Excellent service à la clientèle. Very friendly location. Great experience.MARK K.
Big Mikes Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The pickup was an ok place, not very well marked. One little sign in the window and no trucks were visible so it took a minute to make sure you were in the right place. Other than that the pickup was quick and efficient.Robert W.
After picking up the vehicle as soon as I got on the interstate and went over 40 miles an hour the truck began to shake violently, I called the owners phone number no less than 16 times with no answer and when I dropped it off he said I never saw your callsâ€¦ I have a screenshot of every individual call , next time I guess I'll use college hunks moving junk.Jason S.
This location is excellent! Family run and a very caring and professional. I will come back here again.JEANNENE M.
Really nice people here. Best U-Haul experience I've had, and I've had many.Jeffrey P.
They were open until 8:00 on Saturday, so I could drop the van off late.Allen W.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.David P.
Super quick and easy!Lacey M.
Le client n'a pas laissé de commentaire.Taylor E.
Big Mike was amazing. The best experience I have ever had with U-Hual!! He was fast and accommodating, and truly the nicest man.Rachael S.
Le client n'a pas laissé de commentaire.Karissa S.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.James K.
Easiest process Ever and the vehicles are always so clean and immaculate. The only uhaul I will go to in Tampa area!!Tyler P.
Good experience on all dimensionsMichael B.
These guys are awesome, easier than going to retail uHaul location. Have to get a van again next week I will definitely be Going back to them!! These guys are legit.Tyler P.
Le client n'a pas laissé de commentaire.Hugo D.
Poor customer serviceDANIELLE H.
Big Mikes Food Mart was quick and easy. Very nice service and no paperwork! Everything done on phone/email which is perfect!Erik E.
Price per mile is outrageousCANDACE A.
Le client n'a pas laissé de commentaire.Yonel A.
Le client n'a pas laissé de commentaire.Naarai R.
Very good location and will use again. We had two very bad experiences at two other UHaul locations on the same say and Big Mikes was the best.John M.
Horrible, the truck smelled awful. And I feel I was over charged!Shuks E.
Le client n'a pas laissé de commentaire.Mario H.
Very nice people to work with when rentingWallace S.
Le client n'a pas laissé de commentaire.Pippin G.
The location I picked up the uhaul was very disturbing Very dirty the owner or manager who ever he was, was allowing minors operate the uhaul business the kid was about 12 I would say also allowing him to drive the uhaul and with very nasty attitude also the manager started screaming at me and I mean literally screaming because I was going to bring my 10 lbs shih tzu in the uhaul because my car does not have ac and it is very hot I removed the dog after he said it was not permitted And he continued to scream and use profanity threatening us saying he can cancel our â€œshitâ€ if he wanted too and threatening to charge us as much as possible for the uhaul just giving us a very hard time after we paid we were literally driving away and he jumped infront of the uhaul so we won't move until he finishes screaming also proceeded to Tell my boyfriend threatening saying to him â€œYou better get my women before I doâ€ like if he was going to do something if a manger could give me a call I would like to make a report of some how against this man for harassment the manager of Big mikes food mart ! They are not setting a good image for uhaul and because of that experience going through a â€œthird partyâ€ such as not uhaul location to pick up vehicles i will never recommend ever & I honestly would want a full refund because the service and the uhaul truck was terrible and disgusting . I toke the uhaul anyways because we needed it to move we had no choice . Please have some type of manager contact meDavid B.
Guy there was rude. Truck was disgusting. I had to clean it before I used it and I'm not sure it was sanitized and if I end up with COVID I will be suing U-Haul. Also they â€œlost my rentalâ€ at first and I had to wait an hour just to get my rental.nicholas L.
Excelent: Convenient location. Helpful personnel. Quick service. Flexible, according to client's needs. To improve: newer dollies.ANTONIO R.
Le client n'a pas laissé de commentaire.Israel P.
The gentleman in the morning was very professional but the guy in the afternoon didn't want to get off his behind to walk the truck with me. I insisted he walked with me to view the truck and that he provide me with a receipt and he was mad about that. He claimed areas as damage and I wiped it off. Then he pointed and touched an area where a small piece of the decal was pulling off - there was a small scratch just above it that could have been buffed out. I took videos and pictures of the area and when I was doing that, the other guy got in the van to move it across the street to park it even though their reason for not giving me my receipt was because they were waiting for someone to come and check out the van for this supposedly damage. I purchased the insurance but he charged my Amex card for 110 $quick claim that I did not authorized. I do not believe this location should represent your organization.LINDA G.
Poor experience, charging me for coverage I didn't want and charging me a cleaning fee for no reason I can think of.... Oh and took about 45 minutes to get going cause of a problem signing me in, the difference between 730am and 815am is huge. Overall disgrace, not pleased.Patrick C.
Remove this location from your program. It makes me never want to use UHaul againCHARLES B.
Le client n'a pas laissé de commentaire.ahmad A.
Le client n'a pas laissé de commentaire.Benedict C.
Easy , quick and great service.Joseph F.
Family atmosphereAlejandra P.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.VICTORIA K.
