I have a cell phone that I choose not to have all the bells and whistles. For instances, I don't have access to internet, I don't load apps. It seems to me, U-Haul makes the rental experience more cumbersome for me and discriminates against my tech choices. To complete my rental process I had to wait 47 minutes on the phone to talk with a U-Haul rep. Can't I submit paperwork with my key return?EILEEN D.
Customer Reviews for Berkshire Trains & Vintage Toys
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington, KY 40503
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brett H.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.ETHAN R.
Le client n'a pas laissé de commentaire.SHAHAD A.
Le client n'a pas laissé de commentaire.COREY J.
I'm disappointed that uhaul needed to be reminded that I needed a trailer. The one I ordered was not where or when my reservation stated. They did huddle one up when I called about it 5 hrs later. Went across town to get it. Worked out.KATHERINE J.
Le client n'a pas laissé de commentaire.DAWN C.
Le client n'a pas laissé de commentaire.JOHN B.
The owner of this business knows what taking care of people means. I will consider this location if I need U-haul again in the future.Luis S.
The 24/7 app does not work unless I have my settings set up for phone location. I do not have this setting turned on for personal reasons. It would be nice if this wasn't required since my pick up location is already established. So this wasted an hour of my day waiting for the store to open. Another customer had the same issue.JEFFREY P.
Le client n'a pas laissé de commentaire.Jill K.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.MICHELE L.
Le client n'a pas laissé de commentaire.Missy P.
Have early pickup that works.Ellen D.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Jagadeesan G.
Le client n'a pas laissé de commentaire.JOSEPH N.
I was quite satisfied with the location and the preparedness of the truck, as everything was good to go and the gentleman behind the counter was friendly and helpful.SHAWN S.
Le client n'a pas laissé de commentaire.BENJAMIN M.
Le client n'a pas laissé de commentaire.ANDREW W.
Le client n'a pas laissé de commentaire.Michael M.
Only thing, you can make easy for your customer is Return truck on the system because many people can not be able to follow the link instructions, it's happen to , I failed the return on lineTUYISENGE M.
The interior of the cabin was acceptable, but not really super clean. The cupholders were grimey, dirt in grooves of seats, dashboard, etc. Could use a good detailing...Jarad D.
Le client n'a pas laissé de commentaire.DAVID S.
There is no parking near the pickup had to park about half block awayJAMES S.
Le client n'a pas laissé de commentaire.Koichiro N.
Le client n'a pas laissé de commentaire.KAREN W.
Tell customer that key lockbox is on front door.Danielle K.
The first Uhaul we were meant to get was a total lemon. Wouldn't even start for the employee. Fortunately there was another one there that they gave to us. But this process got us behind on our moving schedule by a half hour. It was also nice of them to give me a discount for my trouble, but Uhaul should, at the very minimum, make sure their trucks actually run. If there hadn't been a spare we might've had to reschedule the entire move. The employee helping us was very nice and easy to work with. I just think Uhaul should take better care of their trucks.Jennifer D.
Great customer service!!JOHN D.
Incredible experience! This was our second time renting at this location. Everything is always so smooth and easy. Moving forward this is the only place we will be renting uhauls from.HARRY R.
The operator was very helpful explaining everything. I had filled out a lot of the paperwork before arriving. The web site was NOT clear on being able to drop off in Bardstown, which was where we were moving furniture. However, the operator told us we didn't have to bring the truck back to Lexington. He was very helpful. The web site was not clear on this point.Leslie S.
Le client n'a pas laissé de commentaire.PAMELA H.
Le client n'a pas laissé de commentaire.huikyum K.
The Owner was great. Couldn't have asked for a better experience.JIMMY W.
Thanks for a good, easy experience.Polly M.
Excellent experience from beginning to end!CHRISTOHPER P.
Le client n'a pas laissé de commentaire.JACOB R.
No complaints, all went well from start to finish. TyMARIA P.
Very helpful and friendly!LAURA W.
The boss was nice, but the vehicle was toooooooooo old!Wenqi L.
Le client n'a pas laissé de commentaire.Courtney M.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.LELAND H.
Le client n'a pas laissé de commentaire.CYNTHIA C.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.JONATHAN A.
Le client n'a pas laissé de commentaire.Cherie S.
Very simple turn in process and staff was very nice and accommodating! Will use this location in the future for my moving needs in Lexington, KY. Merci.JEFFERY N.
Online check in was easy to follow and very simple. MerciSydney D.
I was not able to follow the instructions for the return. When I tried to get it to show where I was returning the truck it would say it didn't recognize my location. I checked my settings and it was turned on. Not sure what happened. I locked the vehicle and deposited the keys in the drop box.LISA M.
This location was great. The gentleman who helped me was friendly and helpful!SUSAN M.
