Customer Reviews for Big Mikes Food Mart
(U-Haul Neighborhood Dealer)

274 évaluations

2324 W Cypress St   Tampa, FL 33609

(813) 258-2789

Heures

  • Mon–Fri
    De 8 h 30 am à 7 pm
  • Samedi
    De 9 h am à 7 h pm
  • Dimanche
    De 10 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(813) 258-2789

2324 W Cypress St
Tampa, FL 33609

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 7 pm
  • Samedi
    De 9 h am à 7 h pm
  • Dimanche
    De 10 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was ready at the scheduled time. Everyone was friendly. The whole checkout process was quick and easy.

Joseph R. 
Évaluation :
5

Great service from the man at the counter did everything he can to help us

Cesar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
3

Mikes was supposed to be open until 9 and I got there at 8:45 and they were closed. Very dark parking lot. Would not recommend going here for those reasons.

Anthony L. 
Évaluation :
5

only one problem is that you deliver it at the time it is and since it is closed they tell you to park it on one side and throw the keys in a mailbox and when you check they tell you that you delivered it an hour later

Wilfredo P. 
Évaluation :
1

The trucks battery died and I tried calling the location for assistance 15 times and did not get anyone to answer and I could not leave a voicemail. I had to call AAA at my own expense to have the truck jumped and had to wait 3 hours to get the car jumped, which delayed my move. When I went to return the truck I mentioned this to the employee and he asked me why I did not call the 1-800 phone number, because he wouldn't have been able to help me anyways. I responded that I was never given or told about the phone number and I would have been able to figure that out if the phone would have been answered. He mentioned that he would wave all of the fees, but then mentioned I needed to refill the gas tank which was only given to me at 1/4 of a tank. There were no other fees to waive. This experience was absolutely terrible as I was given a faulty truck and the employee did in no way apologize and was willing to accommodate my troubles for the day.

Julian G. 
Évaluation :
2

The back was dirty and I had issues with driving the truck 2/10 rate honestly

Katiaya N. 
Évaluation :
5

Mike was to the point and fast. Very easy transaction with convenient location to my destination as well as gas stations to refill before returning.

Camille H. 
Évaluation :
5

Staff at the Big Mikes Food Mart location was helpful, knowledgeable, and friendly.

Joseph P. 
Évaluation :
5

Really nothing you guys are awsome , we have rented from you guys before Same result no issue keep up the great work,Thanks again jose Garcia.

Jose G. 
Évaluation :
5

Nothing needs to improve. Alex was great to work with!!

Barbara K. 
Évaluation :
5

Nothing to improve. Alec was excellent!

Barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

All good.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUMBERTO D. 
Évaluation :
4

Very friendly people

Philip O. 
Évaluation :
1

The man behind the desk was rude, lied and attempts to charge me for gas that I did not use will be contested with my credit card. I drove less than 10 miles. It was in ‘EMPTY' when I received it but I didn't catch it until I was already at my storage facility. There was no ‘truth in disclosure' that I signed stating how much gas was in the tank, note was there any mileage disclosed. I have a witness that I returned it with 30 001 miles. This location is a scam. My van smelled like marijuana. Guy was rude.

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold R. 
Évaluation :
4

No problems

Joyce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine N. 
Évaluation :
5

The gentleman who helped me with the rental was very knowledgeable and made me feel very comfortable as I was a little nervous not going to a corporate uhaul. He explained the process to me in detail and let me know exactly what to expect. I will definitely go to him for a uhaul in the future. Merci.

Wyatt L. 
Évaluation :
4

No signage or directions posted outside when you get there on who to check-in with. I had to ask another customer for help. Checkout and check-in was fast and easy. I got the upgraded truck for no additional cost as well.

Hannah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
3

They knew the truck had a major leak and rented it to me anyway. It rained twice and my couch was damaged by the water. I am still waiting to hear from someone about the replacement you now owe me.

Lisa I. 
Évaluation :
5

Big Mike's made the whole experience easy. They had all the equipment ready, advised me on how to make close out easier and answered all my questions. Will rent there again!

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cottens R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

The easiest rental I ever had. Staff was very nice and service was quick. Fortement recommandé!

tricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thach D. 
Évaluation :
5

Rental was easy! Truck was clean and ready for use. Relatively new truck with 21000 miles. Ran great. Easy pick up and return.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
5

The person handling it was great but really disappointed because I ordered blankets & they're weren't any on the truck … I went to 3 different U Haul places … nobody had any … so went to my favorite UHaul on Gandy , which is where we actually ordered the truck online .. & then it was changed to the Cyprus location .. anyway … I wanted 1 1/2 hrs driving around to find blankets ..

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan D. 
Évaluation :
5

Excellent experience. Very courteous.

Cruz R. 
Évaluation :
1

Left a bottle of water and starbucks cup in cup holder and was charged $25. It's a shame that someone is that lazy that they could not remove it. I was late to pick up my son from school and had to get the rest of my equipment out of the van. Will use home depot truck next time.

Lisa S. 
Évaluation :
5

I highly recommend! Great service, organized, easy access, all as planned.

Mariele L. 
Évaluation :
3

Customer service was not good, ignored me while looking at their phone, I was told I could purchase boxes at this location, not, it was a corner store spending more time selling vapes, etc. I was already running late due to traffic and they were in no hurry to help me. Also area of town was not the best for a single female, older, to be by herself.

Caren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice M. 
Évaluation :
1

Make sure there's no roaches

Gavin M. 
Évaluation :
1

Still waiting for my supposed reimbursement from not using all my possible miles. Location doesn't even have a working phone

Pablo P. 
Évaluation :
3

Alex was very nice, but did not have an appliance dolly available (which i was told would not be a problem) by the Uhaul folks and an employee at big mikes (not alex), could not reach anyone at big mikes phones... 813 964-6858 or 813 258-2789 had to physically drive there before my pick up date and ask my questions. rough rental.

