The location manager was unhelpful, unwelcoming and problematic. He should not be allowed to rent out of his location.Thomas G.
Customer Reviews for Big Mikes Food Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tampa, FL 33609
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 7h30 pm
- Sam : 9h am à 7h30 pm
- Dim : 10h am à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was very friendly and helpful. Got me in and out quickly. I will use this location again.Chad C.
Le client n'a pas laissé de commentaire.Matthew R.
The place was a dump. They were literally selling weed pipes, bongs and all sorts of paraphernalia feet from the checkout area. The cashier was rude. He was very nonchalant about the entire thing as if he had better places to be. They never told us about the gas or walked the vehicle with us when we drove off. I don't think I'll be returning there ever again or any other U-haul place in the future. Completely unimpressed.JEFFREY H.
Le client n'a pas laissé de commentaire.Grettel C.
Le client n'a pas laissé de commentaire.Richard E.
Le client n'a pas laissé de commentaire.Felix M.
Truck was fine for the 3 hours in town I needed it but I don't think I'd depend on it for anything longer than that.Lukacz G.
Le client n'a pas laissé de commentaire.Cesar S.
I fueled and drop trying paper but employees told me the all set I was trust than I received email about 72,80 $ bill from them This is so bullshit if they are charge my credit card than I will dispute all the chargesKIMBERLY K.
Very bad attitude of the owner of the store. I had a problem returning 3 of the 12 blankets the same day, and even though, I called and explained him what happened, and returned the blankets next morning, he placed a warning note on me in the U-Haul renting system. With this kind of service I will never rent again in that location.Alejandro P.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Mark O.
Wrong drop off didn't drop off at florida and y'all chartered me for itðŸ¥¶â€¼ï¸AUSTIN D.
Le client n'a pas laissé de commentaire.Danniel F.
Le client n'a pas laissé de commentaire.James M.
Truck was clean, rental rates were good, but the pickup location was horrible. Shady, intimidating, like they were negotiating a rate with us instead of using what we signed up for online. They were making up terms on the spot to rent us the truck, and literally refused to rent it to us unless we agreed to a minimum of 200 miles over 3 days. Then they lied and said their Uhaul system was "closing" at 7pm so we'd have to leave, even though we were scheduled to pickup our rental at 715pm. We asked to speak to the manager ("Big Mike") who was in the room next door advising his kids how to handle the situation, but we were refused to let us speak to him. Would never rent from them again.Krystyna K.
Le client n'a pas laissé de commentaire.Ahmad A.
Thank you. Very professional experience with helping our move for our mother.marty B.
Scam alert, I rented the uhaul at this location and returned same day and they sent me a damage estimate report, filing an insurance claim of 695$ with insurance company. I returned without a scratch. This will impact my driving record and most importantly I did not cause the damage!! At this location, there are five other people who mentioned similar reviews of insurance scam in the last few months! I called them back and heard â€˜you don't have to pay, insurance will'. I also spoke to uhual customer service, they forwarded/ redirected me to different numbers and finally said the claim won't impact my driving record. But the point is this is a FAKE CLAIM!!!!NONE N.
Le client n'a pas laissé de commentaire.David S.
Typically renting a U-haul is timely and painful. This location made it easy and fast because of the owners efficiency. I wouldn't rent form anywhere else now.Greg R.
Great product. Knowledgeable and friendly help.Daniel R.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.Payton H.
Excellent service à la clientèle. Very friendly location. Great experience.MARK K.
The pickup was an ok place, not very well marked. One little sign in the window and no trucks were visible so it took a minute to make sure you were in the right place. Other than that the pickup was quick and efficient.Robert W.
After picking up the vehicle as soon as I got on the interstate and went over 40 miles an hour the truck began to shake violently, I called the owners phone number no less than 16 times with no answer and when I dropped it off he said I never saw your callsâ€¦ I have a screenshot of every individual call , next time I guess I'll use college hunks moving junk.Jason S.
This location is excellent! Family run and a very caring and professional. I will come back here again.JEANNENE M.
Really nice people here. Best U-Haul experience I've had, and I've had many.Jeffrey P.
They were open until 8:00 on Saturday, so I could drop the van off late.Allen W.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.David P.
Super quick and easy!Lacey M.
Le client n'a pas laissé de commentaire.Taylor E.
Big Mike was amazing. The best experience I have ever had with U-Hual!! He was fast and accommodating, and truly the nicest man.Rachael S.
Le client n'a pas laissé de commentaire.Karissa S.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.James K.
Easiest process Ever and the vehicles are always so clean and immaculate. The only uhaul I will go to in Tampa area!!Tyler P.
Good experience on all dimensionsMichael B.
