I had originally booked a 24/7 pick up and when my pick up location was changed, it seems that changed but was not made known to me. I waited over an hour to get the keys to the truck and finally, when I spoke to the location owner, I was asked to text my photo ID and a picture of my credit card. We had already provided payment info and sent the photo ID info Over the night before (as part of that 24/7 pick up we scheduled), so I was not going to provide that info via text to a stranger. I called the local UHaul hub and they were able to confirm that I did not need to send that to them. As for vehicle condition, we picked up the truck with just under a quarter tank of gas which would have been fine if we were in a more metro area. This location was in the middle of nowhere and we had to run with the gas light on to the nearest gas station that was 15 miles from us. We weren't going to run out before we got to the station but it was a huge inconvenience when we were already an hour late and our movers were waiting for us to arrive with the truck. As for the interior, it was pretty gross. There were spills on the dash and dirty handprints all over the interior. If everything else had gone as planned, I probably would have been able to brush this off but it ended up just being the cherry on top of our horrible-experience-sundae.PAUL W.
Customer Reviews for Big Boyz Toyz
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Dwight, IL 60420
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The business wasn't open even though we arrived at the time the business posted they were openMARY M.
Le client n'a pas laissé de commentaire.Jeremy H.
Best serve only local customers location type.Eran B.
The guy sounded like a dick over the phone and had know idea what the fuck he was doing. I would not suggest to anyone. Uhaul sucksJORDAN F.
It's been over3 weeks since my u box was picked up from my house and it still hasn't left Illinois. No one has been able to give me an exact date for it's arrival in Arizona . Heads up anybody thinking of using their services should reconsider!!! This company is very unorganized the right hand can't find it's own ass!Brian B.
This location was not somewhere I would ever go back too. I received no paperwork , there is no office or anything at this location but someone house. The attendant drove up on a riding lawn mower drinking a beer and started yelling at me to get of his property. Truck was parked in the weeds two foot tall grass. I had to text my credit card information to some person that was not on-site and I had no idea whom they are. I had to cancel my credit card in fear that I had just given my information to a hacker. Please don't send anyone else to this locationKenneth B.
Don't use Big Boys Toyz. They lie and are not dependable.Cindy W.
The only problem I had with the whole experience is that I honestly did not know if I was going to get a truck for my move to Florida until the last hour. I did enjoy driving the truck and the trip went quite well. I would recommend Uhaul to a friend.susan A.
Junk everywhere. No one thereJeffrey M.
Nothing to improve. It was easy, fast and the prices were beyond reasonableTony M.
Le client n'a pas laissé de commentaire.Darcy G.
Terrible customer service. Address given was not even correct pickup location. Sign on building said they had moved to another address. When we called to pickup rental we had to hook up equipment ourselves and send photos of equipment along with credit card and drivers license info. We did not once meet an in person associate during the whole process!!Kenneth R.
The drop off point had moved n did not see the change until I left the keys. So no way to have someone check the truck before I left it.Nancy W.
Verify address with dealer. There is a sign on the door that says to go toa different location.HAROLD W.
Le client n'a pas laissé de commentaire.Richard A.
Location is wrong. It moved and there are no signs until you get to the door down an in paved road. Now it's inside a casino.Edgar C.
Le client n'a pas laissé de commentaire.DEREK D.
I would not EVER recommend that your company uses Big Boyz Toys. My entire experience with the company was horrible. I was told my 3 boxes would be in a climate controlled area. It was not! I had to call several times to get a response on when I could have them delivered. When they were delivered he did not even open the boxes from being screwed shut. He charged 225,00 $ to deliver my boxes which is highway robbery. He delivered on a Saturday and was to return that Monday or Tuesday to take them back. I had to call on Wednesday and was told he forgot! This was the worst service I have ever had. Please don't let this happen to any of your customers.Rita C.
Be up front on ALL COSTS associated with the move. I was quoted 2 100 $in Phoenix, Az., I added one extra Ubox, and wound up paying over 3 100 $when all was done. Terrible communications with anyone from Uhaul, until I called corporate. AND I was charged an additional 253 $two weeks after I received and unloaded and returned my Uboxes to Uhaul. I had to then contact Uhaul and spend hours on the phone to rectify the over charges. Never again!!!!Brian K.
The people were nice but you really couldn't tell if this was a U-Haul dealer. It looked more like a scrap yard the trailer it self was in the weeds and the driveway was gravel and muddy.Ronald J.
There was no one there. We called and then waited for someone to call back. When they did, they just told us to leave the trailer and they would take care of it. We took photos in case they said we never returned the trailer. Praying they marked that it has been returned.gerald R.
The owner went far and above his job and picked up our tow dolly at a local car dealership for us because our vehicle transmission completely broke down. We were unable to return the dolly ourselves. He was very quick to answer the phone calls, as well.Janet M.
