We had issues immediately with there not being enough air pressure in the front right tire - the drivers door also did not shut properly so my husband was driving with cold air on his leg the entire way to and from our destination with this uhaul.Jordan H.
Customer Reviews for Big Bear Food Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hamilton, ON L8P2S1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 3h pm
- Sam : 8h am à 4h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would love to know more information before I hit the road, like what type of fuel the vehicle runs, if vehicle has safety inspection, what my insurance entails, etc.SALAH K.
Le client n'a pas laissé de commentaire.Mike G.
The location was great and the staff were excellent. The vehicle had a non functioning right rear signal light, almost empty engine coolant and these things combined cost me my drivers certification on examination as it was an F class that required me to do an exterior inspection noting minor and major faults. I also drove for 2 days on a highway without working hazard lights or signal, which is extremely dangerous. I found out the light wasn't working when I did my own inspection for my exam. Also the blind spot mirror on the passenger side door is cracked. I have already requested for a refund, Thank you, HollyHOLLY LOUISE K.
Le client n'a pas laissé de commentaire.JOHN V.
Idk how a 1 way rental for 2 days was only $55 yet a 1 day rental from this location cost me $250! It was 111km x 89 cents/km. Suggestions from them to save me $ would've been most appreciated.Laurie B.
Customer service is always top notch at this location. I will always come here for my rental needsDENISEFRANCES V.
great customer service very friendly and helpfulMARY M.
Le client n'a pas laissé de commentaire.Edvair P.
I couldn't see the odometer as a â€œcheck tire gaugeâ€ and â€œchange oil soonâ€ warning was continuously on. Additionally, I have now received two different receipts, one which has charged me a $50 cleaning fee - which is ridiculous as the van transported, literally, 100 sq ft of fully wrapped flooring. There was literally nothing to clean. I would like this looked into and the charge reversed immediately.TODD H.
Le client n'a pas laissé de commentaire.Josie R.
The initial setup process was a real pain. I didn't know I had to do all that (identity verification, etc), beforehand, and it took 45 min because turns out that making a booking doesn't mean you already have an account you can log in with!Andrew L.
Signage outside the convenience store to indicate that this is indeed uhaul. If the truck was parked outside I would've never knownDAWSONE P.
Le client n'a pas laissé de commentaire.Dianne T.
Le client n'a pas laissé de commentaire.ROBERT M.
Excellent service at 1800gouhaul very helpful and friendlyMARYT M.
**The associate at the Big Bear Food Mart did not come out to do a check with me before giving us the keys to drive away.** The vehicle was not clean - there were used tissues in the door, and especially during covid this made us uncomfortable. Shortly after getting in the vehicle the Change Oil warning as well as the Monitor Tire warnings came on. While on the road we experienced some strange noises and poor brake quality. After pulling over and inspecting the vehicle, we noticed that there was a fluid leaking (seen in attached photos- along with suspected areas that it was leaking from). We stopped driving for 30 minutes to see if cooling the vehicle down would help, which it seemed to, for a while. Overall, we are pretty displeased with the quality of this rental and the experience. I will likely never use Uhaul Neighbourhood Dealers all together, because ultimately the vehicle was clearly neglected and seemed unsafe to be driving.BAILEY W.
The truck was not super clean inside, the light for the tires was ON. Please note that I rented 3 weeks ago the same truck and the light for the tires pressure was already ON. I do not believe it is well maintained. Though service provided is ok and location is close to where I live so it is convenient. But not as good as the location on Wellington.fabien S.
Le client n'a pas laissé de commentaire.paul H.
Le client n'a pas laissé de commentaire.HamiltonHome M.
The floor was covered in some sticky liquid upon entry. The cashier also wore no mask and only put his face shield on top of his head when prompted.Connor N.
I signed up for 24/7 pick up and when I log in to my account it was telling me to wait until the store was open. I had to call the customer support and they resetted it. When I got to the lockbox part, the key was not in the lockbox. I wasted 1,5h just to get the truck and they were only able to extend the return for another 30mins. Never using uhaul again.Princess B.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.MICHAELF B.
Fix your app and website. The page would hang very often when trying to send or review photos, as well as during contract acknowledgement on my Samsung Note 10+. I ended up getting frustrated and ended up calling after wasting 20 mins trying to pick up my truck onlineTaylor S.
Truck seats were covered in dirt and there was a strong manure smell. Tire pressure lights and oil warning lights were both on.Tycko C.
The person at the time of drop off is kind of rude. He doesn't know anything and is not helping at all. Plus the truck was not equipped with the dolly we requested and had to hold the furniture by hand. They then charged us with the Dolly amount and also added an additional day to our billling. I have to talk to representative to get my money back. Not a good experience.Kshitij A.
