Customer Reviews for Big Al's Furniture
(U-Haul Neighborhood Dealer)

778 évaluations

1515 Harbor Bl   West Sacramento, CA 95691

(916) 248-5477

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(916) 248-5477

1515 Harbor Bl
West Sacramento, CA 95691

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service when there pick up was reserved they tried to locate another location that had on one however I got a cargo van and it worked just fine thank you

JASON LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGO LARIOS 
Évaluation :
5

Very friendly and helpful. Will rent from this location again.

Gregory Gitchoff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Pesola 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Cunningham 
Évaluation :
5

Superb customer service.

Dexter Natuel 
Évaluation :
4

Very helpful with questions I had and got back to me the same day

Marie Aceves 
Évaluation :
5

This store made my move very smooth. I will definitely recommend them.

Dexter Natuel 
Évaluation :
5

Thank you so much for service

Thiago Guimaraes 
Évaluation :
5

Thank you. We needed to move a washer and the rental process was easy and the staff was professional and kind.

Megan Sawyer 
Évaluation :
5

Simple and easy drop off.

JANE RATHKAMP 
Évaluation :
5

Superb experience. ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie geremia 
Évaluation :
5

Excellent customer service as always!

Dexter Natuel 
Évaluation :
4

Please do not rent out a vehicle with a "check engine light" on. It is unsafe for a customer to be driving a U-Haul vehicle with the "check engine light" on and it is an un-nerving driving experience with this issue. But it seems this is an issue that does not concern U-Haul otherwise the vehicle with a "check engine light" on would not be in the parking lot as a vehicle to rent.

Rajeev Sehgal 
Évaluation :
5

You guys are the best! Thank you

Sara Khan 
Évaluation :
3

Though the service at the location was satisfactory my experience with my truck rental was not recieved the keys to the truck and found trash was left on the cup holder as i took pictures on the app and the distance i stated i would drive i recieved the truck with only a 1/4 of gas so i had to go fill up at gas station pay 50 additional dollars for it to fill up to 1/2 a tank. And while driving the engine on the truck began to make a loud screech sound unsure if it was the belt or fan but did not sound normal either way i reported it the lady at the counter of the furniture shop (where i rented the truck) after i returned the vehicle an was informed they dont do the maintenance on the vehicles they report that to uhaul so in short was not the best experience for the prdsiced i paid

Erik Benitez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricruz Solis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricruz Solis 
Évaluation :
2

Rented the truck to keep furnishings dry. The brand new box spring and mattress was soaking wet when I got to my destination. I planned to sleep on the night arrived. Ended up sleeping on the floor. That sucked after a long day in the trip and being 11 pm by the time I was unloaded.

Robby Brown 
Évaluation :
5

Excellent customer service. ⭐️⭐️⭐️⭐️⭐️

DE Natuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Guitarte 
Évaluation :
4

There was someone to meet me at 7AM when I reserved. The drop off was little confusing but I cannot blame that on the originating location. Good value and the convenience of one-way was of great importance.

Robert Whitaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSANNA LALLANA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio Barba 
Évaluation :
5

Good customers services

Tuan Duong 
Évaluation :
5

No improvement needed excellent all the time I will continue to use Big Al location they helped me relocate from new port beach to Sacramento. They helped me with all my local moves etc. I will continue to use them and fun fact me and his son share same birthday 11/23珞

floydette james 
Évaluation :
5

Superb customer service

Dexter Natuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen Monroe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD NUGENT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Faris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir Majeed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ansar Muhammad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Lucero 
Évaluation :
5

This location is very highly recommended! ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natalie Ryland 
Évaluation :
5

The whole experience was excellent.

LEONARD JOHNSON 
Évaluation :
5

This was an easy and simple experience.friendly and knowledgeable folks! I will use this business again and recommend to family and friends... J.R.

John Ripper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Butts 
Évaluation :
5

AAA+++

Dexter Natuel 
Évaluation :
5

Worked out great straight to point and I got the job done

Lewis Evans 
Évaluation :
1

Scam moving company

James Weldon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Lee 
Évaluation :
5

A1 service as usual.! ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
5

Friendly and Helpful. Everything went smoothly and perfect equipment for the job. Great customer service!

Rudy Artau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEILL HUNTER NORMAND 
Évaluation :
5

Excellent location as always.

Dexter Natuel 
Évaluation :
1

This was NOT my reserved drop off location. After I picked up the truck, the drop off location was moved against my will. Pain in the ASS getting to and from this site. Terrible traffic. When I dropped off, it wasn't clear where to drop off the key. NO SIGNAGE AT ALL in this regard. The U-Haul app froze up during the drop off process. I had to call U-Haul. No one could help me. I felt stranded. U-Haul is such a two-bit joke of an operation.

Peter Kerr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Martin 
Évaluation :
5

I have returned three 26" U-haul trucks and 2 trailers to this location since November 2022 and have received excellent service each time.

Jeffrey M Nakano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE SCHULTE 
Évaluation :
5

Our drop off location was moved to Big Al's, and we were very pleasantly surprised at the experience of the drop off. The people were welcoming and very friendly. The location was clean and the access to park was great. When selecting a location for our truck rental needs in the future, we will definitely use Big Al's!

Dawn Tumelty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhanniel Lopez 
Évaluation :
5

The staff was so nice and helpful after I had such a disastrous experience picking up the UHaul.

Kelly Kriss 
Évaluation :
5

A plus customer service.