These guys are awesome, easier than going to retail uHaul location. Have to get a van again next week I will definitely be Going back to them!! These guys are legit.Tyler P.
Le client n'a pas laissé de commentaire.Hugo D.
Poor customer serviceDANIELLE H.
Big Mikes Food Mart was quick and easy. Very nice service and no paperwork! Everything done on phone/email which is perfect!Erik E.
Price per mile is outrageousCANDACE A.
Le client n'a pas laissé de commentaire.Yonel A.
Le client n'a pas laissé de commentaire.Naarai R.
Very good location and will use again. We had two very bad experiences at two other UHaul locations on the same say and Big Mikes was the best.John M.
Horrible, the truck smelled awful. And I feel I was over charged!Shuks E.
Le client n'a pas laissé de commentaire.Mario H.
Very nice people to work with when rentingWallace S.
Le client n'a pas laissé de commentaire.Pippin G.
The location I picked up the uhaul was very disturbing Very dirty the owner or manager who ever he was, was allowing minors operate the uhaul business the kid was about 12 I would say also allowing him to drive the uhaul and with very nasty attitude also the manager started screaming at me and I mean literally screaming because I was going to bring my 10 lbs shih tzu in the uhaul because my car does not have ac and it is very hot I removed the dog after he said it was not permitted And he continued to scream and use profanity threatening us saying he can cancel our â€œshitâ€ if he wanted too and threatening to charge us as much as possible for the uhaul just giving us a very hard time after we paid we were literally driving away and he jumped infront of the uhaul so we won't move until he finishes screaming also proceeded to Tell my boyfriend threatening saying to him â€œYou better get my women before I doâ€ like if he was going to do something if a manger could give me a call I would like to make a report of some how against this man for harassment the manager of Big mikes food mart ! They are not setting a good image for uhaul and because of that experience going through a â€œthird partyâ€ such as not uhaul location to pick up vehicles i will never recommend ever & I honestly would want a full refund because the service and the uhaul truck was terrible and disgusting . I toke the uhaul anyways because we needed it to move we had no choice . Please have some type of manager contact meDavid B.
Guy there was rude. Truck was disgusting. I had to clean it before I used it and I'm not sure it was sanitized and if I end up with COVID I will be suing U-Haul. Also they â€œlost my rentalâ€ at first and I had to wait an hour just to get my rental.nicholas L.
Excelent: Convenient location. Helpful personnel. Quick service. Flexible, according to client's needs. To improve: newer dollies.ANTONIO R.
Le client n'a pas laissé de commentaire.Israel P.
The gentleman in the morning was very professional but the guy in the afternoon didn't want to get off his behind to walk the truck with me. I insisted he walked with me to view the truck and that he provide me with a receipt and he was mad about that. He claimed areas as damage and I wiped it off. Then he pointed and touched an area where a small piece of the decal was pulling off - there was a small scratch just above it that could have been buffed out. I took videos and pictures of the area and when I was doing that, the other guy got in the van to move it across the street to park it even though their reason for not giving me my receipt was because they were waiting for someone to come and check out the van for this supposedly damage. I purchased the insurance but he charged my Amex card for 110 $quick claim that I did not authorized. I do not believe this location should represent your organization.LINDA G.
Poor experience, charging me for coverage I didn't want and charging me a cleaning fee for no reason I can think of.... Oh and took about 45 minutes to get going cause of a problem signing me in, the difference between 730am and 815am is huge. Overall disgrace, not pleased.Patrick C.
Remove this location from your program. It makes me never want to use UHaul againCHARLES B.
Le client n'a pas laissé de commentaire.ahmad A.
Le client n'a pas laissé de commentaire.Benedict C.
Easy , quick and great service.Joseph F.
Family atmosphereAlejandra P.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.VICTORIA K.
Very impressed with the truckPatricia D.
Le client n'a pas laissé de commentaire.Radovan L.
Le client n'a pas laissé de commentaire.Holly M.
Le client n'a pas laissé de commentaire.Phyllis C.
Attendant was unprofessional. Took over 1 hour to pick up. When returned attendant would not come out to inspect the vehicle, told me to take picture of the odometer. Then tried to charge me a 25 $cleaning fee which UHaul waived upon inspection of the photo...Allen S.
Used a van for a few hours to move a few boxes and was charged a 25 $â€œCleaning fee.â€ Rich considering the van had some garbage in it when I picked it up (book, tape, etc.). Rip off! Negative yelp review posted.Kevin C.
