Évaluations des clients Big Mikes Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Big Mikes Service Center

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Justina F. le

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the cab was clean but the box wasn't and I had to sweep it out before putting my things inside.

Tina A. le

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Le client n'a pas laissé de commentaire.

Anne W. le

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Very disappointed, truck size reserved was not available. Stressful trying pack and make things fit. Had to leave belongings behind. Will not reserve through UHaul again.

John B. le

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The help for pick up was quick, personable and had me well on my way in no time flat

jennifer S. le

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Big Mike couldn’t have been nicer, or more helpful. Would highly recommend ??

Susan N. le

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I reserved for 3 on. At 1:30 Mike's called to say I was scheduled to pick up at noon. When I said that is not the time I requested he informed me they were closing at 2 that day! He was very nice and accommodating. Truck was very very old and had no brakes, it almost didn't start, and was scratched all over! I've rented many times from uhaul and this was by far the worst truck I've ever rented!

Geraldine H. le

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Le client n'a pas laissé de commentaire.

Peter P. le

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Le client n'a pas laissé de commentaire.

Michelle P. le

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Le client n'a pas laissé de commentaire.

Erika S. le

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Le client n'a pas laissé de commentaire.

Marjorie M. le

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Excellent service, thank you

John Z. le

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Le client n'a pas laissé de commentaire.

Theresa L. le

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Le client n'a pas laissé de commentaire.

ryan J. le

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Le client n'a pas laissé de commentaire.

Elizabeth L. le

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Le client n'a pas laissé de commentaire.

Lwis D. le

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Le client n'a pas laissé de commentaire.

Laura J. le

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The entire process from check in to check out was smooth. Truck was clean. Employee at Big Mike's was very pleasant and professional. Will recommend and if need arises, would do business with them again. Thank you.

SAMANTHA W. le

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I used this location on a saturday and when I went to get the key from the lockbox no code was given to me and the live chat on the app stopped responding to me

gordon L. le

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Great customer service!!

Timothy K. le

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Mike was extremely helpful and pleasant.

Brian H. le

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Le client n'a pas laissé de commentaire.

Chad W. le

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Le client n'a pas laissé de commentaire.

david E. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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It would have been nice if the Uhaul place 1 mile from my house had trucks to rent. I called a week ahead..plenty of time to get a truck at that location for me to pick up. If your not going to stock that location with trucks, close it !

Mary H. le

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Le client n'a pas laissé de commentaire.

BRIAN G. le

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Total professional. Would use his services in the future.

victoria H. le

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Close uhaul down for good it sucks

Jacob F. le

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Mike was fantastic and went beyond the call of duty. Good communication and excellent experience.

Colby F. le

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Le client n'a pas laissé de commentaire.

Eugene S. le

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Le client n'a pas laissé de commentaire.

Jason A. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Le client n'a pas laissé de commentaire.

Mussio M. le

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U-Haul internet services sucks. Poor system full of flaws.it took half an hour for computers to upgrade to new software. The supposition that you have a smart phone for check out is stupid.

Beana O. le

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Big Mike was seriously the best customer service professional. My experience was amazing from the moment he answered the phone to help me set up the reservation. You are truly one of a kind and made me feel like a valued customer. Thanks Big Mike, I will be back for sure if we have another move. You really care about your business and it shows. Have a great summer!

Michael C. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Frank U. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Joey A. le

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I was charged for furniture pads and it was not used. The straps were broken off but was not used at all

Thomas R. le

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Not much. I was in and out quickly and the return was quick

Vernessa S. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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Mike was very nice and helpful with paperwork and hookup of trailer

Carol D. le

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Le client n'a pas laissé de commentaire.

Jim D. le

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Mike was awesome. I was in a jam with a move and he bent over backwards to help me out with my issue. Highly recommend him.

Jonathan L. le

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Le client n'a pas laissé de commentaire.

Bryan E. le

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Le client n'a pas laissé de commentaire.

Jessica R. le

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Le client n'a pas laissé de commentaire.

James B. le

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I just walked in and dropped off the truck. The guy was friendly and told me to just drop off key and he would take care of everything. Wrong move - I was in a hurry and left, about 30 minutes later found out he charged me an additional $9 worth of gas just after I filled the truck 2 minutes before dropping it off to the mark on the contract. Next time I do not leave before everything is agreed to. Had to call district managers to complain, after several phone calls, it was resolved to my satisfaction plus they gave me a $20 certificate to be use for my inconvenience, so at least they acknowledged the issue, but it was a hassle.

Renee W. le

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Le client n'a pas laissé de commentaire.

Kim L. le

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I will never rent from there again. It took the man 10 minutes to bring up my online reservation and when he finally did he was rude. He charged me for the insurance which I checked and signed that I did not want. He said he would fix it before I returned with the truck but never did. Worst experience I have ever had renting a Uhaul!

