Customer Reviews for Better Properties of America
(Concessionnaire U-Haul dans le voisinage)

30 évaluations

14440 Union Ave SW Unit 1   Lakewood, WA 98498

(253) 336-6607

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(253) 336-6607

14440 Union Ave SW Unit 1
Lakewood, WA 98498

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Mandy Jess D. 
Évaluation :
1

Absolutely horrible location, property looked abandoned, nobody was there to complete the transaction and when i finally did make phone contact with somebody, my reserved trailer wasnt available and the substituted one was smaller and missing parts. Set me back two hours on my move date. Horrible experience.

ANDREW R. 
Évaluation :
5

Excellent service à la clientèle

MICHAEL C. 
Évaluation :
1

This is a crappy grass lot in a weird, sketchy location, no staff, no assistance. Everyone dropping off was totally confused. Some trailers looked like they had been there for years.

LINDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaleesa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
2

There is nobody onsite at this location. It took several hours before we got a return call. The area is sketchy, at best.

Curtiss C. 
Évaluation :
1

Not very well marked and the drop off is like a round about driveway. A gentleman who lives on the round about driveway had to help us park the truck and we still struggled. He's also had issues with people backing into his trees and property so thats why he came out to help us.

Andrea C. 
Évaluation :
1

There where no one to assist you when I call the manager of the lot he told me, to grab the trailer and to bring it back when I was done with out him been there

Fernando C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY ALAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
3

We were a bit confused since there wasn't a customer service individual at the drop off location we could verify return with but the trailer return went well.

DEIDRA B. 
Évaluation :
1

The lock to get to the keys was like it was welded shut. There was no one on the premises to help. The small building was gutted and looked to have been vacant for months.

Mallory G. 
Évaluation :
1

The U-haul sign was posted on an abandoned building. The actual trucks and trailers were located between several residential apartments with no clear office or staff. I had to call the u-haul customer service number to have them contact the dealer for me, at which point they informed me that the dealer had stepped out and would be back soon. Overall, I waited for an hour past my pickup time before someone finally came to help me.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine R. 
Évaluation :
2

I got the run around three different times and had to go to a different store to get my truck that was three times farther than were we ask to pick up

CLINT ANTHONY A. 
Évaluation :
5

Picked up a trailer noticed it wasn't tracking evenly behind my truck, finished my moved and dropped off the trailer in Spokane was informed the trailer tongue was bent and was accused of causing the damage. I'd recommend a more in depth check in process as I don't take accusations like bending a tongue lightly

ALEXANDER K. 
Évaluation :
1

Develop a better system with reservations. I had a reservation- showed up, and they said they don't have the truck. No one called me to tell me. Then they rerouted me to another location that wasn't even open yet.

Terrina T. 
Évaluation :
2

The unreliability of the u-haul reservation system makes me inclined to use a different network in the future. I booked online a month in advance. An hour before I was scheduled to pick up the truck, I got a call saying my chosen location did not have a 26' truck that I had reserved and the only other option was a location an hour and half drive away. They did give me mileage and a free extra day as compensation. My neighbor had a similar experience with u-haul earlier this summer. The online pick up procedures went smoothly.

Samuel H. 
Évaluation :
3

Rob and Desiree were amazing!

June Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber L. 
Évaluation :
5

My experience with this location to include customer service by Desiree was awesome! She was very professional and answered all my questions. Please acknowledge her accordingly for the fantastic customer service! Thank you! JR Collins

Junior C. 
Évaluation :
1

This location was a run down abandoned gravel lot in between a bunch of family homes. We were sent there from a previous location that would not accept our UHAUL. We had to do an online drop off because there were no personnel to drop off to.

Jonathan L. 
Évaluation :
3

Customer service was excellent at the rental location.

Suzanne F. 
Évaluation :
2

Just a empty gravel it with a drop box. It worked!

Chuck T. 
Évaluation :
1

The Lakewood location was in a tight residential area with poor signage. The personnel never came out to greet us or accept the equipment. It was like we were parking the equipment in their driveway.

Joshua M. 
Évaluation :
3

Location to acquire keys is not on property. Address for location already noted by Tracy (U-Haul rep).

Mark A. 
Non les évaluations ont été soumises pour cet établissement.

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