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Tyler K.
Customer Reviews for BG Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentalman seen that we received a newer 15ft u-haul since we were traveling back to PA from his location. The transaction was handled professional.
Thomas P.I was told if I wanted to extend a day let them know as a surgery took place and I would be the only one to unpack. The gentleman I contacted here tried to be comical and tell me I cant have everything I wanted. Then said I could come in at 4pm rather than 9am. As I'm going to drop it off at 12 he calls demanding to know when I was dropping it off. I let him know I was on my way. He said ok and hung up. I get there and hand him the key say I'm dropping it off. He says what was it a one way. I say yes and my name. He says ok well I will go out and get mileage shortly. I let him know I took a picture my mileage before and after as well as gas so i knew it was with in the contract. He was very short and unprofessional.
Nicole S.Drop site was a convenience store.
Elaine S.Very friendly and helpful. The return process was very easy.
Patricia M.Our destination had a drop off location but we were not allowed to drop off our specific type of rental at this location. We had to go to another town 30 miles away. Customers really should not have to be inconvenienced by the companies inventory control. If it costs a little more money to move inventory around then do it and pass the cost on. Have a good day! :)
Timothy P.Smelled like weed inside truck.
RICHARD C.Had scheduled for a Appliance Dolly, they didn't have it at the store where I picked up. Ended up borrowing one from neighbors house to use. I did in-store checkout because the store showed it was open Sunday at 10:00. The gentleman working didn't show up till 10:40 at location.
Aaron N.The website allowed us to reserve at 9 am, but the convenience store was not open until 10. Also, why allow an online reservation for self-guided pickup if there is no way to obtain the key without someone being there an hour after the reservation time?
Kevin J.Truck was dirty and the reservation center called to verify that my equipment was at the location and upon arrival was told they didn't have the appliance Dolly that I had reserved.
Aaron S.Not much help with getting unhitched from trailer.
ROGER J.The owner was very rude and also did not put the keys in the box outside so I could mobile check in. Was forced to go through him and he charged us an extra $33 (which was returned to us by your customer service graciously and very polite). The vehicle inside the cab smelt badly of incense and had a bunch of construction materials inside. The inside of the box smelt horribly of paint thinner and most of my belongings still smell that way!
Stephen A.Find someone else to run that location.
Stacey C.Great experience!!! Awesome!!!!Thank You.🌻
KAREN M.Everything went smoothly with helpful assistance by the management.
Floyd L.The guy came by to open the store at 10 so we had to wait for an hour for him. Then he couldn't find our reservation. Then we made it almost out of weatherford without our dolly we had paid for. He also is extremely hard to understand and had the music up so loud we couldn't hear him.
Ryan M.Perfect customer service
Tristan D.I made my reservation online and confirmed it with a human on the phone. Still somehow got charged for all the pads and dollies that I manually removed during my reservation and was told it was something I did wrong. Charged my card before telling me the total. Online it says 30¢/mile but it's 89¢/mile there? Waste of money and time and extremely unprofessional. I don't even know how this store is allowed to be open.
Jillian B.VERY POLITE & SUPER HELPFUL
NICHOLE M.Very amazing customer service Ali did great job very help full , very friendly there are only 5 star âï¸ âï¸ âï¸ âï¸ âï¸
JENNIFER B.Give this location 20 *'s
JUSTIN J.20 Stars
MICHAEL T.Ali was awesome! 20 stars!!
Jonathan G.Very friendly. Awesome job
Twila B.Amazing customer service from the gentleman at this location. He was so helpful and friendly!! 10 stars!!
Mallory J.Have used this location for two separate Uhaul rentals. Outstanding and professional service each time. Highly recommend using this location for Uhaul services and convenient store needs.
Freddy H.Other location let me down on a mission critical haul. This location in Weatherford helped make it happen. Great service.
John T.Very nice Location , Person very help full truck was very clean , this is my fist 🤜 experience very very happy Thank you BGs
Ever P.This location was very difficult to work with. I had my appointment set up to pick up my truck at 8:00am and no one was there till around 8:40am despite the location saying it was open at 7:30am. The man at the register also was rude when I was confused and pulled out my debit card thinking I had to pay through him since this was my first time renting a uhaul. Made for a later start on moving then I wanted and for a difficult transaction.
Andrew H.Computers were down and it took 25+ mins for a simple pickup. Location was a rundown gas station and storage place. The truck had no cruise control and had a sweet smell coming from the engine (coolant leak?) the entire trip.
Jeff L.They did not have the furniture dolly. When I asked for it they were very rude and said I would have to call U-Haul and find one somewhere else's. We're not helpful at all.
Dalton H.Friendly & great people. I'm renting from them again, very soon!!
Kandi F.Poor guy needed help .hes running a gas station amd the uhaul side
Crystal G.Great customer service and very friendly! Merci.
Alan T.Couple minor things first, cargo trailer needed swept out had small rubber bushing debris scattered on floor, second although trailer in good operating order had severely rusted door handle assembly and both wheels. This should either be refurbished or replaced to continue the Uhaul brand name!
Jason C.Great customer service. Nice people. Very friendly
Strider E.Friendly service. Would recommend and use again.
Audrey N.Oui
Jose V.Best location in Weatherford Oklahoma very nice store
John H.The truck was not sweeped out the blankets were 2 big piles in the cargo bay.
Wayne P.Well I got a email that said I ordered the 26 truck. But I got the 20 foot truck. I told him I ordered but he said I order the 20 foot truck
Tonia R.Best U Haul Location in Weatherford oklahoma
Hamza J.Where I picked it up at was wonderful. The place I dropped it off at was very rude. She said we went over our miles and I dropped it off a day early. She was hateful didn't know she was going to have a drop off today and was rude not my fault her sign says open 7 days a week. Won't ever darken her doorway again.
lora T.Excellent service à la clientèle
Mendy Z.Everything was fine.
cody B.We received the wrong number tailor with no paperwork. Only his word, that it could be returned anywhere in Tulsa or B.A. We were over an hour trying to drop off the trailer, but because of his mistake, we still don't know if it's ok. He should not be renting U-Haul
Annette H.Awesome friendly proprietor. Goes out his way to make you feel welcome. Je la recommande fortement.
Geo K.Returned truck early with half a tank of gas, but still had to pay the extra mileage fee. When we picked up the truck initially, it had a quarter of a tank of gas and we filled it up completely. I wish we didn't have to pay the mile overage since it was returned with more gas than received with.
Christina M.Hamza was amazing and very helpful! Saved us half a day!
Phillip M.