We were not notified of the proper location. I was sent to Big Boys Toyz and not open. Then sent to lil' Mays gambling parlor to pick up car trailer, lady working had no idea how to hook up trailer. I had to hook up and send pictures to zone supervisor Jeff. Absolutely terrible service, then was over charged for rental...original contract said 55 $was charged 85 $+22 $!!!!! I had to drive uhaul truck from Pontiac Illinois to Dwight Illinois to get car trailer. 25 miles out of my way!!! Although zone supervisor Jeff was very nice to me. Why should I use Uhaul again?? Then when returning truck and trailer was sent from Waverly Tennessee to Dickson Tennessee then to Fairview Tennessee!!!!! Come on people!! I am NOT a happy customer!!!! !!!!!!!!I deserve a refund or something here!!!!Nathaniel M.
It takes too long to deliver the boxes. Would never do this again or tell anyone else to do it. The dealer where I rented the boxes never put in the right information that I wanted them to be delivered to my house and that caused a delay.Maurice L.
Put key in lockbox and called to confirm the next day.Tyler C.
This was quite possibly the worst rental experience I have ever had. On the way south I stopped at my chosen pickup location to check on the trailer and its availability. She was unable to give me any real concrete any information due to how your system is set up and could only say that she did not have a trailer currently and did not expect one in and that I would be contacted a day prior to. I took that for what it was worth and moved on. On a good note, I was contacted two days prior and told that there would be one available and that due to the pickup location being different that I would be given an extra day at no charge to accommodate my inconvenience. While it wasn't a perfect scenario, I appreciated the effort and took the offer and moved on again. Here is where it begins to get ugly. I contacted the pickup location the night before and left a message to verify its availability since it was out of the way from my original pick up location and did not want to drive the extra distance without knowing it was there. It was after hours so I did not expect a call back. I did the same in the morning but apparently it was before they opened but even after they did open, I still did not receive a call back. I called again after they opened and was told yes, they did have a trailer and would be waiting for me. Good deal rightâ€¦. wrong. I drive to the location where the text said to go and what was listed as Big Boys Toyz. That location is no longer a U-Haul pick up location. It was a small business in the middle of a cornfield and fortunately and though it was closed I found someone working outside who said it was at Lilly Mays a couple of miles back into town. I was not given an exact address except that it was by the McDonald's. Small town only one McDonalds should be easy rightâ€¦Wrong. I am literally parked in front of the McDonald's do not see it and called again, I told her where I was and she gave me instructions and I followed them. No U-Haul that I could find. Since it seems apparent that not even the employee knows where she is located, I did an internet search for Lily Mays. I found a place called Lily Mays Gaming and thought ok well let's try that. I drove to that location and low and behold it was not more than 50 yards in a little strip mall not from where I was sitting. There was no sign and the two trailers that were there were at the end of the building and not easily visible. At least I am there should be good rightâ€¦wrong. I go in and begin to talk to them and apparently, she is having computer issues and cannot process my order. I wait 20 minutes while she tries to figure it out to no success. So, I say how about I go get the trailer hooked up myself and you can keep working and perhaps by the time I get back you will have it handled. So, I go and get the trailer and see about hooking it up. Should be easy rightâ€¦wrong. The chains hooks do not fit through the hooks on my hitch and the bolted chain rings have loc-tite onJason S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.tim B.
Le client n'a pas laissé de commentaire.Don H.
I was treated like a king. I could not be any happier than I am. Big Boyz is the best. Also U-Haul went above and beyond to see that I was taken care ofJAMES C.
Customer service was excellent!Laurie C.
Le client n'a pas laissé de commentaire.john M.
The rachet straps needed to be Oiled. They didn't want to loosen. Then they didn't want to tighten. The lady didn't know anything about the equipment.Robert A.
Le client n'a pas laissé de commentaire.stephen M.
Le client n'a pas laissé de commentaire.Millicent H.
Give me my Uhaul where I ordered it. Answer 800 number promptly and fix your website very poor cannot do updates.mark R.
Le client n'a pas laissé de commentaire.Don H.
Le client n'a pas laissé de commentaire.Grapevine M.
Le client n'a pas laissé de commentaire.john M.
Le client n'a pas laissé de commentaire.Patrick M.
Understood, and was notifying people about my bad experienceMATT S.
Friendly, helpful and easy to check the equipment in.Patrick M.
Le client n'a pas laissé de commentaire.Jason Z.
Le client n'a pas laissé de commentaire.HARRY D.
Le client n'a pas laissé de commentaire.shari B.
Le client n'a pas laissé de commentaire.Don H.
Le client n'a pas laissé de commentaire.david F.
after calling 800 number I resurved a tow dolly I was told at first it was at McCoy marine in coal city .called to veryfie and were told didn't have one.called back 800# then was told it was in Dwight. so called Dwight and it wasn't in called back 800# and was told supervisor bringing it personaly to Dwight THANK YOU.now feeling quit relieved again thank you saved me a lot on towing chargeslee G.
Helped us tremendously throughout our move.Juleigh M.
