Évaluations des clients Big T's Auto Detailing

It was great to see an assortment of available vehicles on the lot, the rental process was quick and efficient and I appreciated the man's help and willingness to wear a mask. Would definitely rent from this location again.

Easy to get truck and return it. Clean.

After a small mix up I thought we were all on the same page but apparently the two workers were not. So our bill went from $150 to $210! This all could have been avoided had both the guys who called me been on the same page about what was going on with our rental, instead I was treated poorly and rushed to unload a 3 bedroom house in just a few hours in fear of extra charges. Definitely will not be renting from this place for future moves!

When reserving a truck the system never recognized the 24/7 service was not available in my area. I scheduled, reserved, used the app and expected to have my reservation ready on the scheduled date. The truck was not ready even after the app TOLD ME where I was to pick up my truck as it was being “hand delivered”. I called U-Haul and waited on the phone for 52 minutes before getting help. The person helping me stated even though I have a reservation there's nothing he can do but maybe cancel the order (there wasn't anything “close by” and no U-Hauls are open on the weekends) Because of my lease I HAD to leave my apartment on the scheduled day I gave. U haul said everything was good to go on their app. It wasn't good to go. I had to drive 2 hours (ONE WAY!) to get a truck THEN drive back! (Still have to pay for that extra 4 hours of driving) This isn't even counting the 3 hour drive to my actual destination on top of the mess up. The bottom line I was prepared and u haul wasn't. Costing me time and money. I was extremely disappointed with the service provided. The customer service (52 minutes on hold) to simply ask what's going on is completely unacceptable.

GREAT SERVICE

Easy drop of location, plenty of space to park and signage indicated area for returns.

The Maple Street business was closed but the gate was open. Earlier the owner had said just leave the trailer. When we tried to check in through U-Haul, your computers were down. I then talk to two different people who like robots kept saying we'll send you another means of checking in. Nothing worked. She then said I can send you to Cashmere - 15 miles away. Our tail light/brake light / turn indicator we're not working I did not want to go back out on the highway. She said it's going to cost you $20 a day if you don't check in. She said if you leave it and anything happens to it you are responsible. I told her she had some of the worst customer service I have ever seen. I have used U-Haul in the past with no issues but this time makes me wonder if I ever want to use you again or recommend you in the future.

truck return on the app was difficult to maneuver, but the agent at the Big T's said they would check it in on Monday if I had difficulties.

I was not happy about having to drive a 129 iles round trip to just get the truck for my move.Especially when I went on line to reserve the truck in the city I lived in a week and a half a head of time. This the third time I used U haul to move and the only time I had to travel to get the truck. I will never use U haul again and will not recommend to anyone I know.

Trailor had not been. Sides were scratched up. Did not affect the working. Was excellent trailor for our use 1079 miles Dropped off at uhaul in craig, colorado. Low profile trailor towed great.

I have been in business for awhile ,I have never seen a company ran like Uhaul .I ordered a 6x12 trailer 2 weeks in advance about a week went buy I thought I had better check ,well they did not have a trailer available so I said can you have one here on Monday ,they said we can't guarantee it will here but it will be in the area .So I called they said we have one in Wenatchee 69 miles away ,but they don't open until 1:00 pm on Monday went there and the agent had 4 trailers setting on the lot .just can't understand how u can run a business this way .

The website crashed every time I Tried to turn in my equipment and then when I left the key in the drop box and left a message with the location that I was unable to complete the return process due to the website I was still charged an extra $24 for after hour service. I want a refund for that fee and will not use this location again.

Excellent customer service from Tad at Big T's. Easy access in and out. Would recommend

Top rated experience working with them, hard to improve on that!

The owner at Big Ts was great. Dealing with Austin at the UHaul call center in Spokane as frustrating. He didnt make it easy to rent and wasnt clear on my options. The issue could have been solved with clear communication from him. After 3 phone calls he worked to solve the issue.

My only complaint is that the cell coverage seemed to be weak so we had difficulty with the location services for U-Haul to know we were at the right location

The truck was pretty dirty, not even swept out. The experience was still great. I would probably rent again.

Picking up this vehicle with the app was the most difficult experience I've had. I've never see technology negatively affect a check in/out process like this. It would have taken a human 5mins to just check my ID and give me the keys. I got my vehicle at 1120am with a 1000am check in. That took an hour and 20mins just to pickup a truck.

This guy is the best! I rented a car hauling trailer from him. My plans changed and I didn't need the trailer. He let me out of the contract and saved me a bunch of money. Just a nice guy. Thanks so much. Brad Whitehall

They were absolutely great Our rental from a different location got totally and inexcusably screwed up Big T's stayed after hours to help us and were exceptionally kind and helpful. I can't thank them enough!