Customer Reviews for Best Season Produce Ltd
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

I have no idea how but they said I returned it damaged and charged me 300...I even.paid for the insurance.

Évaluation :

3

I had no problems or issue - the guy who helped me was accommodating and friendly - was a good experienc so thank y'all u

Évaluation :

3

I spoke to an agent to reserve rental. She had poor bedside manner. Seemed annoyed and indifferent. In all fairness, she completed the reservation correctly so I was happy about that. The agent at Best Foods had poor Customer Service. Slow and annoyed. The link to allow Customers to Self Return the vehicle is not user friendly and stalls. It took 40 min for me to find the right settings in my phone to send location. There's instructions but they were inaccurate for iPhone. It would be better to allow user to pick from a list as an alternative. This is because the program doesn't allow the user to complete the Self Return unless you can send location. I took picture of fuel level as is required to complete Self Return but it doesn't allow the user to send pic from photo library. So I had to go back in the store get the agent to open up the truck again so I could take a picture to prove fuel level. Again, if the user doesn't complete this step the program stalls. The truck was clean, safe, and well maintained which is most important. Thank you for your service, Dave

Évaluation :

5

I had a really tough time with the technical aspects of the app. I had to take photo after photo and restarted the app several times... I even got chat support. It was not my phone. I think there is something dysfunctional with your app. Other then that, I will be using your services again. Merci.

Évaluation :

3

No dolly provided and we paid for it. No reimbursement was given. Customer service is not replying. So improvement on customer service response would be great

Évaluation :

4

The online pick up was more difficult and time consuming than going directly to the counter. Plus, it didn't even mean I could avoid contact with other people.

Évaluation :

1

It was parallel parked in between two cars tightly and very hard to get. The store owner was no help either.

Évaluation :

2

Over charged Rental should have been 19,95 $/day but was charged 39,90 $ The location wouldn't discuss this with me

Évaluation :

1

There was human feces all over the ground along with rotting garbage and smelled like sewer. Absolute awful experience with U-Haul from start to finish.

Évaluation :

4

It was my first time to rent a truck. Overall it was a good experience. Self serve account sign was a bit difficult to locate, may be put it in the main dropdown menu. The pickup Location was good, it was close to the New West train station. Just one comment for the location, the key lock where you can get the truck keys is too high. Had a hard time unlocking it to retrieve and return the truck keys. At 5'5” tall, I still had a hard time.

Évaluation :

5

Staff was very friendly and helped me when the app wasn't working. Smooth transaction.

Évaluation :

3

Online check in did not work properly.

Évaluation :

5

Very friendly and very accommodating.

Évaluation :

1

Have better representation at pick up location, that are trained and can speak English to a certain degree to aid and support Uhaul clients. Also truck was dirty and sticky, better cleaning service

Évaluation :

1

Charged me incorrectly for distance driven. I drove 177 KM, but put this as miles and charged a 60 % premium on top.

Évaluation :

3

I couldn't pick up my equipment using self service . The system told me “hand delivery” and didn't provide a code. But the person at the store didn't know anything about it. He had to call his boss and they were super rude about it. Should have been easy like getting an Evo. I'd tell others to just go to a Home Depot or Uhaul store.

Évaluation :

4

Went all well!

Évaluation :

2

Took longer to check in even though I checked in in advance. Van was not full of gas so I had to guess on how much to fill up and ended up over filling. they expected me to fold the blankets when I brought them back. no mention of this was made. The time I received the van keys was at 11:25 but my rental agreement started at 11:00??? Explains why I have not used U-haul in 35 years!

Évaluation :

4

The vehicle was clean but did smell like Kitty litter for most of the trip

Évaluation :

3

I had problems with the mobile return process which was stressful and waited hours on hold to try to speak to someone on the phone. Would be very helpful if there was a way to text or message a customer service rep when you have an active reservation.

Évaluation :

2

I had booked a truck & furniture Dolly and was told by the Nordel depot that sorry we have no dollys and was not aware ahead of time, needless to say I phone other depots and found one but I had to book it on line. Took him a hour to figure out how to rent me a dolly, so I lost 1 1/2 hours of my 5 hours of rental time and day. My question is how can l book a truck and dolly and find out as I'm picking it up that the dolly will not be available, what a day! I may consider someone else next time.

Évaluation :

3

More efficient service rather than having to phone the manager. Appreciate that the young man did his best though

Évaluation :

4

So many procedures to do before taking the vehicles. Find a way to save what we did before and avoid repetition

Évaluation :

1

The manager was not available on that moment and the locker didn't open and the son of manager and one of the workers in store tried for 1 hour and finally they open the lock and I wasted 1 hour of my time. Please train the people who works for your system because uhaul reputation affected by such a these things.

Évaluation :

5

Your vehicles are newer, well kept. prices are currently okay . Keep going. you are doing fine.

Évaluation :

1

My booking was at 10am, completed my online checkin by 10:15 but i received the keys after 11am because the location didn't know about the keybox lock codes!!! Very very disappointing

Évaluation :

1

Stop scamming people with roof scratches that were probably already there when the vans were rented!!

Évaluation :

1

ABSOLUTELY HORRIBLE HORRIBLE HORRIBLE!!!! Took an extra hour to get this all settled in the first place because the instructions were SO POOR with their “pick up” option at a location that had NO idea what we were talking about even with the uhaul trucks in their parking lot. Can't even believe what a hassle this entire process was. Wasted almost 2 hours overall to deal with the initial issue plus dropping off. Seriously the worst company I've ever dealt with, and I work in customer service!!