Customer Reviews for Big Toolbox Parker
(U-Haul Neighborhood Dealer)

281 évaluations

19850 Cockriel Dr   Parker, CO 80134

(303) 688-8753

Heures d’ouverture

  • Mon-Fri: 8 am–7 pm
  • Samedi : de 8 h a.m. à 6 h p.m.
  • Dimanche : de 9 h a.m. 6 h p.m.

Services dans cet établissement :

Pour nous contacter

(303) 688-8753

19850 Cockriel Dr
Parker, CO 80134

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–7 pm
  • Samedi : de 8 h a.m. à 6 h p.m.
  • Dimanche : de 9 h a.m. 6 h p.m.
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Staff were very helpful and friendly, both at pickup and drop off. Great Staff!!!

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh F. 
Évaluation :
5

Great service. Easy in and out parking lot.

William S. 
Évaluation :
5

Very good and nice

jaiveer t R. 
Évaluation :
2

We rented the same truck twice, within a couple of days doing the same exact trip with the mileage and time frame and yet there was a $20 difference between what I paid. The customer service drop off was like waiting for honey to dry. The kid at the counter was chatting with a customer while we waited right behind him for a solid 10 minutes with no one else waiting in line or in the store.

Dana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Service was excellent here even with U-haul's major issues. Didn't get their names but the manager and younger gentleman were very friendly. They were patient and able to help figure out the drop off issue even with U-haul's scheduling mess, as well as extremely difficult people to talk to over the phone.

Navdeep G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jd L. 
Évaluation :
3

Received 2 texts with different pickup points for truck. Neither had a truck that could be ready for me on time. Alternate location had truck but I had to load the 5 dozen moving blankets myself Truck was terrible…noise level in cab was so high you couldn't conduct conversation or hear radio. Suspension was non existent

Harry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spaulding G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela D. 
Évaluation :
5

Professional courteous remembered who we were top notch equipment.

lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
5

Good follow-up and assistance from the regional U-Haul representative to help with a minor issue on availability. Unexpectedly surprised to get this help.

Clare F. 
Évaluation :
3

They weren't really helpful at the front desk where you check in they did not go over what was added to my pick up and I had things that were not added automatically added so I didn't appreciate that because they've always asked me before and other locations they just seem kind of not really interested in dealing with U-Haul so that was unfortunate but everything else was pretty good

Kirsten P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
4

There were not the correct number of furniture dollies available at any location within my zip code. Being that the reservation was made well in advance, I find that my entire equipment order not being available inexcusable. The location tried to make it right, but we ended up have to rent some equipment from a separate company.

Kylie R. 
Évaluation :
4

For one don't go moving pick up locations the day before pick up. This was a huge issue for us. Have supplies for people to use or buy. I was more then willing to purchase boxes but the owner could only offer us to did through his dumpsters to find boxes. Terrible first time experience.

Jean Kay P. 
Évaluation :
3

Grumpy CS Rep on pick up day. Felt like I had to walk on egg shells in any questions asked or comments made. Just not friendly or a good "front desk" person. Maybe he was just having a bad day...

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
4

Trailer had no jack so had to hoist it on and off truck.

Cliff P. 
Évaluation :
5

I rented a trailer. The tires on the trailer were completely bald. There was no tread left. I asked what happens and was told oh you got safetow so they'll come out if it blows. The gentleman that hooked the trailer up did not tighten the lock for the ball hitch and the trailer kept popping off while I was driving. I had to take the trailer off and readjust it myself luckily the hitch was lower so it didn't cause damage to my bumper. The location was good and had lots of options. 2/3 stars

Jennifer G. 
Évaluation :
5

Check in doesn't work

Megan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

The Big Toolbox is staffed by friendly professionals. This is the kind of establishment you want representing your company.

jared H. 
Évaluation :
5

The vehicle was maintained; however, at highway speeds the vehicle was bouncing from the front suspension. The max speed I was comfortable with was 60 MPH as going over that speed it felt uncomfortable driving with the suspension bounce.

Gerald U. 
Évaluation :
3

The truck was full of dried Mud. The back of the truck had not been swept. It got my furniture all dirty.I used it at night and didn't know it was dirty.

Christine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie C. 
Évaluation :
5

Absolutely, no complaints!

richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Aside from the gas error that came from the Yakima end of things, we had no issue at drop off. drop off was the only smooth part of the entire thing.

zach D. 
Évaluation :
5

Nothing at this time “”

Calvin W. 
Évaluation :
1

charged a bullshit afterhours fee. will not use uhaul again

Yunxiao L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Great service and easy access to equipment.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE B. 
Évaluation :
5

Very helpful and friendly personnel. Thank you!! This is my first time renting from U-Haul and you made it so easy! From the online booking to the renting and returning of the trailer.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

I rent a moving vehicle about 6 - 8 times a year and this is the only place I go, they are GREAT!

michael S. 
Évaluation :
1

Drop the trailer off 2 days early. I was told it was checked in and then I get a call from the district manager. Wondering where the trailer is and why I haven't returned. It seems like this location is done this twice to me

william P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
2

Uhaul is a billion dollar company. Why does your app suck so bad? Whoever is in charge of the mobile app, FIRE THEM! So many flaws. Also the guy who hooked up the trailer to by truck didn't do it right. The trailer came unhooked driving 50 mph on a 3 lane Denver suburb road. That was fun... Also don't advertise one price then add so many fees that it almost doubles. Just advertise what people will pay

Erik G. 
Évaluation :
5

Merci!

Leonardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARB T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

This U haul location has staff who actually care about providing good service. Other local locations, like Parker Feed, have no interest in the customer. I am very pleased with the staff at Big Tool Box. My new go-to U haul location.

Ronin D. 
Évaluation :
5

Put a uhaul sign in rental window

Ametra S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal V. 
Évaluation :
4

A short wait to get seen to and the UGaul app was down so had to process my card the long way but staff great and helpful

THOMAS R. 
Évaluation :
1

This location had no clue how to return a truck not seemed like they wanted to actually do their job. Minimal effort to assist in any way.

Dalton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Everything was great from the ordering to pick up and return! The guys that I worked with were friendly and professional. I plan to start using this business a lot more in the future!

Curt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes H. 
Évaluation :
5

Great, friendly service

Gary G. 
Évaluation :
5

Wyatt was the nicest guy and helped me a great deal with my return!!! Merci!

Becky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin L. 
Évaluation :
5

Understaffed. Need more than one guy to rent uhaul equipment. He was a nice guy but I r was so slowwwww waiting for him to help others.

ANDREW P. 
Évaluation :
1

Location is heavily understaffed. Took about 90 minutes to rent the equipment, even though I was the only one in line.

David S. 
Évaluation :
5

Fast and easy service. I would recommend to my friends. My 15' Uhaul truck worked great to move my son. Perfect size and easy to drive!

Michael J. 
Évaluation :
3

Please redesign the parking spaces for trailer. It is very bad for customer to return trailer, because not everyone know how to back up the trailer into its parking space. It took us 25 minutes to back the trailer to its space ... and with the help of an employee!!! Please Go and learn how to paint a return space at 12035 Perry St · (303) 466-2534. It is so easy and very quick return from this location.

tuan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
4

The transmission on the truck was not working great.

THOMAS L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

The trailer was not the size it listed. The outside dimensions of the trailer don't matter at all. Only the inside dimensions should be listed so the correct trailer can be chosen for the job. Also I was not informed that I would need to purchase an adapter for the trailer lights to work. The original reservation price increased when payment was due and I still don't know why. I would like a full refund for all the trouble during this rental.

Dillon G. 
Évaluation :
4

Overall good. first vehicle had problems. second was much better. first vehicle sometimes sterling wheel was difficult to turn. it also made a god awful noise. did not feel safe. second one was better. it did what was needed. overall enjoyed it. second vehicle much better than first. have to make sure they ensure it is in good shape.

gianni V. 
Évaluation :
4

Little issue with Android vs. Apple check in, but all is good.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill S. 
Évaluation :
1

Honor what you advertise. Reserved a 9' Van. Van had a flat tire and cracked shattered window. Reported to the Uhaul employee and they didn't honor the $50 reservation guarantee that is called out on the Uhaul website that states “ Your reservation is guaranteed or we will give you $50, Should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation. Les diables et couvertures ne sont pas couverts par la « garantie de réservation » de 50 $. A box truck was offered which I accepted as I was needed to move items out today. My previous reservation mileage rate was not honor and I had to pay for the higher mileage rate. Uhaul employee try to reach out to the area manager who didn't respond. File a complaint with the Uhaul customer service which is elevated for resolution. I have future use of Uhaul but will definitely not use this location!

Peter B. 
Évaluation :
5

The computer/connection from Big Tool Box in Parker to the uHaul server is dreadfully slow. Ive used this location before and Ive used the online checkin and it doesnt help speed this process. It shouldnt take 15-20 mins of staring at the associate whose staring at the computer to rent a trailer.

joshua N. 
Évaluation :
5

Fast and easy.

Nathan E. 
Évaluation :
5

Wasn't happy to be charged a 2nd full day for being an hour and half late. Should have just brought it back dirty and paid the $15 dollars cleaning fee.

Greg M. 
Évaluation :
3

Did not have our truck that we reserved. Reserved a 10ft truck which the location did not have and gave us a 26 foot truck when we only needed a small one to pick up a small table. Do you know how difficult and stressful it is to drive a 26ft truck when you aren't use to it. We had to change our route because of this. We choose a less busy highway which unfortunately was a toll so increase in our cost. Not happy.

Breanne R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kolby P. 
Évaluation :
5

Great experience, easy in and back. Everything went smooth.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith J. 
Évaluation :
5

It was perfect, they had what I needed, it was near our house and the guys were super-courteous at Big Tool Box.

Dale S. 
Évaluation :
5

Doing the online check in seemed pointless, since I still had to go inside, wait in line, and get the key from the guy at the counter. I would've had to do that the other way too, allowing me to skip fumbling with my phone in the parking lot.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Excellent service here, too!

Kayla S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shon G. 
Évaluation :
5

Big toolbox was great, friendly helpful staff, quick turnaround. This process went perfectly. Thanks y'all!

Jean-Luc T. 
Évaluation :
5

Sometimes it is better not to change what is working great… keep it going!

OSCAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L. 
Évaluation :
5

This is my go to location.

Paul B. 
Évaluation :
3

The van was a mess, not cleaned from the last user, transmission issues and the need service light kept coming on. I will go to Castle Rock Storage from now on.

Mark K. 
Non les évaluations ont été soumises pour cet établissement.

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