Customer Reviews for Big Steele Trucking & Core Buyers
(Concessionnaire U-Haul dans le voisinage)

77 évaluations

12519 Crosby Lynchburg Rd   Crosby, TX 77532

(281) 462-9003

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(281) 462-9003

12519 Crosby Lynchburg Rd
Crosby, TX 77532

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 5h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great. Very good guys

Stephen K. 
Évaluation :
5

Good customer service

Deaudrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver B. 
Évaluation :
4

Smooth drop off with no issues.

Frank B. 
Évaluation :
1

Just close this location!! The guy was in there was very rude and he got upset because he had to come outside to do his work. I've arrived to the location in order to drop off the truck and it was muddy, not signs, no instructions no nothing!

Juan R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

loretta S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
1

The only way to drop off was without the business' help. It was a muddy drive way of several people's homes. The business would not answer the phone. There was a sign but no actual business office, but only a run down mobile home in the back yhe neibors said was the office; though noone answered the door.

Steven W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

They were very accommodating and communicated very well about pick up time

Jason A. 
Évaluation :
5

Everything was great

Luis A. 
Évaluation :
5

Great customer service!

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
1

My experience was absolutely awful. I arrived at the scheduled time and the operators(make and female) argued across the parking lot about something due to not having the key to the original assigned truck. Once getting that fixed I was charged two $100 deposits. I have yet to get those back. Once inspecting the truck and comparing my order email it was Incorrect. The mileage was off and the amount of fuel was also wrong. When calling to advise the operators I was assured it would be fixed so I would not be overcharged. I am not going back and forth with my deposits and I am owed money back. I would like this situation resolved and if you have any questions please call 936.391.9903

Mallory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martuette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosalyn B. 
Évaluation :
1

The man running that location, Jermaine, charged me a cancellation fee when I did not cancel my reservation. My reservation was for 4:15pm and we got there at 10:45am and picked up the car hauler. He said it was for 8am and when we didn't show at 8 he cancelled it. I never received a cancellation noticed. We picked up the equipment and returned it by 3pm the same day. This is unacceptable.

Chat J. 
Évaluation :
1

I was told I wouldn't be charged for the gas being on E when I picked up the truck and to leave it on E when I returned it. I left it on 1/4 tank. Then, the guy said he would mark it as a call ahead drop off. The day I went to drop it off, we wouldn't get the app to work so he said yea that happens a lot. He said you shouldn't get charged anyways since it's a holiday and they are closed. I was charged $36 for gas and the drop off! Horrible horrible. Never again.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Everything went well, only thing needs to be improved is your website. Locations and trucks available needs to be more accurate

Stephanie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EthelKathryn W. 
Évaluation :
1

Went to pick up the truck and trailer and it was dirty and not well maintained.

Jamie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samson S. 
Évaluation :
1

Staff lied.

Tierney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G. 
Évaluation :
3

They gave us the wrong truck and it was empty and we had a half of tank when returning it and they charged my card for gas……. I am trying to get ahold of unsullied for a refund……

Terri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
4

Gentlemen that checked us in was extremely nice and helpful. The only downside was the lot was muddy. We will use that location again.

Tara P. 
Évaluation :
5

Need to fix driveway and parking lot. Pot holes and mud. I nearly gotten the rental stuck when I picked it up

Allen III S. 
Évaluation :
5

The couple super cool very helpful...they also have movers to help.

Alexis J. 
Évaluation :
5

Very friendly guy and great customer service!

ADAM TRAVIS L. 
Évaluation :
3

The place I dropped the dolly off at was pretty muddy and there's limited room to turn around, but I got through it. I just spoke with someone over the phone who told me where to drop it off. I was kind of expecting to turn it over to a person, but dropping it off in the small muddy lot got it off my hitch so I could do other things. I was able to clean the tires off in half a block without dumping the second kit. It's all good.

DOUGLAS C. 
Évaluation :
5

Nothing! Owner was so nice if I ever move again I will use this location AGAIN!!! Thank you!!!

Dianna L. 
Évaluation :
5

Excellent service à la clientèle. Really professional and nice people. Fast and convenient!!

ANTHONY A. 
Évaluation :
3

The trailer I got did not have tail lights I stopped at homedepot and purchased a trailer pigtail. It did not fix the issue.

Shane C. 
Évaluation :
1

This location is not clean and needs attention. The office is a house and the owner place is not presentable to be a business.

MARK ANTHONY P. 
Évaluation :
5

I was so pleased with the service that I gave a shout out to U Haul on Facebook. U Haul took care of ALL my moving needs. I was definitely impressed. I've used uhaul for several years from California which is where I lived 40 years now I live in Louisiana and very very impressed.

stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATASHIA R. 
Évaluation :
1

Attempted to charge for gas, it was at or more than when I rented it.

Russell V. 
Évaluation :
5

Great experience with pickup and drop off. Another satisfied customer! Thanks

Thu L. 
Évaluation :
5

Awesome and kind customer service!!!

JACQULYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey W. 
Évaluation :
5

The young man was just as nice as he could be. He unloaded the trailer. We could not Thank him enough.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy R. 
Évaluation :
3

The safety chains on the car hauler were broken. Although these are secondary they should be working. They said they had reported to u haul to be repaired but u haul is not helping.

REX C. 
Évaluation :
1

When we dropped off the trailer on 8/9/21@1205, the person said it was the wrong drop off point even though the reservation in my hand said it was correct. They took it anyway saying I may owe extra. I called Uhaul and after waiting 10 minutes, explained the issue. She put me on hold for a few minutes and then said it was taken care of and I would receive a receipt by email. As of 8/10/21@1600 I still had no receipt I tried calling the drop off location but there was no answer. I pulled up the reservation online and nothing had been done. I called Uhaul back and after waiting 45 minutes, explained everything again. She tried contacting her manager but could not so she wrote a report. I finally received my receipt on 8/11/21@0758. Don't know what went wrong but two people did nothing to resolve the issue which is unacceptable. Merci.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA M. 
Évaluation :
5

The couple are very nice and helpful. Location was easy to find and pickup was smooth I will be back in the future

Alexis J. 
Évaluation :
1

It was awful. Pickup took 1 1/2 hours. I was completely alone for dropped and had to enlist the help of a neighbor to get trailer unhooked. Also, the location was a mud pit for pickup and drop off.

Terri O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VERONICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNISE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
1

The gent that operated the facility was ok. He was knowledgeable and courteous but the facility was far below any haul facility I have ever been to.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elias F. 
Évaluation :
2

Parking lot needs improvement. Had to drive through muddy areas.

Raymond B. 
Évaluation :
5

Excellent service à la clientèle.

TAYLOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zequazha W. 
Évaluation :
5

Rien

george B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Placid F. 
Évaluation :
5

Everything was fine except for the price. I feel a dollar a mile is a bit pricy

Syed H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE C. 
Non les évaluations ont été soumises pour cet établissement.

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