Customer Reviews for Big G Tire
(U-Haul Neighborhood Dealer)

287 évaluations

306 E Osage St   Pacific, MO 63069
(Center of Town)

(636) 257-6067

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/30/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(636) 257-6067

306 E Osage St
Pacific, MO 63069
(Center of Town)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/30/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Malarchick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Slimmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Peters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Lucasey 
Évaluation :
3

When standard pick up is a choice and selected, someone needs to be there. When I call Saturday at my reservation time and am explained that business aren't open on Sunday…. my reservation clearly says Saturday and I stated that I'm here to get my truck and nobody is here, cause it's Saturday, the time of my reservation. Then was forwarded and the business personnel answers the phone "Hello" vs Uhaul of pacific, bob speaking would be appropriate as I had to ask, 'Is this Uhaul?' Your app or my phone (I think it was your app) kept deleting pics I was taking when turning truck in making it frustrating and I had to call again to uhaul, so it wasn't that convienent.

Joseph Blackburn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Case Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott cantrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Strauser 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie Wortmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Fobes 
Évaluation :
4

Friendly and accomodating

Dee Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Percich 
Évaluation :
5

Super easy experience! People were great to work with!

Michelle kaufmann 
Évaluation :
5

Service was great. I would like to be able to let someone know when dropping off after business hours.

Martin Beers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY BRANHAM 
Évaluation :
5

Staff was professional and more than happy to help with last second reservation.

Miles McGreehan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan Casey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Oliver IV 
Évaluation :
4

The process to return truck with no personnel was to cumbersome. It took too long. In addition, I was going to be charged an extra $21 for gas despite my photos that tank was filled exactly if not more than what I picked it up at. I feel as if the gas meter and having to manually slide over to where gas amount is not helpful, and in fact, customers pay more. I had to also add comments about gas charges, and only then did it not charge me and successfully returned truck.

Trisha E Rodgers 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin Hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Frederick 
Évaluation :
5

Very nice people. They were a big help for my old sore back!!

Rich Leslie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Shovlain 
Évaluation :
4

Good rural establishment.

Dennis Hecht 
Évaluation :
5

Extremely helpful and it was a quick check for equitiptment turn in!

Joanna Marriott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa McNear 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES GASTLER 
Évaluation :
4

No wait to pick up the truck. It was in the front and very clean. Clerk was very nice and polite. Easy drop off process too.

Lori Ruscitti 
Évaluation :
1

The U-Haul truck severely needed a alignment and kept sounding like it was making loud ticking noises

Marty Mccreary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur gann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Thiemet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS TOOTHMAN 
Évaluation :
4

No follow thru after pickup. Got 2 different charges.... one before and one after return with no explanation.

PAM BENSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY PHILLIPS 
Évaluation :
1

Lots of problems with mobile pick up, lock was very sandy and hard to open, had to use a knife. Was not informed of the 30 mile in town limit either.

Kyle Bealer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR LAMOTHE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR LAMOTHE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt Tobben 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet Moser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Susa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Mueller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA Capriglione 
Évaluation :
1

When we received the final invoice there was a $20 charge that wasn't specified at pick up for special services. We were told $20/day over the four day rental and expected that, but extremely disappointed at a "special services" charge of $20. Not recommending UHaul to anyone!

Jill Lawrence 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay Albretsen 
Évaluation :
5

Need to change how you return the truck after hours. I had a very hard time trying to do this on my phone. After about 45 minutes of trying I gave up. Its the code that its asking for is the problem. You cant go back and forth. So them they send another code. Just something you should know. But Jeff from Big H Tire was awesome. Thanks to him...

Spring Steele 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Lucian Arrais 
Évaluation :
5

15 ft truck. Clean, drove well. Air conditioner blew warm Air, did not get cold at all. The float on gas Guage did not move as I was putting gas in it. I was checking it to bring back to required amount and I put way too much fuel in it. I was charged for the extra 29 miles driven but put in $90 of gas to go 129 total miles. Reminds me of the old beater trucks uhaul used to have. Unfortunately I have to rent another one today

Kevin McCown 
Évaluation :
1

Terrible service terrible customer service terrible everything and they gave me 50 dollars back after waiting 6 freaking hours for them to come cut a lock they left on it off

Darien Raynes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra Bentley 
Évaluation :
1

Don't overcharge people Supply and demand my ass What you're doing is wrong Maybe you should put it in bold print next to the sign for u-haul We'll overcharge you if we feel like it How's that for a new slogan

thomas winney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Fonke 
Évaluation :
5

Jeff at Big did an outstanding job checking me in and hooking up my trailer

Jeff Phillips 
Évaluation :
5

Very professional and helpful staff. A+

Gilbert Carrizales 
Évaluation :
3

Need signage to indicate where to leave trucks after hours.

Joseph Kemple 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Frichtel 
Évaluation :
5

Big G was awesome. Given it was a holiday weekend, I could pick up early due to them being closed and return the next day when they were closed!