Very impressed with the truckPatricia D.
Le client n'a pas laissé de commentaire.Radovan L.
Le client n'a pas laissé de commentaire.Holly M.
Le client n'a pas laissé de commentaire.Phyllis C.
Attendant was unprofessional. Took over 1 hour to pick up. When returned attendant would not come out to inspect the vehicle, told me to take picture of the odometer. Then tried to charge me a 25 $cleaning fee which UHaul waived upon inspection of the photo...Allen S.
Used a van for a few hours to move a few boxes and was charged a 25 $â€œCleaning fee.â€ Rich considering the van had some garbage in it when I picked it up (book, tape, etc.). Rip off! Negative yelp review posted.Kevin C.
I will never rent from or recommend Big Mikes Food Mart. They're scammers!! I retuned the van back to the shop and the employees inspected the van and said that I was good to go. When I got home I saw a charge for 750 $. I went back to the store and asked why I had been charged. They claimed that I had damaged the front of the roof. They were very unprofessional and were unwilling to show me where the damage was. They kept pointing at the photos I had taken telling me there was damage there. I went to the van several times and there was absolutely no damage to the area that they were claiming I had damaged. I tried asking them several times to come show me the damage but they were unwilling to walk outside the store and show me. They were uncooperative and very rude, and told me that they were trying to leave because of Ramadan. Horrible customer service!!!Kyle O.
Le client n'a pas laissé de commentaire.Jason K.
Change the pickup location completely. My daughter and I felt VERY unsafe at that location. The store itself sells vape products and bongs. The two men made us feel very uncomfortable. There was no discussion, just pointed to the van and said keys in it. No going over anything or potential damage. We had also reserved a hand cart, which they didn't have. Will never pick up from there again. Scary placeKaren B.
Dirty when we got it - hard to understand - not clear with directions and redid the entire order.....charged a cleaning fee when we did not leave the truck dirty. Poor communication, asked why we were charged and said because it was dirty, explained that it was clean and they know it was dirty when we got it but we didnt clean before we brought it back. Not polite or helpfulKevin B.
Friendly people. I booked the wrong date but they were able to accommodate me. Many thanksAndrew K.
Uhaul vehicle should be on property. It is dangerous to cross the street to retrieve a vehicle alone.Bryant W.
Very rude customer service. The owner curse me out after returning the uhaul and told me to never come back all because I wanted to ensure I took pictures of the mileage and where the uhaul was park. This place really makes customers never want to rent from uhaul again.. wowShannon L.
Le client n'a pas laissé de commentaire.Charles R.
I was charged 25 $for leaving a candy wrapper and a napkin in the console.Jeff L.
Le client n'a pas laissé de commentaire.Gerald P.
Le client n'a pas laissé de commentaire.GERALD P.
Ali was very friendly, helpful and spent the time to go over the vehicle & rental.RS S.
Le client n'a pas laissé de commentaire.Terri W.
Le client n'a pas laissé de commentaire.GERALD P.
Nothing. The customer service was excellent, the location was convenient, and the vehicle was well-maintained.Samantha B.
Le client n'a pas laissé de commentaire.GERALD P.
Le client n'a pas laissé de commentaire.BOBBIE W.
Le client n'a pas laissé de commentaire.Maria H.
Great customer service Thank you!!Mayra P.
Le client n'a pas laissé de commentaire.Richard B.
Attendant was very cordiallydia M.
I scheduled my pickup on the App for a 9:00 pickup. I selected 9:00 a.m., because the location was supposed to be opened for business at 9:00 a.m. I thought it would be good to make sure someone would be there just in case there was a problem with the pickup. My wife and I arrived a few minutes early and we were surprised with the business did not open at 9:00 a.m. We continued to wait and another customer who had scheduled a pickup arrived around 9:15 a.m. At 9:29 a.m. I called UHaul customer service. The representative on the phone attempted to make contact with the owner of the business and could not. At exactly 9:34 p.m. the apparent owner and his teenage son arrived. I asked him in a friendly tone "Are you the guy?". He responded by looking at me with a hostile look and said "What do you want?" I said "I have a Uhaul pickup that was scheduled for 9:00 a.m. and I want to pick up the truck." He said in a sarcastic and very unapologetic tone, "Give us a minute." He then opened the door, went inside, and locked the door to the business behind him. After an additional 10 minutes, he finally opened the door and we went inside and completed the transaction. He initially tried to tell me I did not have a reservation until his son pointed out on the small Ipad device that my reservation was listed. We never received an apology, but worse, I had 4 people waiting at my house to execute a move. 2 were paid individuals and 2 were friends. We also had 3 other family members ready to load the truck. If Uhaul is going to partner with a business, it should do so with businesses that will be open when their website says they will be open and they should not be so arrogant and condescending when they are wrong and late. It was clear that the owner of the business did not care one iota anything about customer service. I will add that I returned the vehicle 3 hours later and the gentleman who received the truck was efficient and mannerly. He looked to be approximately 30 years of age. Put another way, the return was easy enough, but the pickup was a very unprofessional. I have used Uhaul many times, but I will strongly consider using another vendor on my next move.Amthony A.
