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Steven W
Customer Reviews for Best of Janesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing, just keep doing what you're doing.
DANIEL REveryone so helpful and friendly! I would highly recommend!
JOHN BNoticed engine lite was on. Oil level was ok maybe needs oil change ? The personal was great got me u haul on short notice.
DALE DStaff was on top of it! When I pulled in they came out immediately to help me! Very helpful, friendly and fast!
Brandi PI didn’t even take the truck because I couldn’t get into the back to get the key
Lori DNone, the clerk did a great job multitasking
Larry ZEverything was perfect I couldn’t have been more pleased!
Alan UNot the fault of the location, but the Uhaul website was bogged down and we had trouble checking me in. It took a half hour to get me checked in.
Steven W10 am pickup took 18 minutes to be processed.
Jamison GGreat customer service convenient location.
Lewis TIt was seemless. They were training a new employee but that didn't slow the process down at all. Very good to work with
dennis gTrailer was reasonable and perfect size.
jason rThe person who helped me through the process this time was so friendly and helpful. She really made this the best experience for me, I don't remember her name but she was amazing. Will definitely use this location again if I need another uhaul.
Courtney JThe truck was very old, the engine ticked a lot and sounded kind of bad and got horrendous fuel economy. The web app wouldn't let me upload a picture (no button showed) so I followed the instructions but the location didn't check my rental in until Monday (returned Friday) and kept trying to charge my card each day. This was a frustrating experience.
david mDropped off after hours, no trouble
Lorrie SIt was cold and snowing hard when I picked up my U-Haul rental 15' truck. Best of Janesville had the truck parked out front and all warmed up, ready to go. By U-Haul standards, Best of Janesville is a very small operation. But their friendly service makes them a star.
George KVery helpful and pleasant.
DAVID SReserving the truck online was so easy! Picking it up was quick and effortless!
Jessica GEverything went very smoothly and quick. Very happy with the staff at this location and their thorough hookup of the trailer.
DAWN PThe gas tank was only a little over a 1/4 tank. I would think that it should be a full tank at time of rental. Especially with it being winter, and cold.
Jeffrey Wtrailer needed new tires, they were rock hard. Roll up door was hard to open. When I reserved the trailer from one location it was set up to pay cash at pick up. U-haul changed my pick up location to this one without letting me know they didn't accept cash payment. I had set it up 2 weeks previous so it would run smoothly for our move and then they pull this to make it as difficult as they could. Some folks may like and use credit cards without any thought, but I'm a cash on the spot person and don't use credit cards. Only other option was for them to find another location with a trailer that did accept cash which was a 45 minute drive each way plus paperwork time so figure on 2 hours wasted on something that was reserved 2 weeks ahead of time. I'll never use Uhaul again.
mark sOver charged for milage I was not told about and you changed my pick sight which made the milage I was not told about
Colleen BGreat job
Kelly BEasy to access location.
Theodore VThe was ashes and gravel in the trailer but it didn't hinder our usage. The ladies we worked with at the location were great!
KYLE PI spoke to Kayla over the phone and she was very rude and not understanding at all. I would not have her answering questions over the phone for customers.
Francisco MFriendly and helpful.
Katie TFirst time ever using Uhaul. I was nervous, to say the least. Made worse was the fact I thought I was going to have to drive the Uhaul truck to an undetermined location the day before to pick up the auto transport trailer. To my HUGE surprise, they had the transport trailer brought to my truck pick up location and everything was hooked up for me and ready to go. Needless to say, I will never use a car transport again. But only because I didn't like it. Uhaul was absolutely wonderful, and works very well for the prices. I was just terrified pulling a 4,000lb. vehicle.
Ben JThis uhaul place was fabulous...5 stars I had tried for several days to contact the uhaul on Janesville east side and just the phone calls were pathetic. I attempted to contact them 11 times over 8 days... nobody ever answered and every single time the answering machine said it would be at least half hour wait. We weren't allowed to leave message. That could ruin the uhaul reputation... as it's NOT the way to run a business. So there Ya go...51 south Uhaul.. thumbs up all the way. Milwaukee St Uhaul... shut it down, as it seems to be doing it on its own.
Terri SNo clear instructions as to where to park the truck
Courtney LI was getting weird texts asking me to tow a trailer to another location. That is a weird request especially through a text.
Sue KIn order to have the paperwork required to drive the truck, we had to go home and print out the paperwork ourselves. Same hing when we returned the truck. That is the job of the rental place not the customer.
Vicktoria ELocation was excellent
Jill MAll the people I dealt with were very nice. However, I had originally expected to pick up my U Haul in Loves Park, IL and had made my reservations over a week prior to pick up. When I arrived in Loves Park, there was no available trailer there. They did help me find another one in Janesville WI, 30 miles away. This added significant mileage and time to pick up and return. The Loves Park folks also failed to mention that the Janesville location wouldn't be open when I arrived. The Janesville contact was very nice but the whole experience was very frustrating. The reservation system failed me on this occasion.
Valerie LI cant say how much I appreciated the persons help with unhooking the trailer for me since my husband was not able to be there with me. I would definitely recommend this location to anyone!!
Eric TEverything was pleasant and easy!!!
Toni RWhen I picked up the truck it had less than a quarter of a tank of gas. I had to put gas in just so I could reach my destination. I ended up putting more gas in than what I needed. I think all trucks should have a full tank of gas when it is picked up then return it with a full tank of gas.
Dave DThe ladies running this location didn't know how to hook up a trailer so I worry if some one shows up that doesn't but other than that the transaction and pick up/ drop off went well
Jordan GThere was ice in the inside so when loading one of the movers slipped and fell.
H OThere was nothing to complain about with any locations services. This is the 3rd time I've moved with U-Haul and every time is worse than the last. This marks the last time I will be using this service. I reserved my truck at the closest location to my first home 2 weeks in advance of my move. When I called the location 2 days prior to the move, not only did the location inform me that they did not have the truck I scheduled, but they didn't even see me on the schedule! I would've showed up prior to them opening the business with no truck to rent. When I arrived for check-in at the new location that had the proper truck (20 extra miles away) I spent an extra 20 minutes in the parking lot trying to get people that were able to answer the phone (my first 2 options weren't acceptable for your automated service) and was on hold for the entirety of the window. It took 30 minutes for a check-in process that should take no longer than 5.
Julia FThe windshield wiper fluid was empty, but the staff did have a small quantity available to get me on the road.
WILLIAM HThe guy was even in the truck with the keys keeping it warm to make sure I had a warm truck to go into. amazing service!!!! Definitely would go here for a rental again
Laura BVery friendly and accommodating. Made my move so much easier. I would recommend them to everyone!
AUDRA B