The store location need to change. They don't know how to talk to people and also your customers service is lie and waste of timeSanjaykumar S.
I pre booked but when I showed up they were very surprised I was there. They made me pay $100 and then said to come back the next day to get my money back but instead charged me another $15 the next day. They lied about the gas and said there was half a tank but there was a quarter tank (I took a picture of this). Now I've received an invoice and it says they own me $25 in returns but they should also be paying me $15 back so this will be very annoying to go deal with. Would never return to this uhaul location.Jennifer B.
The guy said that there was a mistake in the mileage. He said that the KM OUT was really 28612 instead of 28583 which is what it says on my contract. The odometer correctly said 28612. The guy wrote 28612 on my contract in pen, and said the problem had been fixed. But now I'm being billed for extra KM driven that I DID NOT DRVIVE. So I'm being overcharged $17.11, and I DO NOT HAVE TIME to go back to the store and argue with the guy. Also, he said that I would get a certain number of KM free, so he outright lied because I can see I'm being charged 0,59 for every KM driven. Also I asked what the insurance deductible was and the guy just shrugged.So I am pissed off. I want my $17,11 refunded to me. Please respondSANDOR A.
Not having 8 or so metal racks in the back with fresh animal flesh on it would be a real treat.Kathleen B.
Essential Service; excellent customer service.ROSLERPAPEE W.
- No moving pads, which were reserved - Took 15 minutes to get the truck ready.Samuel W.
The Vehicle broke on me twice and customer service was really slow.AMR A.
Le client n'a pas laissé de commentaire.DENISEE O.
Le client n'a pas laissé de commentaire.ROBERTS H.
My order included a dozen pads. There were none available, which caused me diffculties.Michael B.
I also charged extra for dolly and distance and no body answered the phone number and my email.MOSTAFA A.
Ensure the cargo area is clean. There was a pile of dirt and a garbage bag in the cargo area we had to remove before use.WINGYIPALEXANDER C.
Le client n'a pas laissé de commentaire.Amir A.
A 25$ cleaning fee? I am surprised at this hidden fee, as this is not disclosed.MOIRA F.
Le client n'a pas laissé de commentaire.Mehrdad M.
Le client n'a pas laissé de commentaire.Joel P.
Maybe make sure that store for pickup is open on time and that the u haul key is prepared for the time the rental starts... not 2 hours afterwards!!!!! Horrible experience, had to change all of our plans and customer service was unhelpful and actively rude.ANNLEE M.
The online check-in and drop-off were pretty slick, and particularly appreciated during COVID. Merci.Andrew P.
Le client n'a pas laissé de commentaire.BRYANALEXIS B.
Le client n'a pas laissé de commentaire.Rob H.
Especially now during COVID someone should make sure the cars are being sanitised between uses. Lysol wipes should be provided in truck for either the customers or people running the location to wipe down the cab.Hailey L.
Le client n'a pas laissé de commentaire.Robert B.
I was charged for moving blankets and the blanket bag in the truck was empty. When asked about this upon return of truck I was told by the location they couldn't help me because the shift of the man who rented the van out was over. I am still looking for a way to get a refund for this charge for blanketsMark K.
The van was dirty in the drivers cabin and more so in the cargo part. Dust, debris and something sticky was everywhere. Check-in process was complicated and I could simply to the in-store check-in. I still didn't get email with the final bill. I needed to use the app to find that out.Darko L.
Everything went well.RAYMONDP G.
Although the van was clean there was no mention about sanitizing the keys or steering wheel. That is a gap at this time with the pandemic. No-one checked the detail of gas level before the journey but instead did this at the return, I was told it was full and that seemed the case by the fuel gauge. No question answered about miles/litre. I drove 8 kms with a light load and had to put in 8 litres of gas based on a specially detailed fuel check (electronic device which was not used before taking the van. This seems overstated and unreasonable. I am very disappointed with this site and will not use that one again.SULEIMAN W.
Le client n'a pas laissé de commentaire.SEYED SOBHAN K.
Nothing at all service/help was excellentCAROLYN M.
Le client n'a pas laissé de commentaire.JANETTEELAINE S.
Le client n'a pas laissé de commentaire.Tushar P.
Clean between uses. Be friendly. Pay attention to your bookings when done in advance.TORRENALEXANDER S.
Le client n'a pas laissé de commentaire.SUVOJIT G.
Thanks it look greatQASIM A.
Despite UHAUL's alleged Covid protocols 2 employees (or owners) were not wearing masks inside the store. Their lack of regard for the health of their customers was infuriating. Also, I was asked for my drivers license and I advised that I had provided it online the previous day. It then took him 5 minutes to callup the required information as I was standing there surrounded by employees with NO masks! This was shocking and extremely disturbing.Fletcher C.
Le client n'a pas laissé de commentaire.BRYNNE M.