Handling and receiving the car was not in a proper way and there was miss leading information regarding the rental rate and insurance included in the contract.Humwood A.
I have used this place FIVE TIMES this year!! The service is exceptional, the family that runs it is so nice, and I literally canNOT day enough good things about them. I'd recommend them to anyone I know! Thanks for the help, Mike, Ali, and family!Nicole S.
Le client n'a pas laissé de commentaire.Pankaj P.
The manager at this location was extremely helpful and easy to work with.Charles D.
The website let me book Dolly's and they are not available at that location. The guy was very nice and helpful so I blame the Uhaul company. Really made my move a lot harder and inconvenient. Might not use uhaul again.Devon K.
I was overcharged for my gas mileage and all the attendant could tell me is the information entered is correct and she will forward my case to the supervisor who " wasn't in" so I had to wait until the next day to talk to him. I demanded I talk to him. He called me still with the wrong info. I suggested I send him my before and after mileage picture. He said to do that. He said he will get back with me with a new invoice, however, it's been about 10 hours and haven't heard anything. Mind you I texted him and asked if he had recieved my photos and he responded that he did. That's about the only time he responded. When I texted to find out when I should be expecting my adjustment. I never heard from him. So ten hrs later I still haven't heard anything. So my next move is to call my bank amd dispute tje paymemt since he wants to play games!Butler N.
Excellent service à la clientèle. Very fast and efficient transaction. Better than a U Haul corporate location. I will definitely utilize this location in the future.Sammy R.
Le client n'a pas laissé de commentaire.Julee P.
Best serviceAlex P.
Great service , Nice peopleAli S.
Le client n'a pas laissé de commentaire.Francisco H.
The fuel light went on as soon as truck was turned on and then when it was returned they wanted me to put 5 $worth of gas. NOT RIGHT!!!!ESTHER O.
Le client n'a pas laissé de commentaire.Scott R.
Unprofessional staff. Did not have the truck that I reserved. Wasnt told that i was being given different equipment. Truck was dirty and damaged.Jason B.
They gave me the truck with a quarter of gas, we returned it 1hr after with no gas, I know that we have to be charge for the gas spend, but 58 $? I mean, thats a hold tank!!!! Waiting to get a reimburse.Natalie A.
Mike that assisted was very professional and answered all questions i hadChristina R.
I reserved a truck at my LOCAL Uhaul store (less than 2 miles from me) a month in advance. When the day came to pick up the truck I had to go out of my way to pick it up from a carry out store (not a Uhaul store). It was a total hassle. Everything about the experience was bad. It took over an hour from the time I arrived to the time I was able to leave with the truck. Totally disorganized. Trucks were not clean. Moving blankets were dirty and damp. Employees were rude, disorganized, and untrained. It was a waste of my time to reserve ahead of time and a huge inconvenience to be forced to pick up the truck from a carry out store that was 25 + minutes away. I dealt with 2 employees at the carry out. I called and spoke to several different employees at the local location. I called the 800 # and spoke to several people. It is very clear that Uhaul does not care about customer satisfaction. They rely on the fact that you have reserved a truck and when things go wrong, you are up against a deadline and don't have time to cancel with them and find other equipment to rent from a different company. I am extremely disappointed with Uhaul and will not use them in the future for moving or storage.CariAnne H.
BEST LOCATION IN TAMPA!!! FAST AND EASY ! Walkin are welcomed here too!!!! ????????????????Ali S.
The rental place did not open at the promised time and had to go back later to get the truck, they could have called me for the delay. The truck was old and not well maintained and I hade issue with the radiator leak in the entire trip.Yasushi A.
Le client n'a pas laissé de commentaire.Kristine H.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.John V.
Rented from Big Mike's corner of Cypress and Armenia in Tampa. 3 minutes to my daughter's apt. When we arrived the son in law rented to us and he was so nice. Later we dropped by to leave our car and the nephew was in charge..another very pleasant man. And when we dropped off meet Big Mike and his son...All great, great people. Highly recommend them!!Lily Q.
Ali was very friendly & gracious & the pick-up process went very smoothly. He went over and above to help us out when we had an issue with the electrical hook-up. He also responded quickly and efficiently when we called from the road to let him know the license plate had been stolen during the night.Beth S.
I arrived at one the drop off location the same time I picked up from the previous location and was informed they did not have room for me and I had to drive to a different stop. My drive on this stop took gas and time - which I was later charged for and it was out of my control. This was the worse experience I have ever had with a rental company and would NEVER use them again. I am extremely disappointed.Danielle C.
The staff at Big Mikes went out of their way to make sure everything with the rental went well. They were also easy to contact when we needed to extend the rental. The cargo van we rented was clean and with very low miles. Overall an excellent experience- we will use Big Mikes location in the future!Suzette K.
Le client n'a pas laissé de commentaire.Moises N.
Amazing service!!!Michael C.
Le client n'a pas laissé de commentaire.Francisco H.