Brian T. le

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The truck was dirty inside and out and they did not have enough furniture blankets. I had ordered 48 blankets and they only had 41. Then they weren’t on the truck I had to go back and get them.

julie G. le

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100% guarantee that the truck will be available on the date and time when you say it will. If not, please ask the customer to call the day before and confirm the time, location, size and availability of the truck they have requested.

Robert W. le

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Forgot the dolly and pads but was credited immidietly. Thank you

Robin F. le

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Le client n'a pas laissé de commentaire.

ADAM C. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

JAMES K. le

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Le client n'a pas laissé de commentaire.

Irwin G. le

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Employees went above and beyond what was expected. A nice experience.

Michael P. le

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Le client n'a pas laissé de commentaire.

Lun C. le

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This is a small pick-up location. Not as much equipment as the Teal Avenue one.

Danielle H. le

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We picked up the truck at closing time 430 pm on Thursday. Pick up was very easy & staff was super helpful and friendly. However we were charged for an extra day even after I was told we would not be if the truck was back by Friday evening. We documented the odometer with photos at pick up and drop off & were charged for 20 miles when we only went 10. I asked ( paid )for 20 furniture pads & was provided with less than 20 dirty pads. I have used uhaul several times and this was by far my worst experience.

Clarence S. le

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Vehicle was New but back end had grass inside the back end and we had to sweep it out . Also truck was covered with snow and stuck in ice and unable to move from the parking spot. Shouldn't it have been ready for customer?? Owner was nice tho.

JOHN C. le

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Le client n'a pas laissé de commentaire.

Marshane M. le

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Mileage cost....but service was excellent and vechile was great.....

James G. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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nothing

Tamela G. le

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Provide unlimited mileage for one way out of town traveling. Not sure if I will rent from U haul again.

Darwyn W. le

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My impression is that Big Mike's is not a high-volume U-Haul location. Big Mike's does not open until 8:00a.m.--not 7:30a.m. as advertised on both the U-Haul and Big Mike's websites. Although the truck was ready, Big Mike had trouble accessing our U-Haul reservation and ultimately had to recreate it from scratch; this took several attempts and nearly half an hour. Patient, persistent, congenial, and apologetic, Big Mike ultimately got us out the door and on our way, throwing in a second set of six furniture pads at no charge. If the disparity in posted vs. actual hours is corrected, and if Big Mike's access to the U-Haul reservation system is fixed, I'd have no problems recommending this location; until then, I'd suggest using another U-Haul location.

Mike B. le

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Nothing Big Mikes are Big on Customer Satisfaction

elizabeth P. le

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It would have been nice to be told the exact drop off time instead of "anytime on Saturday"

Mark H. le

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Le client n'a pas laissé de commentaire.

Mary A. le

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Le client n'a pas laissé de commentaire.

LOGAN S. le

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Le client n'a pas laissé de commentaire.

sara M. le

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Le client n'a pas laissé de commentaire.

Duane L. le

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Cheaper is always better!

Mallory M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Great service! Would definitely rent again from here!!

john M. le

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Le client n'a pas laissé de commentaire.

carmen G. le

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upgrade to cd player newer trucks

BIRDSALL V. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

mary W. le

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When I came to pick up the vehicle the person there did not know what he was doing. The whole process to pick up truck took 45 min. It seemed that doing the check in online was of no benefit as far as saving time. He needed all of my information all over again and at one point he accidentally deleted it and had to start over.

Joshua M. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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Excellent service very helpful get place

Carmen M. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Really was disappointed that UHaul as a corporation advertises a 19.95 a day price but really is a partial day. I believe that is false advertising bordering on bait and switch knowing that once you make the trouble to arrange for a truck you probably will just pay even though you feel deceived. It leaves a bad feeling for your business.

Amanda M. le

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Location did not have record of my reservation. Initially gave truck that had a strong odor and half tank of gas. Had to return to the location to get another one

Elizabeth P. le

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Le client n'a pas laissé de commentaire.

Susan O. le

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We arrived at 0800 for pick up as planned. Mike at Big Mike's Service Center experienced computer issues with your Uhaul site and was not able find the vehicle he was renting out to us. He had to contact Uhaul twice and needless to say, we were there a half hour. The uhaul truck itself was fine,

Vincent D. le

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The windshield wipers needed to be changed.

Sheryl C. le

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There was a computer error when we reserved our truck and dolly to tow our mini van. When we came to pick up our rental the computer then said we needed a trailer for the van. There wasn't one at the rental site and it set off a chain reaction on the computer and it took well over an hour to complete the rental and we had to come back to get the trailer. UHaul did rent the trailer for the originally quoted dolly price but the time it took was not at all acceptable.

Rishabh J. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Mike was terrific to deal with

Weiling Z. le

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People here are really nice!:)

PHIL W. le

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Le client n'a pas laissé de commentaire.

anita G. le

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Le client n'a pas laissé de commentaire.