Évaluations des clients Big Boyz Toyz

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Big Boyz Toyz

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Tyler C. le

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Put key in lockbox and called to confirm the next day.

Jason S. le

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This was quite possibly the worst rental experience I have ever had. On the way south I stopped at my chosen pickup location to check on the trailer and its availability. She was unable to give me any real concrete any information due to how your system is set up and could only say that she did not have a trailer currently and did not expect one in and that I would be contacted a day prior to. I took that for what it was worth and moved on. On a good note, I was contacted two days prior and told that there would be one available and that due to the pickup location being different that I would be given an extra day at no charge to accommodate my inconvenience. While it wasn’t a perfect scenario, I appreciated the effort and took the offer and moved on again. Here is where it begins to get ugly. I contacted the pickup location the night before and left a message to verify its availability since it was out of the way from my original pick up location and did not want to drive the extra distance without knowing it was there. It was after hours so I did not expect a call back. I did the same in the morning but apparently it was before they opened but even after they did open, I still did not receive a call back. I called again after they opened and was told yes, they did have a trailer and would be waiting for me. Good deal right…. wrong. I drive to the location where the text said to go and what was listed as Big Boys Toyz. That location is no longer a U-Haul pick up location. It was a small business in the middle of a cornfield and fortunately and though it was closed I found someone working outside who said it was at Lilly Mays a couple of miles back into town. I was not given an exact address except that it was by the McDonald’s. Small town only one McDonalds should be easy right…Wrong. I am literally parked in front of the McDonald’s do not see it and called again, I told her where I was and she gave me instructions and I followed them. No U-Haul that I could find. Since it seems apparent that not even the employee knows where she is located, I did an internet search for Lily Mays. I found a place called Lily Mays Gaming and thought ok well let’s try that. I drove to that location and low and behold it was not more than 50 yards in a little strip mall not from where I was sitting. There was no sign and the two trailers that were there were at the end of the building and not easily visible. At least I am there should be good right…wrong. I go in and begin to talk to them and apparently, she is having computer issues and cannot process my order. I wait 20 minutes while she tries to figure it out to no success. So, I say how about I go get the trailer hooked up myself and you can keep working and perhaps by the time I get back you will have it handled. So, I go and get the trailer and see about hooking it up. Should be easy right…wrong. The chains hooks do not fit through the hooks on my hitch and the bolted chain rings have loc-tite on

David S. le

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Le client n'a pas laissé de commentaire.

tim b. le

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Le client n'a pas laissé de commentaire.

Don H. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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I was treated like a king. I could not be any happier than I am. Big Boyz is the best. Also U-Haul went above and beyond to see that I was taken care of

Laurie C. le

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Customer service was excellent!

john m. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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The rachet straps needed to be Oiled. They didn’t want to loosen. Then they didn’t want to tighten. The lady didn’t know anything about the equipment.

stephen m. le

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Le client n'a pas laissé de commentaire.

Millicent H. le

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Le client n'a pas laissé de commentaire.

mark r. le

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Give me my Uhaul where I ordered it. Answer 800 number promptly and fix your website very poor cannot do updates.

Don H. le

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Le client n'a pas laissé de commentaire.

Grapevine M. le

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Le client n'a pas laissé de commentaire.

john m. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Le client n'a pas laissé de commentaire.

MATT S. le

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Understood, and was notifying people about my bad experience

Patrick M. le

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Friendly, helpful and easy to check the equipment in.

Jason Z. le

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Le client n'a pas laissé de commentaire.

maynard o. le

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nothing

HARRY D. le

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Le client n'a pas laissé de commentaire.

shari b. le

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Le client n'a pas laissé de commentaire.

Don H. le

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Le client n'a pas laissé de commentaire.

david f. le

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Le client n'a pas laissé de commentaire.

lee g. le

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after calling 800 number I resurved a tow dolly I was told at first it was at McCoy marine in coal city .called to veryfie and were told didn't have one.called back 800# then was told it was in Dwight. so called Dwight and it wasn't in called back 800# and was told supervisor bringing it personaly to Dwight THANK YOU.now feeling quit relieved again thank you saved me a lot on towing charges

Juleigh M. le

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Helped us tremendously throughout our move.