There were several issues that I experienced, which made my move very stressful and more expensive than I was originally quoted. First I called and reserved a 20 ft truck, where the representative helped me use the code I was given to get a discount. Then I called again to change the reservation and get a 26 ft truck. I asked the representative if the discount still applies, and the representative said: "yes it does." Then when the time came to pay, there was no discount?? Second, I was not told from the beginning that the truck and auto transport would be at two different locations. In fact, my truck was one hour away from me, and I had to go there and drive the truck back in the middle of the storm. When I asked the representative how I was supposed to go there, pick up the truck and bring back my car at the same time without aiuto transport? The representative said: "I don't know how, people do it all the time." I had to please someone and pay him to come with me and to bring back my car so I could drive the truck. Moreover, the auto transport was also more expensive than what I was originally quoted. I believe from approximately $80, I had to pay $116. If I knew all those details from the beginning, I would have been looking for another truck, but two days before the move there was no other truck available in the area and I had to take what was offered to me.Edmond P.
Customer Reviews for Big Horn Towing LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rifle, CO 81650
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 1/19/2022 - 1/31/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I arrived early and no one was at the location , I called a number on a hand written note on the door to call the person and asked where they wanted the unit . I offered to leave next to the bldg. in front of another trailer.MIGUEL R.
Le client n'a pas laissé de commentaire.Dana R.
Le client n'a pas laissé de commentaire.Shari H.
Le client n'a pas laissé de commentaire.Yorba V.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.John K.
The cost on-line was different than what was charged. Obviously, U-Haul is ambiguous about pricing. I will be contacting Customer Service, not that it would do any good. Probably wouldn't recommend U-Haul to anyone in the future.Tim P.
My contract stated the location would be open until 5 it was closed at 4:30 and no good park a 26 ft. truck.Kay C.
Tony was really helpful in the blazing Rifle sun. really nice!Midge D.
There was no one to return the car dolly- to just a phone number on the door. I had to remove, park and leave the trailerBELINDA B.
Larger trailer unavailable... larger trailer would have been nice. GREAT CUSTOMER SERVICEHeather V.
Le client n'a pas laissé de commentaire.Deana S.
Le client n'a pas laissé de commentaire.Roger S.
Nothing, it was easy!DANIEL T.
Le client n'a pas laissé de commentaire.Amanda S.
Easy drop off locationJulie R.
Le client n'a pas laissé de commentaire.JOHN P.