I will never rent from or recommend Big Mikes Food Mart. They're scammers!! I retuned the van back to the shop and the employees inspected the van and said that I was good to go. When I got home I saw a charge for 750 $. I went back to the store and asked why I had been charged. They claimed that I had damaged the front of the roof. They were very unprofessional and were unwilling to show me where the damage was. They kept pointing at the photos I had taken telling me there was damage there. I went to the van several times and there was absolutely no damage to the area that they were claiming I had damaged. I tried asking them several times to come show me the damage but they were unwilling to walk outside the store and show me. They were uncooperative and very rude, and told me that they were trying to leave because of Ramadan. Horrible customer service!!!Kyle O.
Le client n'a pas laissé de commentaire.Jason K.
Change the pickup location completely. My daughter and I felt VERY unsafe at that location. The store itself sells vape products and bongs. The two men made us feel very uncomfortable. There was no discussion, just pointed to the van and said keys in it. No going over anything or potential damage. We had also reserved a hand cart, which they didn't have. Will never pick up from there again. Scary placeKaren B.
Dirty when we got it - hard to understand - not clear with directions and redid the entire order.....charged a cleaning fee when we did not leave the truck dirty. Poor communication, asked why we were charged and said because it was dirty, explained that it was clean and they know it was dirty when we got it but we didnt clean before we brought it back. Not polite or helpfulKevin B.
Friendly people. I booked the wrong date but they were able to accommodate me. Many thanksAndrew K.
Uhaul vehicle should be on property. It is dangerous to cross the street to retrieve a vehicle alone.Bryant W.
Very rude customer service. The owner curse me out after returning the uhaul and told me to never come back all because I wanted to ensure I took pictures of the mileage and where the uhaul was park. This place really makes customers never want to rent from uhaul again.. wowShannon L.
Le client n'a pas laissé de commentaire.Charles R.
I was charged 25 $for leaving a candy wrapper and a napkin in the console.Jeff L.
Le client n'a pas laissé de commentaire.Gerald P.
Le client n'a pas laissé de commentaire.GERALD P.
Ali was very friendly, helpful and spent the time to go over the vehicle & rental.RS S.
Le client n'a pas laissé de commentaire.Terri W.
Le client n'a pas laissé de commentaire.GERALD P.
Nothing. The customer service was excellent, the location was convenient, and the vehicle was well-maintained.Samantha B.
Le client n'a pas laissé de commentaire.GERALD P.
Le client n'a pas laissé de commentaire.BOBBIE W.
Le client n'a pas laissé de commentaire.Maria H.
Great customer service Thank you!!Mayra P.
Le client n'a pas laissé de commentaire.Richard B.
Attendant was very cordiallydia M.
I scheduled my pickup on the App for a 9:00 pickup. I selected 9:00 a.m., because the location was supposed to be opened for business at 9:00 a.m. I thought it would be good to make sure someone would be there just in case there was a problem with the pickup. My wife and I arrived a few minutes early and we were surprised with the business did not open at 9:00 a.m. We continued to wait and another customer who had scheduled a pickup arrived around 9:15 a.m. At 9:29 a.m. I called UHaul customer service. The representative on the phone attempted to make contact with the owner of the business and could not. At exactly 9:34 p.m. the apparent owner and his teenage son arrived. I asked him in a friendly tone "Are you the guy?". He responded by looking at me with a hostile look and said "What do you want?" I said "I have a Uhaul pickup that was scheduled for 9:00 a.m. and I want to pick up the truck." He said in a sarcastic and very unapologetic tone, "Give us a minute." He then opened the door, went inside, and locked the door to the business behind him. After an additional 10 minutes, he finally opened the door and we went inside and completed the transaction. He initially tried to tell me I did not have a reservation until his son pointed out on the small Ipad device that my reservation was listed. We never received an apology, but worse, I had 4 people waiting at my house to execute a move. 2 were paid individuals and 2 were friends. We also had 3 other family members ready to load the truck. If Uhaul is going to partner with a business, it should do so with businesses that will be open when their website says they will be open and they should not be so arrogant and condescending when they are wrong and late. It was clear that the owner of the business did not care one iota anything about customer service. I will add that I returned the vehicle 3 hours later and the gentleman who received the truck was efficient and mannerly. He looked to be approximately 30 years of age. Put another way, the return was easy enough, but the pickup was a very unprofessional. I have used Uhaul many times, but I will strongly consider using another vendor on my next move.Amthony A.
Handling and receiving the car was not in a proper way and there was miss leading information regarding the rental rate and insurance included in the contract.Humwood A.
I have used this place FIVE TIMES this year!! The service is exceptional, the family that runs it is so nice, and I literally canNOT day enough good things about them. I'd recommend them to anyone I know! Thanks for the help, Mike, Ali, and family!Nicole S.
Le client n'a pas laissé de commentaire.Pankaj P.
The manager at this location was extremely helpful and easy to work with.Charles D.