I originally planned to pick up at the waukesha location off of sentry drive and called multiple times, days in advance to confirm my reservation. i was told multiple times that i would receive a call 24-48 hours prior to confirm. i never revived that call. and when i call roger day before i was told i was all set. i arrived 15 minutes early to hear they did not have the tow dolly i needed and the workers proceed to l on speaker phone multiple places to find one. he was sweating and not acting professional at all. i was told to head to BIC motors where they had the dolly. we headed there and we never received the pre tow inspection and when we asked for help attaching the dolly, the worker told us he had never used one and didn't know how to install it. luckily my fiancÃ©e watched the videos on uhaul but for such a large company, i was expecting something better. me and my fiancee were moving across the country and country and the bare minimum i wanted was to feel safe pulling my car with his truck. i feel as though we did not receive that. in any future moving plans, i will probably avoid using uhaul due to the horrible communication and lack of knowledge about the equipment they are lending off to customers. and i dont think i would recommend uhaul to any friends due to the same issues.Makayla D.
Customer Reviews for BIC Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Waukesha, WI 53186
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 9h am à 4h30 pm
- Ven : 9h am à 3h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shaquida W.
Truck was dirty inside I requested pick up in west allis not Waukesha. Major inconvenience for me.Steven O.
See pick up informationDavid H.
Call your customer back when you say you will and follow through with your promises! Horrible experience with management and communication with UHaul.EMILY P.
The service was great. Unfortunately, the appliance dolly that we ordered was not in the truck and he did not have one on the premises. He did call the U Haul center down the road.....we had to drive over there to pick it up. Not impressed!!!!!Debra E.
Le client n'a pas laissé de commentaire.Lee Anne W.
Le client n'a pas laissé de commentaire.Mary M.
Didn't interact with anyone but drop off was easy.Kayla B.