Le client n'a pas laissé de commentaire.
jordan S.
Customer Reviews for Big Boy Texas Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They charged me for extra miles I did not make and charged my card for $98 and I want it back.
angie B.Location didn't want to accept the truck saying it was too big and for us to find another U-Haul to take it to.
Dorene N.See my Google review. This place name has changed and you all need to make the change because this is in the middle of no where. Street dogs were running in the streets and the filers. The name of this place is Kong Kustoms. Same address, different name and U-Haul branding is not visible.
Camelia T.Location did not have all of requested and paid for items and provided us a truck that had a flat tire. Little to no actual customer service.
Chelcie F.My issues are more with U-Haul itself, rather than t his location. This location was ok. It was a repair shop, with U-Haul as a side operation. My problem is, I made a reservation 3 weeks in advance to pick up close to my house. When it came time to pick up a trailer, I was told I had to drive 20 minutes away to get a trailer. This happens every time I rent from U-Haul and frankly, I believe it happens because there is no competition. There is no alternative if I wish to rent a trailer. If U-Haul had competition for trailers, I believe they would take better care of their customers. I might be wrong, and they just might not care about their customers and competition might not do anything to improve this process.
Steven R.I requested a dolly and never received it.
Cheyanne A.drop off was great, in and out at no time and soo smooth. Great customer service help..
ERICK H.No recommendations
Mark L.Very friendly and accomodating.
Brandon R.Very profesional, will rent from this location again, I rented a 12' X 6' covered tandom trailer that was almost new.The dealer helped with securing the hitch and making sure the signals were operational.
Ken L.I returned my equipment on December 30th like my contract said too. They did not contact Uhaul saying I returned my equipment. I received and email 2 weeks later saying the equipment was never returned. After Uhaul reached out and got the confirmation I did return my equipment he said I returned it late. Which is not true at all and now I am being charged extra because of their incompetence.
Zachary B.The pick-up location was closed when I arrived at my scheduled pick-up appointment time with no employees present. I had to walk through the pick-up process over the phone with the owners of the establishment as they wouldn't be back for "another 30-45 minutes". Thankfully I have experience hooking up to trailers on my own or this could have been a very difficult and more unpleasant experience than it was.
Levi H.The truck was full of cat hair and a foul smell. The tank also was not full.
Cletus M.