Le client n'a pas laissé de commentaire.JAROD T.
Berkshire employee seemed â€œaggravatedâ€ that he had to enter the agreement on his computer instead of me doing it myself online. I had to keep the truck an extra day so I returned it this morning (6/25) . My daughter had to meet me there to give me ride back home and I was completely stressed trying to get it turned in online. My cellphone battery died, we called owner at Berkshire. Again he seemed aggravated . It was 9:45 am when I called and he said he didn't open until 10 am. I couldn't wait because my daughter was pressed to leave due to a Doctor appointment. He DID NOT tell me I had to be on-site in order to complete my return. I didn't find out until I made numerous calls to U Haul. I spent a total of about 35 minutes trying to reach a resolution. The UHaul location was very convenient for me but I would probably go to another location when I should need to rent another truck. Merci.judy A.
The web link did not work for truck return. Photos did not upload. I called customer service. The rep asked which browser I was using, and then told me that they didn't support google? Seriously? He proceeded to tell me to go to my Samsung folder and download a different browser. I cannot understand how your system doesn't support Google when it is the most commonly used. I had to have a friend with an Apple phone come to complete the return. This wasted valuable time. Moreover, customer service was not able/willing to assist.NICOLE G.
David is so nice and this is the second time we rented from him.like how easy it is to rent.highly recommend this location on Rosemont gardens.Becky D.
Le client n'a pas laissé de commentaire.Becky D.
Second time I've rented from this location and I've been quite happy both times. Fortement recommandé!KOPANA T.
Le client n'a pas laissé de commentaire.Matthew E.
Le client n'a pas laissé de commentaire.ROSE C.
Le client n'a pas laissé de commentaire.Tammy B.
The service was courteous and fast. Overall a very positive experience and I would highly recommend this location for your Uhaul business.David D.
Le client n'a pas laissé de commentaire.george H.
Le client n'a pas laissé de commentaire.Arthur U.
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Susan K.
Corona virus communication issues. Needed to call for helpFrancis Y.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Jonathan R.
This is the best location my husband and I have used to rent a UHaul. Staff was friendly and kind. Overall a great experience.Heather L.
Le client n'a pas laissé de commentaire.Edward H.
We were charged an additional 14 $for insurance and was told that there was nothing they could do about it even though I had requested no insurance online already. Poor advertising lead us to believe there was a ramp with the truck we rented and I called uhaul corporate to see if we could work something out because we couldn't use the truck without the ramp and the lady was rude and dismissive to me. Overall this was the worst experience with uhaul and we will be using other companies from now on.Miriah H.
Le client n'a pas laissé de commentaire.Lisa G.
Not a thing. The best uhaul place to rent from. The owner goes out of his way to take care of customers.David P.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Carl F.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Jane F.
I rented a 15ft truck this morning, went 7 miles only gone for 40 minutes brought truck back got know rebate at all . We went to bread store to pick up 1800 loaves of bread to give out at our church in which we do every two weeks using u haul but when we was not able to get bread to day after renting truck they still charged full price , we have decided to use Budget as move forward.Danny B.
Same as above.Dale G.
Le client n'a pas laissé de commentaire.Lucas T.
Le client n'a pas laissé de commentaire.Kopana T.
Le client n'a pas laissé de commentaire.Adalhi A.
Le client n'a pas laissé de commentaire.Glen R.
Went very smooth.Had a new truckDeanna C.
I have clicked the link through text to close return though it was after 6 pm. The rate to rent is for one day instead of 4 hours although I originally thought I can return it before 6 pm. I was charged after hours service fee for 20 $.FEI M.
Le client n'a pas laissé de commentaire.Teddy H.
Avalaibity of choice of truck and van for rent. But the one on hand did the job ...Laurent J.
In and out in 5 mins. PerfectJamie J.
Le client n'a pas laissé de commentaire.David S.
When we went to drop the vehicle off the man was very nice however he stated that our request had been canceled. Thankfully my husband had saved the receipt from pick up and the man had to tell them that he was looking at a valid receipt. It was about a 25 minute ordeal for drop off. Not to mention that I called several times when the systems were down and was treated unkind. We will never use U-Haul again and never suggest that our friends or family use them. It was a awful experience.Charles G.
The Berkshire team keep the equipment clean and explain how it all works, how to save fuel, etc. Very thorough and professional.Joseph H.
I was so pleased with this location and the convenience. David, that owns this location. was both knowledgeable (me being a senior and first time user) made it easy being as apprehensive as i was. It was an excellent experience!Holly R.
Although I had to wait for nearly 30 minutes for the proprietor of the store to show up, he was helpful. And wasn't closed for the day like the store I was sent to in Somerset.Renee K.
Le client n'a pas laissé de commentaire.teresa S.