Dexter Natuel 
Évaluation :
3

Staff at the pick up place were friendly and moderately helpful, They basically handed us the keys and told us to return the truck with the same amount of gas. The gas tank was on empty when we picked it up. It was lucky there was a gas station not too far down the road. My main complaint was that UHAUL switched up our reservation. I reserved a truck in Davis, CA and the day before the booking it was switched to West Sacramento. This meant driving our car 30 mins to pick up the truck, driving back to Davis (another 30 mins) and then driving the truck back to West Sacramento (another 30 mins). This added 1,5 hours onto an already long moving day. Add onto that having to look for gas in an unfamiliar area before we did the drive. Not the best experience. The truck was pretty dirty, but did what we needed it to do.

Clare Bond 
Évaluation :
5

Have the internet working

Patricia Salas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M Nakano 
Évaluation :
5

Customer Service always exceeded my expectations. ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Pearson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei Radchenko 
Évaluation :
5

Friendly and quick. Just want I wanted

JOHN HUSSEY 
Évaluation :
5

Convenient and excellent customer service this location offer! ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
5

I rated location excellant due to the great Customer Service that I received from the gentleman at the counter. I did not get his name, but he was very pleasant. So far as the truck I rented, it was quite dirty and lots of spider webs on it. So over all , everything worked out just fine.

Stephanie Berry 
Évaluation :
5

Excellent customer service, very easy to book online. Big Al's goes above and beyond! Will definitely use them again in the future.

Lori Marschner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca Riley 
Évaluation :
5

Awesome customer service no need for improvement

FLOYDETTE JAMES 
Évaluation :
5

great service at this location. No improvements needed.

Scott Harris 
Évaluation :
5

Heather was awesome

KELLIE WEISENBERGER 
Évaluation :
5

Easy & professional

Tiffany Pelkey 
Évaluation :
5

Can't ask for more. Always satisfied with the customer service this location provide.

Dexter Natuel 
Évaluation :
5

everything cool

GOLDEN COAST 
Évaluation :
5

Very happy with location associates

Mustakim Bukhari 
Évaluation :
5

The best uhaul location in town. Customer service is above and beyond.

Dexter Natuel 
Évaluation :
3

My reservation included 2 different forms of insurance, which were removed on the final rental contract. When I tried to have them put back on, the customer service person I spoke to acted like they had no idea to what I was referring. It was a trailer, and there was a separate towing insurance. But it was removed. And I don't appreciate anything being removed from what I selected on my reservation. For any reason, without asking me.

Jeannette Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Rodriguez 
Évaluation :
5

Very friendly and helpful.

Dominic Daizovi 
Évaluation :
5

Just keep doing what your doing. You don't need to change a thing.

Jeffrey Ellis 
Évaluation :
5

Quick, easy and convenient place to rent Uhaul. Best customer service in the area. ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
5

Big Al provides fantastic customer service and his furniture is classy and affordable.

Jason Kahawaiolaa 
Évaluation :
5

Nothing…The customer service was excellent.

JOHN HILTON 
Évaluation :
1

unprepared to receive customers... internet issues... this business does not open until 10 am and my reservation was at 7 am... POOR managing on part of U-Haul...

Robert Lopez 
Évaluation :
5

I couldn't be happier with the service. The equipment was the perfect choice and recommendation

Eric Hancock 
Évaluation :
5

very easy and very nice facility

cooper pannier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty Sequira 
Évaluation :
5

Renting at this place is at ease. Very smooth operation. A+ customer service!⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
4

The people at the drop off location were very helpful. They in fact grounded this truck and told me it should have never been released to drive in the condition it was in. They were very nice and extremely friendly and helpful.

Debra Nixon 
Évaluation :
3

the trailer was released to me without being properly inspected during the trailers service. As a result of poor maintenance inspection, no one noticed the the front axle on the trailer was not properly aligned, not connected to the trailer.

Matthew Sparks 
Évaluation :
5

A+++

Dexter Natuel 
Évaluation :
2

Owner of location charged more than what was agreed upon. He charged over $20 for gas for 30 miles on a truck! No way did we use 4 gallons. Not so sure we drove 30 miles either. We literally had the truck for 1,5 hours.

Bryan Watkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony jones 
Évaluation :
5

A+ Customer Service. Fast check out.

Dexter Natuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle wiley 
Évaluation :
5

Best location and customer service in the entire West Sacramento. ⭐️⭐️⭐️⭐️⭐️

Dexter Natuel 
Évaluation :
4

The experience there at Big Al's furniture was amazing. The customer service there the people who work there were just phenomenal. And to boot, she almost had me convinced that I need a new couch to go in the back of the truck that I rented haha. The only thing that I would I don't know recommend if you will, I had to take my car that I have probably put about $6 000 into trying to fix back down to the mechanic in Lodi and it was about I think 75 to 85 miles round trip and it cost me almost $200 for the truck and trailer and that hurt really bad. Other than that everything else was A- plus.

Shawn Flemig 
Évaluation :
5

This location is so convenient they awesome customer service I have used them 3 times even a big move from Newport Beach to sacramento went so smoothly and you can even browse through their furniture section for purchase! Awesome place with awesome people珞 Happy Customer Ms James

FLOYDETTE JAMES 
Évaluation :
2

Open on time

Radhakumari Patel 
Évaluation :
2

Of 5 trucks…only old ass truck. 4 brand new ford trucks next to my truck…mine 200k+ mile GMC truck reserved for me after not having what I reserved. Piece of shit truck and didn't even get was I reserved over 1 week in advance.. very disappointed

John Walshe 
Évaluation :
5

Satisfied

Valentina Zhidovlenko 
Non les évaluations ont été soumises pour cet établissement.

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