Le client n'a pas laissé de commentaire.
Charmaine p
Customer Reviews for Bernalillo Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You are doing well, and it was a pleasure to do business with you.
Erik JThe girl checking us out had a hard time but finally figured it out.
Christopher oGood experience.
Mardee CStaff checking me out and in we great! Very personable and helpful!
James BRien
Michelle MExtremely helpful and the return process was far easier than the pickup.
Tammy MThis has been my favorite U-Haul location by FAR!
John MThe lady was patience with me and accommodating and delivered an excellent service. I would absolutely go back.
SANDRA TFriendly customer service.
Philip KThe poor woman that I dropped off to shouldn't have to mess with the equipment unloading. Very hot out and a tough job.
John AThis was an amazing experience. The location was easy to find. It was clean and the lady who checked us out we so nice. I would absolutely use them again. Customer service is everything! We accidentally left a key in the cab and she called us to let us know! I will highly recommend and definitely 5 stars!!
Kelly Overy quick to assist
Dale BThis location is a stellar example of how U-Haul operations should be operated and maintained. The front office employee was very helpful and friendly and is a good face for the Bernalillo Storage and Rental facility.
Tim MStaff was very helpful!
Andrew OYou need to allow for more mileage on the mileage allowance. At least 10 % OR, lower your mileage rate to about half of what it currently is. Not all properties are located within 10 miles of an interstate highway.
Gary CI reserved a truck from this location. I received texts advising that I had to pick up the truck at another location. I even spoke with a person there to verify this new information. When the day came for pick-up, we went to the verified location and were told, they didn't have a truck for us. We were sent back to the original location, the lady who took my reservation blamed the mysterious THEYS for the misinformation. She never apologized for the wild goose chase. She was rude. I will never do business with her again.
Benita CPay attention to what they're charging you for mileage. I think the owners use the truck for their own pleasure so I had to wait for them to remove items from the truck before taking it and they charged me more than 8-10 extra miles I didn't drive.
Christopher TYou couldn't drop off after 5 pm or 10 am on Sunday.
Anita PGreat customer service Super friendly
Scott Jexcellent preparation before we arrived to pick up the unit. Friendly, efficient staff. Thank you Patircia!
Lawrence AVery helpful, quick and pleasant staff
jerimiah aFriendly and helpful staff
jerimiah aGreat customer service. Super friendly!
Ben JVery helpful and kind at this location, but the overall U-Haul line could make some improvements.
Theresa CPatrica was wonderful we had a pleasant chat and good laugh.
Mark FThe cab had a strong marijuana odor.
Ronald UEverything
Jacob PThe worker was quite confused about the reservations and payment and altered the contract so now my name isn't on it and I cannot use it for my taxes. They charged the wrong card which put me in a bind. We requested some assistance in fixing the ratchet strap and inadequate help was provided. The license plate was damaged and was bent to the point of breaking.
LARRY QWhen I made my reservation my receipt indicated pick up at the central location. But when I got there we had to travel to the bernalillo location way out of my way.
Alberta WTrailers do not come with a tongue Jack or tire chocks, so moving it out of the way to load the truck was labor intensive and dangerous.
Ronnie NEasy process and transaction.
Toni CVery friendly & helpful!
Todd CNo inside area to conduct business, no additional service or supplies offered, service team member did not seem to be knowledgeable, could have been new. Location was not ideal, bright spot was the return , team member was prompt friendly and handled the return well
Kim WVery friendly and helpful.
Horace WThey were great! Easy to work with.
Deborah DI assume location managers are anxious to remove the Old 6 x 12 trailer off their lot. Must be GOLDEN when an unsuspecting customer desires a one way destination. Some poor soul in Utah is now being sought after to take this equipment off their hands. Think, if management does not like this trailer WHY would you assume a customer desires it? Should be scheduled for a refurbish or removal.
Sean SGreat staff
ken bI was told multiple time by uhaul that I could drop the vehicle off after hours. When I arrived the gates were locked and there was no way to do so. The app did not work either. I work 7 days a week during their hours of operation and resulted in me wasting an additional 73 dollars in late pentalties that I didn't need. I would have chosen a different location if I had know this was going to happen. I have no complaints about the location. The people unconventionally helped me get it returned through use of a nearby neighbor. However I'm passed Uhaul promised after hours return and was not the case.
Adam CGreat service and great truck Thank you
Mark FAlways live going here. Nice and very professional.
Laura GMake sure all equipment is cleaned out from previous rentals . I had to clean out all the dirt myself 1st before I could load any of my belongings onto it. It was very upsetting. I took pictures before I cleaned it.
Jacquelyn SThis was by far the worst U-Haul experience. I would discontinue this location as it is not welcoming and a nuisance. The manager there is useless, took one hour to print my contract, total disrespect for my time. Hooked up the trailer wrong, did not know that the safety chains need to be crossed, putting them straigh is very dangerous and did not know how to strap a car to the trailer. When I told her about the chains, she started screaming and told me to go read the instructions !!! She then left. She SHOULD GO, as she is DANGEROUS TO CUSTOMERS. Her attendant told me to test the lights when they were not plugged. He SHOULD GO, he is a DANGER TO CUSTOMERS. He also was completely unable to guide me to hook up the ball hitch to the trailer. Too dumb to do it, he needs another occupation. Please discontinue this location. U-Haul should realize that New Mexico workers are of very poor quality. Thank You.
DIWAN SThe people where I rented were super cool and helpful. Price was good. Equipment was Honda old kinda heavy as per almost any uhaul but it worked great and I got my job done.
DARIN DGreat job.
Brendan JGreat service. Trailer was hooked up by very knowledgeable attendant. Location has easy access.
Richard PDave was excellent is getting my equipment checked back in and getting me out of there quick.
Luis VPatricia did a great job handling my drop off. She was very thorough and made sure I left satisfied.
JEFFREY PTruly impressed with the lady that handled our pick up.
Keith DNone at this time
Albert GExcellent service à la clientèle
Frank AUhaul was filthy when I picked it up. There's were articles of trash in it and the steering wheel was sticky. The truck pulled so hard to the right, that if I let go of the wheel it was pull violently. It did this while it was empty and full of furniture. It was also unaffordable but I hard no choice.
Brittany JWe were out of town. The truck was the only one at the pick up location which was a half hour from where we were. It was clean and well maintained.
Michael HFriendly service!
Cynthia S