Stephanie was very helpful and professionalDave S.
Le client n'a pas laissé de commentaire.John G.
I asked the lady who set it up if they would have a tow bar and a ball to attatch to my jeep. Big boy toys is where I picked it up and they didn't have a bar. I had to drive around Dwight for an hour to find one. Other than that everything was smooth.tyler G.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.david T.
Le client n'a pas laissé de commentaire.Lance L.
Friendly, helpful staff. Close location for pick up. Was in and out in no time at all. Wish I could give more than 5 stars!Lance L.
Le client n'a pas laissé de commentaire.Mike R.
Le client n'a pas laissé de commentaire.JASON W.
Le client n'a pas laissé de commentaire.Matt D.
It was great the people were reslly helpful and courteousRoy S.
Le client n'a pas laissé de commentaire.Stephen Y.
The lady at the front desk was extremely helpful and very easy to work with. Great experience.Tanya P.
Le client n'a pas laissé de commentaire.mark B.
Le client n'a pas laissé de commentaire.Andrea B.
We were told to have the trailer back by 4:40 at our drop off location on Saturday. We dropped it off before noon and good thing because they closed at noon. Need to verify hours at other locations.Denise E.
Le client n'a pas laissé de commentaire.Allen G.
They never came out of the office to look over the equipment. They did not sign the return agreement. They told me to take it out to the lot and drop it off. In front of the office door was a big muddy mess you had to navigate around. There were two loose dogs by the front door.Michael R.
We dropped off truck on a Sunday and location was closed and we received either a text message or email advising truck was inspected and was returned back in good conditions just like when truck was picked up.edie M.
Le client n'a pas laissé de commentaire.Anthony K.
Le client n'a pas laissé de commentaire.JANET B.
Have a bigger selection in Illinois.DAVID I.
Le client n'a pas laissé de commentaire.JOHN M.
This location was excellent..however uhaul them self was rude i reserved a 20ft truck this location had one coming in uhaul sent it somewhere else so i had to use a 10ft truck that this location had there...when i called to talk to uhaul the guy was VERY RUDE!!!!!!!!! if u tape the conversations like u say u do then listen to it.....He is not a people person at all and u haul should know when they have a reservation made a MONTH ahead of time where their trucks are and where they are going....just saying ....9 months ago uhaul did the same thing to me when i rented a truck for my son to move i reserved it 2 or 3 weeks ahead and had to drive 40 miles to pick it up and 40 miles to take it back..i was not driving 35 miles to pick up a truck when i reserved it a month ahead 5 mile out of town...i will question if i use uhaul again or reccomend uhaul...the location place at Big Boyz toys was awesome they were so helpful and she tried getting the truck and she was very nice and did a outstanding job.....UHAUL could take some lessons from her....just saying.....i am moved and i am glad it is over....MARITA H.
Nothing it went very wellChris C.
Le client n'a pas laissé de commentaire.KYLE N.
This rental location was not convenient for me. I had to drive 20 miles each way for pick-up when there are three or four U-Haul rental locations in my town.ROBIN P.
Le client n'a pas laissé de commentaire.ALLEN G.
Le client n'a pas laissé de commentaire.LARRY N.
Everything went well.DAVE B.
Le client n'a pas laissé de commentaire.Kevin M.
Everything was excellent!! Thank you!!Cindy K.
It was unfortunately way out of the way but at least a truck was available when I needed it. Very helpful staff.ERICK H.
Le client n'a pas laissé de commentaire.Larry R.
Le client n'a pas laissé de commentaire.TAYLOR B.
Stephanie was very helpful setting up this rental.RAY P.
Le client n'a pas laissé de commentaire.LEAH S.
Le client n'a pas laissé de commentaire.CATHERINE S.
Rates need to be more consistent. I requested one pickup location where there are 3 uhaul dealers and was given a different location 15 miles away. Was a big hassle. The rates were 180$ cheaper online than I paid in store. Was not happy with my experience. I requested a uhaul rep call me and no one ever did. Based on my current experience I would not recommend uhaul unless it was the only option.SEAN M.
Le client n'a pas laissé de commentaire.gary N.
Excellent service. I needed a certain size trailer and they made sure that it was available when I needed it.Terrence G.
Uhaul personnel help was very helpful about my problem w/ the water leaking on my belongings.Charles V.
Le client n'a pas laissé de commentaire.BRETT K.
Big Boyz Toyz was great the issue what with the U-Haul company in general not having a truck available to me when I had people ready to help.MAT A.
Le client n'a pas laissé de commentaire.MIKE T.
Le client n'a pas laissé de commentaire.SHANNON K.
Le client n'a pas laissé de commentaire.DEBRA P.
I hurt my back/neck while trying to hook the trailer up. I was told to go out hook up the trailer and check the lights and then come back in to finish the paperwork.RICHARD V.
Was told everything was fine and then was charged for gas when the needle was where it was they should be closed for deceptive practices I will never use them againfrancis K.