Charles Redeker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnPaul Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genetta Tomnitz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Wilson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty Manser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALTON HUX 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason ONeal 
Évaluation :
5

The Big G Tire location is THE BEST from which I have ever rented equipment. I regularly rent equipment and always attempt to get my equipment from this location. The staff is always friendly and helpful. Unfortunately, I have had to rent from multiple other locations at times when equipment was not available at my preferred location. I can say that the other locations come nowhere near the level of service that I receive at Big G Tire location.

CATHERINE MCNULTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy Armfield 
Évaluation :
5

All good. I brought my own dolly (hand truck) and blankets, as there were none included with the truck. UHaul sometimes includes these, sometimes not. Overall the rental went great.

JAMES NEVILLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK THRASHER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Shovlain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan maifeld 
Évaluation :
5

Drew was the man

Daniel Hill 
Évaluation :
5

The staff was awesome to work with. In and out.

Martin Beers 
Évaluation :
5

Employees very helpful.

Joe Obermeyer 
Évaluation :
2

My husband and I reserved a 10" uhaul online for the RC Logistics LLC location(2931 High Ridge Blvd Ste A High Ridge, MO 63049). We went in to get the keys but the door was locked. So we called but we were being ignored. They decided to text using a 833 number instead of handling the situation over the phone. They then proceed to tell us they they did not come in due to weather. Which is fine, but they failed to notify us of that decision. It took us almost an hour to get there. To speed up the process I asked if he could just send us to the closest uhaul in Pacific, MO. As we are on the way there, the representative informs us that he was sending us to Chrystal, MO. At this point, this was a game for him. Highly irritated, we asked if they could again, give us the closest location to Pacific, MO. We finally spoke with a representative at the Pacific, MO location. Very friendly! (306 E Osage ST 63069) They were able to get us on our way to our destination. This total process took us 2 hours when it could have taken 30 minutes.

ANGEL SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE HAYDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Cherryhomes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alois Hoog 
Évaluation :
5

Not much of nothing they are true pros and full of kindness would recommend them over any other place rental place.100 percent true

George Buckles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff BURTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC GAY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J BOLIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH SCHROEDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Redeker 
Évaluation :
5

I originally wanted this location. No availability for the 26' so I had to book at a location 10 miles away. I called that morning and tried to change it to Big G Tire. They rep on the phone says i couldn't. I get to the secondary location and the guy says the truck isn't working. He gets on the phone, the uhaul system was down and says to come back in 20 min. he calls uhaul again and they say i should go to another location which is way out of my way. I was completely agrevated. Finally they say, could you go to Big G Tire? ugh!. Yes i can i wanted this place originally. It is so close i could have walked there. And another frustrating part is the rep on the early morning phone call didn't mention the truck has issues and i needed to find a new locaiton. it was all a cluster fuck for uhaul. not my fault. very much an inconvience and a waste of 2 hours. i was pissed it delayed my move and my help who was waiting on me. I'd like for mileage to be taken off my bill or something.

Joseph Wondell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES REDEKER 
Évaluation :
5

Rate poor for the booking of the trailer was told to go to first location no trailer sent to another location no trailer had to drive 20 minutes to third location and waste my time and gas to pickup the trailer that I booked and paid for in advance. No way to do business!!!

Michael Mang 
Évaluation :
5

Kind service. Was able to clear the cost issue made with the online rental earlier that day. Big G came to the rescue with a truck rental for a 26 ft truck. After finding out that uhaul rental for 20 ft truck was cancelled (not by me or my wife) earlier in the week at another location. Do wish corporate UHaul will investigate this issue. Thank you Jeff at Big G for all your help!

MARTIN PASHIA 
Évaluation :
5

I generally rent from Big G, but have had to rent from other locations due to limited inventory recently. The other locations (Beiers in High Ridge, MO and the Ballwin, MO location) are extremely inferior to Big G. Not only is Big G in the town where I live, they are THE BEST location from which I have ever rented. I am able to quickly get my equipment and have never had problems with returning it. Other locations are slow, understaffed, have personnel that do not seem to know what they are doing, and do not know what customer service means. Big G shines in every area... great customer service, fast and friendly checkout, easy to pickup and return equipment, etc. The ONLY thing that I would suggest is allowing them to have more or a greater variety of equipment, specifically trailers.

Catherine McNulty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM SETTLE 
Évaluation :
4

The man who checked us in was very efficient and helpful. He handled the computer work from his cell phone and had us unhitched and on our way in just 10 minutes.

CARL EISENMANN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GURRIE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandi Anthony 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT BERKENKAMP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Krummel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD KEIL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth Smith 
Évaluation :
4

I paid for 2 days and only had it for one day if i cant get back one day i am going to go some where elsethe last time i rent one they make me paid20.for afterhour and they said you where going to paid it back and. Did not get it backif you can call me. About this asapat 6362218812thankyou

TODD JABUSCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Kell 
Évaluation :
5

Bien

Stephen Jara 
Non les évaluations ont été soumises pour cet établissement.

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