Customer Reviews for Big Top
(Concessionnaire U-Haul dans le voisinage)

34 évaluations

1901 E Broadway   Lubbock, TX 79403

(806) 793-9455

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 8h pm
  • Jeu : fermé
  • Ven - sam : 10h am à 8h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(806) 793-9455

1901 E Broadway
Lubbock, TX 79403

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 8h pm
  • Jeu : fermé
  • Ven - sam : 10h am à 8h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTORIA M. 
Évaluation :
3

25 for a plug-in to the trailer cash and no receipt.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
1

There location was very sketchy with no actual business just a building with a uhaul mailbox. The owner's father came outside of a trailer connected to the building with barely pants on and no shoes. We had to wait for almost 30 minutes for her to arrive. The dolly locking latch was broken. The wheel cover was broken and the driver side light was on but no breaking light or blinker which caused us to get pulled over and thankfully given a warning. then when we brought it back we were charged a ‘cleaning fee' when we had pictures showing it was just as we picked it up.

Greg K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelly W. 
Évaluation :
5

Friendly staff. Knowledgeable and very charismatic. Will definitely do business again! - Cindy T.

Cindy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan Z. 
Évaluation :
5

The owner was so polite and friendly.

David B. 
Évaluation :
5

Rosé was very helpful and a very professional young business person.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny P. 
Évaluation :
5

New owner great person would use this location again. Service was great .not bad like the one on south university.

mark V. 
Évaluation :
5

AMAZING customer service!!!

Elise L. 
Évaluation :
4

Very friendly and eager to help. Liked the fact that it is 24 hour drop location.

LEVI M. 
Évaluation :
5

Great personal experience and willingness to help.

FERNANDO L. 
Évaluation :
2

I appreciate the efforts of a small business owner trying to get started but the process was too slow, disorganized, and they were unable to provide supplies requested in advance.

Michael G. 
Évaluation :
5

Big Top was very helpful. Stellar customer service. They are top notch and would recommend them to my friends

Paul D. 
Évaluation :
4

It was a little dark in a very industrial area so some more lights would be helpful.

SARAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerren W. 
Évaluation :
2

Be straight forward about your prices! When I returned the equipment, the lady tries to tell me I owe more money because I have the wrong car hauler than what her records show. That's my fault? I didn't realize I was running the Uhaul center that gave me the equipment. Why charge a customer for a mistake made by the Uhaul employee? Next, my 100,00 $ deposit that I was told would be refunded, in whole, to me has now been reduced to 38,00 $ and the lady's response to that is, " I don't know, that's just what the system is telling me." Again, seems like I'm being charged for Uhaul employee's ignorance of policy and procedure and they smile like I'm just supposed to accept it and move on. The rental ended up costing me around 160,00 $ more at the time I returned the equipment and I'm still trying to figure out why!

SHAWN F. 
Évaluation :
5

Again, efficient and friendly. Quick to check everything and get us on our way.

Miguel B. 
Évaluation :
5

Great customer service. Keep everything the same

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
5

We had an exceptional experience getting our U-Haul truck from Big Top. The staff was very friendly, prompt, and helpful. They made sure to inform us of all the little details that are often overlooked in the process of renting and using a U-Haul rental. I would highly recommend renting from this location! Merci.

Stephanie B. 
Évaluation :
5

When I went to pick up my equipment the staff was very nice and easy to talk to she informed me at every step of my contract I didnt feel like I would had any surprises and she also helped me save a little money I would most definitely recommend this dealer to all my fiends

Corazana L. 
Évaluation :
1

I could not believe this is a location that represents Uhaul. We showed up to get our van and it was a boarded up building with a RV on the side of it I guess where the owners where living? She was very nice but the van was extremely dirty. When I turned it in I was charged a 25 $cleaning fee? You have to be kidding. When I opened the passenger door after I got it a half drank gatoraide bottle fell out. What a joke.

Derek D. 
Évaluation :
2

The common fraudulent practice by UHaul franchisees of “cleaning fee/40 $” will always be challenged by competent responsible AMEX holders. This is absolutely last time we ever use UHaul.

R.L. B. 
Évaluation :
1

They are in the process of building this up and getting it done. There were a lot of struggles with it but it is a work in progress.

ASHLEY DEANNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

They was very very helpful I would highly recommend them.

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Non les évaluations ont été soumises pour cet établissement.

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