Customer Reviews for Big Os BBQ And Grill
(U-Haul Neighborhood Dealer)

26 reviews

26509 Hwy 321   Cleveland, TX 77327

(281) 761-7476

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(281) 761-7476

26509 Hwy 321
Cleveland, TX 77327

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

AZALEA NICOLE R. 
Rating:
5

Customer did not leave a comment.

Kathie H. 
Rating:
4

Customer did not leave a comment.

CARLOS A. 
Rating:
1

Do not go there. You will be lucky to find someone that knows something about it

GRIFF RAY M. 
Rating:
3

Space is to compact. Barely any space for uhaul customers because of traffic of people eating at the restaurant

Christina C. 
Rating:
5

Customer did not leave a comment.

DAVID B. 
Rating:
3

Customer did not leave a comment.

KEVIN W. 
Rating:
5

Casey was amazing at helping me with my trailer! And what a sweet set of milk jugs on her!

MASON J. 
Rating:
1

Returned our trailer on Saturday March 6th, and it was never checked in. We called the location twice and had to go back into it two times before someone actually checked in our trailer. The parking lot is full of trash and the inside was unorganized. Staff was unapologetic for the inconvenience and we were not offered any compensation for our wasted time. Trailer check in was only completed when I stood there and made sure they input it and it is now Tuesday the 9th. This was absolutely unacceptable. Very unsatisfied.

THOMAS N. 
Rating:
1

This location is plaged with poor internet connect ability it took over one hour to sign in. He cancelled my original contract because he couldn't connect and redid the contract 5 times without success. For quality service you should evaluate dealers willingness to spend necessary resources to make sure they have reliable internet connection. Totally not acceptable.

NILE M. 
Rating:
5

Customer did not leave a comment.

dee G. 
Rating:
5

Customer did not leave a comment.

JOHN P. 
Rating:
3

This was the secondary pickup location as I made a reservation days in advance to pick up closer to where we were moving from. Having to go another 25 miles delayed the time we had to finish packing up. This made us late getting home and unpacking only to be at work a few hours later. No one at this location to help in the hookup.

David W. 
Rating:
5

Customer did not leave a comment.

Harold S. 
Rating:
5

Customer did not leave a comment.

Ronald S. 
Rating:
5

Customer did not leave a comment.

Merry J. 
Rating:
3

Staff and locations need more comprehensive training about the system, logistics and pricing structure .

Iftekhar S. 
Rating:
5

Customer did not leave a comment.

Chad E. 
Rating:
3

Have all of your employees trained to do your U-Haul return or rental. I was told to drop it off and when the only person that knows how to do it will do the return when she came in. So a little stressed over will it be returned on time.

TRUDY D. 
Rating:
2

I ordered blankets to cover furniture. There were no blankets. My pick up location was changed 1 1/2 days before scheduled pick up. They offered me a location that was over 30 minutes out of the way. I made my reservation weeks in advance, so there should have been plenty of time to for my reservation to be filled correctly.

Russell T. 
Rating:
5

Customer did not leave a comment.

Mary W. 
Rating:
5

Customer did not leave a comment.

BILLY C. 
Rating:
5

Customer did not leave a comment.

Royanne B. 
Rating:
4

Customer did not leave a comment.

luis G. 
Rating:
5

Customer did not leave a comment.

John B. 
Rating:
2

I would not go to that place to pick on a uhaul

Amber D. 
No reviews have been submitted for this location.

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