John P. 
Évaluation :
3

DO NOT let them check you in without walking out with the attendant. they will charge you for gas even if the vehicle is full. I literally drove 7 miles and was charged for two gallons of gas. Either this vehicle gets the WORST GAS mileage ever or the gas gage is broken and only works in their favor.

Enoelio O. 
Évaluation :
5

Mike was easy to work with and very helpful.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Excellent customer service. Thank you

Gilberto A. 
Évaluation :
5

nice service and they are responsible with the reservation.

Erika C. 
Évaluation :
1

Worst experience ever. Charged multiple times. Filthy vehicle. Yelled at by shop owner. Right mirror of truck taped on (kind of important for driving).

Jonathan M. 
Évaluation :
1

I accidentally broke the plastic keychain for the truck key. It was an old keychain, and very frail, I was charged TWENTY FIVE DOLLARS for breaking it. Unacceptable.

MATTHEWNOEL S. 
Évaluation :
5

Service was very attentive and professional.

Jessenia V. 
Évaluation :
1

the morning of my move the reservation was cancelled. I rebooked and was told I would have a 17' truck. The truck was small and we had to make several trips. I was charged full price.

LAURA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
5

Thank you!!!

Brynn C. 
Évaluation :
5

I think this is the third time I have rented from this location. Every time, the equipment is ready on time, it is clean, and the service is always first rate. I would certainly recommend this location to everyone.

Joseph R. 
Évaluation :
4

Good and reliable service at an affordable price

Tomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Very easy process and the location is convenient.

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cynthia B. 
Évaluation :
2

Better oversight of the trucks. I arrived to this location after my first location was closed without my knowledge and couldn't get the truck, which was booked by someone in customer service a week prior.

Jermaine J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jake R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH U. 
Évaluation :
4

Customer service overbooked! Didnt get our van for 2 days. Gave us a moving truck for 1 day. Had to hustle to get things done.

Lisa G. 
Évaluation :
5

Thank tou

MIGUEL H. 
Évaluation :
5

Mike was absolutely wonderful ..Gave me upfront precise information ..Very pleasant young man ..Will definitely rent from him again ❤️❤️❤️

Carlita D. 
Évaluation :
3

Tires required air

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

only issue, reservation system allowed me to reserve my truck for 8am, but Big Mike's doesn't open till 8:30. but the young man at the counter was very helpful and pleasant to work with. he adjusted my rental time with no problems.

Matt S. 
Évaluation :
2

Extremely horrible experience with uhaul overall. I have used uhaul multiple times for many years but I honestly think this will be my last experience, as I was extremely let down. Multiple issues occurred that put me into further financial and time losses.

Keshav E. 
Évaluation :
5

Outstanding service and convenient location. No hesitation to return when needed.

Earl W. 
Évaluation :
5

Excellent service at this location. If I could I would give them 10 stars Mike worked around what he had available to help me. I highly recommend this location.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
2

I rented the truck from 8-12 got there later then 8:30 was told they rented the truck to someone else. After stating I did not know I had to pick up right at 8 he proceeds to tell me , ok we will give it to you till 11 am. So did you really rent the truck out ? This time had 2hr to move my things came back rushing stating if I don't move my car it will be towed ? How was I suppose to get the truck . He did ask me if I was leaving it and stated no in the Beginning but then when I realized it was only 2hr I rushed and left my vehicle. I don't know why that would make a difference. In any case ended being 15min late so got charged extra .. plus gas 2hr ended costing me 123,75

Alex C. 
Évaluation :
5

Super quick & easy check in and drop off!

Brianna W. 
Évaluation :
2

Hard to find location. The store was Big Mike's. I only found it because of the other U-Haul trucks parked next door. At first he wouldn't accept the truck, but finally did when I repeated that it's a 10 foot truck, and there's plenty of room in the lot. The location I wanted to bring it to was closed permanently.

Robert H. 
Évaluation :
3

Didn't have the furniture dolly it allowed me to reserve online …and they forgot to give me the other dolly when I was given the truck..other u hauls I've had before have the dolly inside the back of the truck already

Daniel M. 
Évaluation :
3

Perhaps post signs outside to know which parking lot to put the truck!

BERNADINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRMA E. 
Évaluation :
5

The store owner was very helpful and nice. He went the extra mile to help me. Will recommend his store to everyone I know who needs to rent a truck.

Angela G. 
Évaluation :
3

Just right fir our job.

Richard R. 
Évaluation :
1

The location manager was unhelpful, unwelcoming and problematic. He should not be allowed to rent out of his location.

Thomas G. 
Évaluation :
5

Staff was very friendly and helpful. Got me in and out quickly. I will use this location again.

Chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
1

The place was a dump. They were literally selling weed pipes, bongs and all sorts of paraphernalia feet from the checkout area. The cashier was rude. He was very nonchalant about the entire thing as if he had better places to be. They never told us about the gas or walked the vehicle with us when we drove off. I don't think I'll be returning there ever again or any other U-haul place in the future. Completely unimpressed.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grettel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Felix M. 
Évaluation :
3

Truck was fine for the 3 hours in town I needed it but I don't think I'd depend on it for anything longer than that.

Lukacz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar S. 
Évaluation :
1

I fueled and drop trying paper but employees told me the all set I was trust than I received email about $72,8 bill from them This is so bullshit if they are charge my credit card than I will dispute all the charges

KIMBERLY K. 
Non les évaluations ont été soumises pour cet établissement.

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