Le client n'a pas laissé de commentaire.Thomas S.
Very helpful and knowledgeable staff. I have rented from this location several times before. Thank you. / Regards, Mark AgnewMARK A.
Excellent location and the person that I dealt with for the rental was friendly and efficient. Thanks uhaulMICHELE A.
It was clean enough. Truck is old and tired. Sam and the Big Bear team are great. Mileage rates are way too expensive.Trevor W.
move your trucks to a differnt parking lot where the people working there are half decent people.Jimmy L.
Truck has a sign inside that said â€œif you don't sweep it out you will be charged a service feeâ€ the people who has the truck before us left it so dirty. And we had to clean it out before we started moving.PETERDALE W.
Hi, you can increase your trucks in your stores.I had to check many stores till find my requierd truck of this store.ThanksAli H.
Le client n'a pas laissé de commentaire.IONATANIERONIM S.
Great location, two blocks from my house. Made a short trip very much easier!DAVIDALBERTE B.
Clerk was rude, the truck was filthy and smelt like urine and cigarettes.LEE-ANNRUTH M.
Le client n'a pas laissé de commentaire.DAVID N.
Parking space is tight in front of the convenience store, especially you have a big truck to drop off/park.JI F.
Le client n'a pas laissé de commentaire.Saskia B.
Same. Truck was ready on time. Clean. It was explain to me about truck, petrol, insurance etc.. very nice and kind people at this location.ADNAN A.
Le client n'a pas laissé de commentaire.KENNETHJAMES W.
Website would not let me book pick-up and return from this location. I attended location and was instructed to call 1 800 GO U HAUL. The person who answered was also excellent and my request was processed properly. Revamp or check why your website doesn't allow for bookings from this location.KEVINF H.
Better COVID procedures. I chose to pick up online but had to go into the store anyways... Why give me the option of counter vs no counter when you ultimately force the customer to go to the counter??Julia K B M.
The panel covering the fuel tank was Brocken off and loose when I picked the truck up. Unfortunately it was the only truck I could get in the gta so I just took it. However it made it dangerous to load the trucK especially with the ramp down. The can of the truck smelled like smoke, and the truck was not locked when I got there so really anyone could have rummaged through it which isn't awesome at a time like this. Vehicle should be dis infected then locked after the return. I doubt this location did those things at all. And I would imagine there is still a used mask under the seat for the customer that has the truck todayMackenzie F.
When we received the truck the cargo area had not even been swept and there were screws and nails all over the floor. The cab of the truck was absolutely filthy and dirty water bottles were left by the previous renter. Not sanitary especially during covid! The worst part was it took us half an hour to pull out the ramp because a trap door in the floor of the cargo area had fallen down into a hole and was blocking the ramp from sliding out. Once we were able to move the metal panel down and could get the ramp out, it still left a huge hole in the floor that I fell into twice while moving our stuff into the truck! The situation was very unsafe while carrying heavy things!Karen J.
Was a great experience. Easy and fast and got me on my way no problemKyle V.
Le client n'a pas laissé de commentaire.Shawn S.
Le client n'a pas laissé de commentaire.Dana D.
Le client n'a pas laissé de commentaire.RAYMOND A.
All good!WILLIAM C.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Simon M.
Haven't yet recieved a final bill. Vehicle was very dirty with garbage left in the back. I had to climb over convenience store boxes to get to the back. Otherwise, everything went as well. I understand that staff are minimally entering vehicles during COVID-19Hayley R.
Le client n'a pas laissé de commentaire.PIERRE D.
Behave nicely with costumer. Listen to them carefully and answer them because they may not know how things work in u haul and they want you guys to explain themYUN HAN K.
Fuel was not at level on contract, and was charged an extra day on the rental even though it was returned more than 12 hours before the return time. Did not speak English well.Jared G.
Everything was timely and professional. The representatives were funny and helpful and attentive to all my questions and showed me the workings of the truck.jem S.
Le client n'a pas laissé de commentaire.Randy P.
Le client n'a pas laissé de commentaire.Chrystal D.
Le client n'a pas laissé de commentaire.Elena E.
Address systems issue for check out and return. Took me 70 minutes to checkout, which required a call to complete the process with a Uhaul agent over the phone, and 30 minutes to return the vehicle, which also required a call to Uhaul when the return process 'looped' to the start of the process once my credit card charges had been confirmed. Incredibly frustrating!Christopher H.
Super service!Andre B.
Vehicle was in poor condition. Steering was very loose and vehicle was making a number of strange noises. Most irritating is you upgrades me from a 10 foot truck to a 16 foot without asking (and charged me $10 more) and then I got charged $10 for gas even though I added gas before I brought it back.Hamish C.
Le client n'a pas laissé de commentaire.Baljodh S.