Customer Reviews for Big Boys Toys
(Concessionnaire U-Haul dans le voisinage)

48 évaluations

25 New Ventures Dr   Bozeman, MT 59718

(406) 587-0303

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 587-0303

25 New Ventures Dr
Bozeman, MT 59718

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen M. 
Évaluation :
1

I was charged for insurance when I turned it down online and at pickup. I was told it would be corrected at the other end it was not, I was overcharged and no one seems to care or did anything they said they would

Daniel M. 
Évaluation :
3

Tell them you'll be charged extra if you move the dollie or blanket and how much. My bill was 40 dollars higher than I was expecting.

RUTH A. 
Évaluation :
5

Great guys! Phil was very professional and helpful. He also cleaned a very messy cabin after a very long 2,300-mile trip.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Very convenient drop location. Was able to drop after hours

Elijah S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BUD DARWIN C. 
Évaluation :
5

Nothing they were all very helpful and efficient

Susanne D. 
Évaluation :
5

Rented several times in the past. Never a bad experience. This location was probably the best so far.

MICHAEL B. 
Évaluation :
5

Excellent customer service and Montana friendly.

Colleen D. 
Évaluation :
3

I reserved a 26' truck for 2 days in Bozeman MT. Then 2 days before I was to pick up the truck someone from Uhaul in Billings MT called and said I could only use the truck for one day. She was rude and not understanding when I told her I needed the truck for two days as I had originally planned for. Finally after putting me on hold forever she said she had a truck I could use for two days at a different store location. Then the morning of my moving date while literally on my way to pick up the uhaul truck another person from uhaul in Billings called and said they had no truck for me to rent. I complained that I had to have a truck as I was moving today and needed the job completed by tomorrow end of day. This person was much more pleasant to deal with and they found a 20' truck I could pick up at 10:30am rather than 8am as planned. So in the end I did get a truck for two days but it was a smaller truck and I had to go to yet a 3rd uhaul store and I missed the morning hours of having the truck but was still charged for two full days. This was a terrible experience and I will be looking else where the next time I need a moving truck/company. Uhaul has issues with their reservation system and at least one employee in Billings that has no business working with people.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

I arrived early before the business was opened. When the guy got there he helped me before he opened up. He was real friendly and helpful. I'll use him again if I go that way

Bren F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
5

nothing to improve on , everything was easy and quick

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yueh-Way S. 
Évaluation :
5

Fortement recommandé!

IOANA S. 
Évaluation :
1

The low rating is for the Uhaul experience, NOT the location. I reserved a pick up location that would have only meant a total of 10 miles of use of the truck. Instead, U-haul booked me a pickup location 10 miles from my requested location. I had to pay for a 20 mile round trip of mileage and gas totally 35 miles use of a small truck. U-haul was miserable to deal with, and even the pickup location informed me how horrible working with U-haul is. So what would have cost me perhaps 30 dollars total cost me 55 for the extra miles and gas. All I heard were excuses from U-haul instead of them trying to help me. U-haul sucks

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W. 
Évaluation :
5

These guys are awesome!

Joseph P. 
Évaluation :
3

The vehicle was clean on the outside but the inside was not. Probably was not cleaned after the last renter. I did clean it for them when I returned. Vehicle drove nice. The guys were friendly and the checkout on the internet was quick and easy.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Uhall was well below half. Just around under 3/8ths of a tank Used it for a few hours and drove around 20 miles. Filled it up to a bit above 3/8ths and then was charged 52 dollars for gas. People art the drop off location I was at were very helpful and refunded me the money. Just frustrating it even had to occur.

Marielle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
3

The inside of the uhaul was dirty and I had to clean it out. I also had to ask the folks who put the trailer on my car to check the lights, etc.

Katie G. 
Évaluation :
3

You again changed my location - corporate was awful the local people were fine

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca K. 
Évaluation :
5

Brad was a big help connecting an argumentative hitch. He was able to dig up some extra parts to make the connection

dean O. 
Évaluation :
2

They told me just to leave the vehicle where it was and that I'd get check it papers with in 3 hours. I told them to do a walk around with me and I filmed the return condition and mileage. Fuel was left with the required 11/16 but hours later I get chartered because they checked in at 5/8. I'd bet the you the boy wouldn't know 11/16 is. Crap to be charged $15 for fuel because they do the paper work when your there.. Also the 6 times calling the 800 number the hold times where up to 51 minutes. Truck quality and performance were exceptional. I have commented to friends how nice the truck was. But fuel thing seemed to ruin it.

Michael N. 
Évaluation :
5

Truck needed an oil change, new windshield wipers & could've used a good wipe down on the interior. Otherwise pick-up & drop-off was easy

Aaron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
3

U-Haul made me wait even though an identical trailer was sitting right in front of me, because it was reserved by someone else. I had to wait when "my" trailer's previous renter returned it late, then it had to be inspected, cleaned, and checked in to the system before I could have it. The other trailer, which was ready to go, was still sitting there when I finally got on my way an hour late. Not logical, not customer-friendly.

Nathan L. 
Évaluation :
5

Good customer service

ROBERT R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

Big Boy Toys was great to work with! Very accommodating! Other uhaul locations weren't at all. Very smooth transaction, they worked with me everyday possible! A++++

MELISSA B. 
Évaluation :
4

Very friendly and helpful

GRAHAM N. 
Non les évaluations ont été soumises pour cet établissement.

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