreciate the use of a passport as a second way of verifying who I am, you have to understand that people in the USA typically do not carry that with them. Had I known I may need it, I'd have brought it with me. The pick up portion of the app was slow and cumbersome. When it was all said and done, it took me almost 30 minutes to get the truck. I tried talking to an agent and that took at least 10 minutes to get a response.

Nathan Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Paul Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA WITT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milly Mullins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY CARROLL 
Évaluation :
1

Very unfriendly and cocky owner; one may say a smart*ss

Savanna Donaldson 
Évaluation :
5

The location is totally fine. Your app for 24/7 pick up is garbage and practically unusable without calling customer support. I will not use 24/7 again unless in a real bind. Would explore all other options first. It is super frustrating to have an app that is so glitchy/cumbersome.

robin emmons 
Évaluation :
5

Owner is very professional and ensures this trucks are clean

Channing Reeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Robbins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa mukandama 
Évaluation :
5

Very Helpful

vickie castro 
Évaluation :
5

Friendly. Accommodating. Clean. Excellent Service.

Louis Police 
Évaluation :
5

The owner here was very helpful through out the whole process.

Froilan Barton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Cowan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden Wawrzyniak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Hereford 
Évaluation :
5

Very clean facility. Clean truck. Everything worked on the truck. The assistant was very helpful and friendly. Overall a great experience. Merci!

Jeffrey Souleyrette 
Évaluation :
5

I came to this location and the service was great , friendly , very helpful and considerate , truck was also very clean and well maintained , my dad used this locations a few months earlier and also very pleased for great service

ronald martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERA COBB 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bush 
Évaluation :
4

Please inspect that the dolly is in the truck before you rent it out

Ghassan Shakhashiro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Salgado 
Évaluation :
5

Owner was very friendly. Highly recommend

Channing Reeder 
Évaluation :
5

All was top notch!

Candace Gillette 
Évaluation :
5

Great service, straightforward.

FABRICIO BUFFOLO 
Évaluation :
4

Need better instructions on how to pick up and return truck in truck share program. I spent 45 minutes picking up truck and 30 minutes returning truck. No one answers the phone when you call customer service.

Tamara HARP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Tribus 
Évaluation :
5

Worked with David at Rosemont Gardens location. He was professional and respectful in his service. He was a pleasure to work with and delivered a clean vehicle. All my expectations were achieved and would strongly recommend this location for future rentals. Thank you David!

David Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Leonard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan LaCoe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMI ALYOUNSI 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna Marino 
Évaluation :
3

Instead of signing off on line...Have the dealer to sign off on the drop-off.

Thomas dickerson 
Évaluation :
4

This place would have received 5 stars except we got scolded by the owner when we showed up at 10:15 for a 9:30 pickup time. I thought we had the truck reserved for the day. I wasn't aware that it was somewhat first come first serve. He told us the truck could have been rented to someone else, especially during busy season. Maybe this should be made more obvious on the U-Haul website. We got the truck and it was perfect. I just didn't enjoy being scolded first thing on move day. Other than that, everything was fine. The owner was friendly upon our return, so maybe he just hadn't had his coffee yet.

Deborah Schmitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Davis 
Évaluation :
5

No improvement needed

Andre Franklin 
Évaluation :
5

This location was one of the best location i have used..

andrew spaeth 
Évaluation :
5

The dealer, David, was very accommodating. I appreciate that and I'm glad his U-Haul location is in my direct neighborhood.

Jack Osman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Hazelton 
Évaluation :
5

I love this location! The train shop and the trains going by makes it a wonderful shop location to rent a uhaul.

JOAN HERNDON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Hamilton 
Évaluation :
2

Owner was grumpy and kind of rude

Kirk Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Gallow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol Estepp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april prather 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Greeen 
Évaluation :
5

His U-Haul's were the best I have ever used. Clean and good location. Overall great experience. I will be using them next week to finish my move.

Philip Worrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Kessler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben marx 
Évaluation :
4

Place is small and entertaining with all of the model trains.

Robert Atkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Whitlock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID STEPHANSKI 
Évaluation :
5

S.O.

Emily Valentine 
Évaluation :
5

It was all exceptional. Well run business.

Ellen Lycan 
Évaluation :
3

A model train shop. Drop off took a while due to other customers in the store. Charged $25 for not folding blankets. Really?

Alan Kirkup 
Évaluation :
1

Condescending customer service, won’t return or recommended this location.

Josh Gilbert 
Évaluation :
5

Absolutely horrible key lock that needs lubrication. Letters obtained from the on line site verification, must line up exactly which was not very exact. I had to fiddle, and fiddle and fiddle. On line app directed me to a live customer service #/ person by phone and I was disconnected twice, third time I was given an alternate code, which also didn't work. Went back to original code and after multiple attempts was able to get my key! Overall check out took more than 45 minutes! Rediculous!

Lisa Hart 
Évaluation :
2

Staff was very rude and the truck was not clean enough. Would not recommend the pick up location.

Brandon Bradley 
Évaluation :
5

Truck was very clean and process was very efficient. I've rented U-haul trucks all over Lexington and I will only go here in the future.

William Cornett 
Évaluation :
5

Very good experience!

Gregory Taylor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherri Jackson 
Évaluation :
4

Make it simpler to rent. Advertised price is somewhat deceptive ... When one includes mileage cost, cost of gas, typical insurance, environmental fee, rental tax, the cost easily is more than double advertised price. Oh, well.

JOHN MORGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiney MacLean 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Crecelius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Perrier 
Évaluation :
5

Nothing. These guys were prompt,efficient and curtious. Their trucks were clean and in excellent running order. Thanks so much guys

Joseph Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Krippenstapel 
Évaluation :
3

The location and the owner was professional and knowledgeable and my only complaint is that if you do not have an actual bank debit card then you are not able to pay any extra fees and you have to put down $100 on your card, otherwise it was good.

Joetta Long 
Évaluation :
5

Actually I left the Uhaul trailer at Nicholasville Road State Farm location- I looked on Google maps and didn't feel comfortable backing a trailer at Rosemont Gardens location but at the Nicholasville Road location I could pull through the lot and park in the back of the building, used firewood I found back there behind the wheels to prevent slippage of the wheels. I returned this morning and apologized for the use of the firewood and offered to pay for it but Derek was very gracious. Maybe signs at the Nicholasville Road location telling us where to park would be helpful. The Uhaul service personnel Christy whom I called on the 800 helpline was very helpful- she made sure I wouldn't be charged for an extra day with the holiday, since we dropped off the trailer after hours. I had to wait 20 minutes on hold but it was worth it to talk to a real human.

Cheryl White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri Warford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Wheeler 
Évaluation :
5

Nothing, customer service is excellent and knowledgeable. Best U-Haul experience.

Jerry Florez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Alcaraz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian bruce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Chaudoin 
Évaluation :
3

Staff was a little rude.

david gash 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dani Camacho 
Évaluation :
4

It would be very helpful to list the pickup time on the mobile app and email. We didn't realize we only had 15 minutes from scheduled start time (that I couldn't find) to pick up truck. It was not so easy to correct.

Sharon Egbert 
Évaluation :
3

Vehicle was clean but the truck is in need of repair. Had vibration and fair amount of play in the steering as well as noisy suspension. Trip took a bit longer than planned for fear of exceeding 60 mph

JAIRUS SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Ison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh Maynard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS ROGERS 
Évaluation :
1

Hi! I still haven't received my gas refund due to gas gauge issue. I put 7 or 8 gallons over what I was supposed to put. I need my refund !!!!!

Salem Amani 
Non les évaluations ont été soumises pour cet établissement.

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